Everyday English commonly used in catering hotels

Hotel catering department often uses English to carry out the basic procedures of guests. I'll sort out practical English for you, hoping it will help you.

Welcome service

1, welcome to leave a message.

When welcoming guests to their seats, they should ask:

? Do you have a reservation?

Do you have a reservation? )

? How many people are there?

How many people are there? )

If the restaurant is full, guests must use the table, and should first obtain the consent of both parties:

? Do you mind sharing a table with others?

Would you mind sharing a table? )

If you have to keep the guests waiting because they are full, you can say:

? I'm afraid we're full. ?

I'm afraid all our tables are taken. )

? Would you mind waiting for a while?

Do you mind waiting? )

When there is a vacancy, take the guests to their seats immediately;

? Sorry for the delay. ?

We apologize for the delay. )

Or? Thank you for waiting. ?

Thank you for waiting. )

2, Western tableware display

1, napkin napkin

2, serving dishes soup bowl soup bowl

3./pead and butter dish bread butter dish

4. Goblet

Red wine glass (for red wine)

Wine glass (for white wine)

5. Harpoon Harpoon

Meat fork (for poultry) Chicken and poultry fork

A fork for beef and pork.

6. Knife

soup spoon

3. Welcome the guests to the table

How many people are there?

How many people are there?

I'll show you to your desk.

May I take this seat for you?

Have you made a reservation?

Do you have a reservation?

What is your name, please?

Could you please tell me your surname?

This way, please

This way, please.

Is this table all right? /How about this table?

Is this table all right?

Do you have a /peakfast coupon?

Do you have breakfast coupons?

4. There is no extra dining table.

We can arrange a seat for you soon.

We'll seat you soon.

It may take about ... minutes.

May need? Minutes (available space).

Would you mind waiting?

Would you mind waiting?

Would you mind sharing a table?

Do you mind sharing a table with others?

situational dialogue

Shop assistant: employee

staff

G: guest passengers

Welcome, madam. How many people are there?

Welcome, madam. How many people are there?

G: Please give me a table for two.

Guys.

S: Please follow me.

Please follow me.

S: How about this table?

How about this table?

G: OK. Thank you.

Ok, thank you.

Reservation reservation form

When accepting a reservation, you should pay special attention to recording:

Number of diners

mealtime

Guest name

Contact number

If guests are required to make a reservation by credit card, they need to record: credit card type, cardholder's name, account number, expiration date, billing address and cardholder's signature.

If there are special charges, such as coverage charges or minimum charges, they should be announced in advance.

Accept orders and. Letter of recommendation writing list and letter of recommendation

1, packet and zero

A set meal is a combination of dishes that have been prepared in a restaurant. You can ask:? What kind of set meal do you want? What kind of set meal do you like? ) order according to the choice of the guests to provide food. Guests have flexible choices and are expensive.

2, western food ordering service etiquette

(1) The menu should be handed to the lady first, or to the elder if there is no lady. If there are many people dining together, you can hand the menu to the host.

(2) To give guests enough time to choose, we can introduce some special dishes (signature dishes) or special dishes (today's special dishes) as appropriate.

(3) When accepting an order, be sure to ask about the needs of the guests. How do you want your order ...)? )

(4) For example, beef and mutton usually have five different senses of maturity, namely, well-done, medium-done, medium-done, medium-done and medium-done (Bleu, i.e.? Beef with blood? )。

(5) If the food ordered by the guest has been sold out, you can also say: I'm afraid? It's sold out. ? I'm afraid ... it's sold out. ) Then you can suggest: Do you want one? How's it going? How about ...? )

(6) If a dish takes a long time to prepare, you must make it clear in advance. I'm afraid this dish needs time to prepare. ? I'm afraid it will take some time to prepare. ) and ask the other party if they mind, and delay the anxious guests. At this time, you can recommend other dishes with short preparation time: If you are in a hurry, I recommend you (if you are sad, I will recommend ...)

(7) After ordering, you need to ask the guests whether to check out separately or together.