The guest burned the carpet. If you were a member of the Recreation Department, how would you handle this matter and how would you prevent it from happening again?

Explanation: 1, don't tell the guest in any reproachful tone. No one wants this to happen, but since it has happened, there must be a solution to make you lose money. You are our old customer, I'm afraid you won't be happy. I have a way to kill two birds with one stone. You're a regular anyway. Why don't I take this opportunity to send you a spending card of 5000 yuan (depending on your consumption situation in the recreation department)? what do you think?