Five bad habits that hotel managers will take their teams to death.

Five bad habits that hotel managers will take their teams to death.

In order to let everyone know what bad habits they have when managing hotels, let me tell you about the bad habits that hotel managers will take the team to death. Come and have a look!

lazy

Sitting in the office playing with mobile phones is unwilling to go out to see customers;

I would rather pick up girls online than go to the guest room to check the hygiene;

There are a bunch of bad reviews on the internet that don't reply, and they also say how hard they are.

There is no denying that some managers mismanage simply because of laziness. If you don't want to do this, you don't want to do this. I want to stay still when I have time, and I don't want to go to the front.

Hagrid has a manager's walking management requirement: an excellent manager should patrol the site 12 times or more during working hours. If you can't do it, you can't call it an excellent store manager.

Only by overcoming laziness can we manage it well.

You can't lead by example.

Have you ever been late for work?

Do you wear light makeup to work every day?

Do you wear work clothes when you enter the hotel?

Did you see all the guests say hello?

Smile at the guests every day?

Do you play mobile phones during work hours?

?

Most managers can't lead by example, once? When is Shangguan? In the future, I began to enjoy privileges and lowered my requirements for myself. Think? Finally climbed to the general manager, just to not be bound? This attitude is the achilles heel of team management.

We all hate privileges, but we long for them. Managers with insufficient self-cultivation will lose themselves because of gaining power, but managers with good enough will understand? Lead by example? The truth is, be yourself first, and then ask others!

Please set an example for hotel managers! Standardize management and start from yourself!

No meeting

Star-rated hotels have a regular meeting system, and most small and medium-sized hotels basically do not have meetings.

Because people can't get together, they don't meet;

I didn't have a meeting because I was too busy;

Don't have a meeting because it's unnecessary?

Meetings are the best time to unify the team's thinking. Managers gather members, announce regulations, give orders, listen to work reports, and then instruct the next step? Meetings can make the work of the team more compact and improve the work efficiency of the team.

Meetings in small and medium-sized hotels can focus on the shift handover time, even if it takes 10 minutes, even if it takes 5 minutes.

Learn to have a meeting, have a serious meeting, stick to it, and be a qualified manager.

Don't learn

With the advent of the Internet era, the current workflow is completely different from before. I didn't have to comment on the pipe network before, but now I don't comment, and before I know it, my business will come down. We didn't have WeChat before, and we didn't need to do WeChat marketing. We don't do WeChat marketing now, and customers don't know that they have been robbed. Not to mention new membership management methods, new horizontal alliance practices and so on?

Managers should have a learning attitude, accept new things and introduce new methods into their work, instead of holding old ideas and traditional ideas.

The old may not be good, but may fall behind. The backward things will be eliminated. Learn new ideas and practices to better manage your hotel!

Excellent managers are good at learning!

Dare not take responsibility

Poor hotel performance is considered as poor sales.

The front desk was complained by the guests that the employees were careless.

The room was not well cleaned and complained that the waiter was too careless.

In short, everything has nothing to do with yourself.

The boss asked why there was such a problem, and he replied. They won't do it. The quality of employees is too poor, and the ability of marketers is too low. I can't help it

Building a team, cultivating a team and leading a team are the functions of managers. Your employees have not been well selected, trained and managed. This responsibility is the manager's own.

The marketing representative failed to complete this month's performance, and the marketing manager is of course responsible. You chose people, trained people and led the team. As the department manager, of course you have the responsibility.

Of course, the department manager should be responsible for the losses caused by poor management of guest room linen, because it is your function to manage employees, and of course you should be responsible for the dereliction of duty of employees.

To be an excellent manager, start with the courage to take responsibility!

;