How did the hotel respond to the incident where a hotel employee in Changsha transferred 6 bottles of Maotai to a customer?

In a high-end hotel in Changsha, when a customer was finishing his meal, he discovered that the hotel staff had subcontracted the six bottles of Moutai he had brought. If he had not been extra careful to check the anti-counterfeiting Code, maybe after I take it away and find out that the hotel will no longer acknowledge the bill. Regarding the fact that its employees transferred six bottles of Moutai from customers, the hotel responded with shock and surprise. 1. A recording of a communication between a customer and hotel staff circulating on the Internet

It proves that the male customer communicated with the hotel staff about the incident of the Moutai he brought being subcontracted. During the communication process , the hotel staff said that the employee of his hotel has been contacted, but now he dare not come forward. Although he knows that what he did is wrong, he does not have the courage to face it. The hotel also stated that it is actively cooperating with the police in the investigation, and the employees involved are no longer coming to work. 2. As a high-end hotel, you must be responsible for what you do

Although it is the personal behavior of hotel employees to subcontract high-end liquor, as a hotel, it has the responsibility for improper management. If If the hotel management supervision is in place and the hotel's management system is reasonable, leaving no loopholes for employees to take advantage of, then if the liquor is subcontracted, this kind of thing will not happen to this customer, so the hotel must also bear its own responsibility. Responsibility, even if the employee involved ran away from the hotel, we must do a good job of compensating and comforting customers for related incidents. 3. In the service industry, integrity is a rule that everyone must abide by

In the service industry, people value service quality and integrity. I believe that after this incident, this hotel will definitely form a certain If the hotel wants to minimize the impact of this incident, its attitude towards handling this incident is also crucial. If it is just an insignificant expression of its position and attitude without any substantive actions, Then, an unfavorable impression of hotel management will be formed among the consumer group, which will have a negative impact on the hotel's future operations.