Complete works of famous sayings and aphorisms about hotels

Hotel motto Hotel motto three links theory;

1, generally understood;

2. Ventilation;

3. notice.

Four whatevers:

1, all hotel employees are warm and friendly;

2. Everything the guests see is clean and beautiful;

3. All equipment and facilities used by the guests are in good condition and effective;

All the food provided by the hotel is safe.

Four understandings:

1, fully understand the needs of guests;

2, fully understand the fault of the guests;

3. Fully understand the guest's complaints;

4. Fully understand the guest's complaints.

Five in place:

1, the language is in place

2, the specification in place

Step 3 smile in place

4, health in place

5. Equipment in place

Hotel service is at ten o'clock.

Smile more.

Sweet mouth.

Try harder.

Speak softly.

More efficient

Let's move quickly.

Think more.

There are fewer reasons.

Have a temper.

More generous

Ten elements and one goal of hotel management;

1。 God is a customer and a repeat customer.

Two attitudes:

1。 Intention,

2。 Smile.

Three let three light:

1。 Give up your seat,

2。 Make way,

3。 Let the elevator (stairs);

Three lights:

1。 Walk gently,

2。 Speak softly,

3。 The movement is very light.

Qin Si:

1。 Eye-catching,

2。 Oral service,

3。 On foot,

4。 Be diligent.

Five networks:

1。 Tooling net,

2。 Personal network,

3。 Bucaojing,

4。 Net service supplies,

5。 The environment is clean.

Six to one:

1。 The guests are here,

2。 Smile at ...

3。 Enthusiastic,

4。 Welcome to,

5。 Courtesy,

6。 Serve.

Six are the same:

1。 Foreign guests are the same as domestic guests.

2。 Strangers and regular customers are the same.

3。 Leisure time is the same as busy time.

4。 Checking is the same as not checking,

5。 It is the same whether there is a leader or not.

Seven sounds:

1。 Welcome,

2。 Greetings,

3。 Courtesy,

4。 Thank you

5。 Apologize,

6。 Answer the voice,

7。 The sound of seeing guests off.

Eight services:

1。 Standing service,

2。 Smile service,

3。 Active duty,

4。 Honorary service,

5。 Flexible service,

6。 Family service,

7。 Sales service,

8。 Tracking service.

Nine specifications:

1。 Services should be standardized,

2。 The instrument meets the specifications,

3。 Meet the specifications,

4。 Squat posture should be standardized,

5。 Gestures should be standardized,

6。 Language should be standardized,

7。 Specification guide,

8。 Hospitality should be standardized,

9。 Skills should be standardized.

Ten initiatives:

1。 Say hello,

2。 Say hello,

3。 Lead the way,

4。 Actively introduce the situation,

5。 Take the initiative to serve the guests,

6。 Take the initiative to sell,

7。 Take the initiative to take care of the elderly, the sick and the disabled,

8。 Take the initiative to carry luggage,

9。 Press the elevator actively,

10。 Take the initiative to ask the guests for advice.

Nine qualities of excellent managers

1. Honest, trustworthy and punctual.

2, calm, alert, eager, common sense, enrich the common sense of this industry.

3. Good moral character, patience and steady and decent style.

4. Have strong internal motivation and desire to be an excellent manager.

5. Dress neatly and neatly.

6. Full of confidence and enthusiasm for life and work.

7. Always pay attention to your words and deeds and set an example.

8. Have a sense of responsibility.

9. continuous progress.

The main responsibility of the assistant manager in the lobby is to receive every guest who meets difficulties and needs help in the hotel on behalf of the hotel and solve them within his own authority, including answering guests' own inquiries, solving guests' problems and handling guests' accommodation. Therefore, the assistant manager of the lobby is the bridge between the hotel and the guests, and it is an important link for the hotel to establish a good guest relationship. In order to do our assistant manager's work well, this paper summarizes the "ten taboos" of the assistant manager's work in the lobby.

First, avoid always sitting rigidly on the lobby workbench. Many times, the assistant manager of the lobby should greet the guests coming and going in the lobby, answer some questions of the guests at will, and never miss any opportunity to communicate with them. On the one hand, it facilitates the guests, humanizes the service of the hotel and increases the affinity of the assistant manager in the lobby. On the other hand, we can collect more guests' opinions and suggestions on the hotel, help us find the problems and deficiencies in the service and management of the hotel, find hidden dangers in time, and control them before the guests complain.

2. Avoid calling employees in other departments of the hotel "them" in front of guests. In the eyes of the guests, the hotel is a whole. No matter which department has a problem, he will think it is the responsibility of the hotel, and the assistant manager of the lobby works on behalf of the hotel. Therefore, it is forbidden to call employees in other departments "them" in front of guests. Third, avoid paying attention to time, place and place when handling complaints. Some assistant managers in the lobby often only pay attention to the principle of timeliness when dealing with guest complaints, but ignore the flexibility and artistry in dealing with problems. For example, if guests get angry during lunch break, eating, or in public places such as dormitories and banquet halls, the effect of handling complaints at these times and occasions is not good, and it may also cause guests to resent, "adding fuel to the fire".

Fourth, avoid lack of self-confidence and show excessive humility in front of guests. To be exact, the assistant manager of the lobby handles the complaints of the guests and receives the relevant receptions on behalf of the general manager of the hotel. His words and deeds represent the image of the hotel, and he should show full self-confidence, courtesy, hospitality, neither supercilious nor humble. Excessive humility is a sign of lack of self-confidence, which is often looked down upon by guests and loses confidence in the hotel.

It is both a bad thing and a good thing to avoid guest complaints. The customer who complains is like a doctor, who provides diagnosis for the hotel free of charge, so that hotel managers can prescribe the right medicine, improve services and facilities, and improve service quality and management level. So, don't avoid complaining, treat it correctly.

6. Don't speak carelessly and leave no room. In order to avoid putting yourself in a passive position when handling guests' check-in, you must leave room for yourself and don't say anything to death, but you must clearly tell the guests how long it will take to solve the problem.

7. Don't be unfamiliar with hotel business and related knowledge. If the assistant manager in the lobby is not familiar with the hotel business knowledge and related knowledge, such as room service procedures, food delivery services, cashier procedures and related regulations, hotel discounts, credit card knowledge, washing knowledge, basic laws and regulations, civil aviation ticketing knowledge, etc., it will inevitably affect the accuracy and timeliness of handling complaints, and will also lose the trust of guests in us.

Eight, don't be afraid to have a mentality of secretly competing with guests. Generally speaking, guest complaints indicate that there is something wrong with our service and management. Generally speaking, guests are unwilling to complain in person. Therefore, even if the guest's words and deeds are somewhat different, the "right" should be given to the guest. Because although we "won" the guests on the surface, we offended them and made them dissatisfied with us and the hotel. In fact, we still lost.

Nine, to avoid handling complaints only for guests, can not understand the real intentions of guests, complaints can be summarized into three kinds of mentality, namely: seeking to vent, seeking respect, seeking compensation. The assistant manager in the lobby should be able to accurately grasp the real mentality and intention of the guest's complaint, give the guest an opportunity to vent, and don't argue and explain unnecessarily with the guest. Even if correctly understanding the mentality and intention of complaints is the key and shortcut to handle complaints well.

X. Avoid neglecting further attention to the complaint results. The person who receives the guest's complaint is often not the one who really solves the problem, so it is still a question mark whether the guest's complaint can be finally solved. In fact, many guests' complaints have not been fundamentally solved, or this problem has been solved, but another problem has emerged. Therefore, it is particularly important to track the handling process of complaints and pay attention to the handling results; It will make guests feel that the hotel's complaints are very important, thus making guests leave a good impression on the hotel.

Complete works of proverbs and famous sentences

1. Looking back at the countries and families of sages in the past, they became thrifty and lost to luxury.

2. Live every day as if it were your last.

Behind every effort, there must be a double return.

4. Strive to create a water-saving city and implement sustainable development.

The establishment of great achievements in life lies not in knowing, but in being able to do it.

I admit that my conclusion was wrong ninety-nine times.

7. People with aspirations fight against the sky, while those without aspirations complain.

8. Any restriction starts from one's own heart.

9. Tiny happiness is around, and relaxed satisfaction is heaven.

10, every tragedy will create a hero among ordinary people.

1 1. Although there are many sufferings in the world, they can always be overcome.

12, in the ups and downs of fate, it is easiest to see a person's integrity.

13, happiness is not the result of luck, it is often a virtue.

14, the golden age is ahead, not behind.

15, there is no market that only rises but does not fall, and there is no market that only falls but does not rise.

16, if you want to get rid of suffering all your life, you must be a god or a dead body.

17. Short-term changes in stock prices have nothing to do with economic changes and company performance.

18, people are always trying to cherish what they have not got and forget what they have.

19, always full of hope for life and smile at difficulties and hardships.

20. We always listen to or repeat some correct nonsense every day.

2 1, the stars are bright everywhere, depending on whether you look up.

Every generation always rebelled against their parents, but made friends with their grandfathers.

Holding your hand is like holding your right hand with your left hand, but it hurts when you cut it.

Courage does not mean that fear does not exist, but that you dare to face and overcome it.

25. Commitment is a beautiful thing, but beautiful things often don't come true.

26. Many times I want to say to myself, will you die if you don't pretend to be strong? But I laughed again!

27. Successful people learn from others, while unsuccessful people only learn from themselves.

28. It's very painful now. When you look back later, you will find that it is nothing.

29. Don't do all kinds of evil, pursue all kinds of good, don't treat good as small, and don't treat evil as small.

30. If you are honest and frank, people may cheat you; Anyway, be honest and frank.

3 1, don't be satisfied with the small achievements in front of you. You have to ask yourself, is this the only way in my life?

Don't talk about your pride in front of the frustrated. This will do harm to your interpersonal relationship.

33. People can live happily, but we choose complexity, sigh!

34. We are cruel, but we are never demanding; We are greedy, but we don't forget tolerance!

35. People are lonely, and the only way to alleviate the pain it brings is to accept it frankly.

36. People are often unreasonable, illogical and self-righteous; Anyway, forgive them.

37, lazy people, no harvest, subconsciously gave up the pursuit, can not blame the sky, can not blame the ground.

The most important thing in the world is not where we are, but where we are going.

39. Whether investors have business experience is not necessarily related to whether they can make a profit by investing in stocks.

40, do things don't have to be the same as the vulgar, also should not be different from the vulgar. You don't have to be flattering or disgusting to do things.

4 1. Trading volume can show the change of stock price. When the trading volume starts to increase, you should pay attention.

42. The noblest behavior I can imagine, besides spreading the truth, is to give up mistakes openly.

43. When most people are optimistic, the stock market will fall; When most people are bearish, the stock price will rise.

44. Yesterday was an invalid check, tomorrow is a promissory note, and today is the only cash you have.

45. No matter how outstanding your talent and knowledge are, if you lack enthusiasm, it will be like drawing cakes on paper to satisfy your hunger, which will not help.

46. When buying stocks, we should pay attention to whether the relationship between the company's future profit potential and the current stock price is reasonable.

47. Love is a natural gift. It is a continuation of life and death. Once you persist, love will die.

48. In general, thinking and studying problems from another angle will often lead to unexpected success.

49. My opponent is only myself. If I want to climb higher, I should only go up by myself, not push others down.

50. Learn to tolerate people who hurt themselves, because they are pitiful, everyone has their own difficulties, and it is not easy for everyone.

5 1, life is a mirror, and an optimistic person sees his smile; A pessimist sees his own bitter pen.

52. Life will inevitably encounter setbacks and failures. Instead of washing regrets with tears, it is better to meet new challenges with a smile.

53. take a risk The whole life is an adventure, and the person who goes farthest is often the one who is willing to do it and take risks.

54. The difference between winners and losers is that winners can benefit from their mistakes and try again in different ways.

55. In this world, sometimes you smile at others, sometimes you smile at yourself, relax, give yourself happiness and give others happiness.

56. A person who talks to you is much more interested in his own needs and problems than you are.

We tried our best to make our children live a better life, but it backfired. For my grandson, I am much smarter.

58. Career is like snowballing. We must bravely push forward and push harder and harder. However, if you stop halfway, it will melt and disappear immediately.

Prosperity makes our energy idle and useless, so that we can't feel our own strength, but obstacles awaken this strength and use it.

60. Wolves are a well-trained, disciplined, unified, absolutely obedient and coordinated force. This is the discipline of wolves. .

There is a famous saying about love.

1. Where there is no wine, there is no love. Yuri Pitty

2. Don't be reluctant to part, be responsible for the marriage. -Roland

Love is free, and free love is the truest. -Tennyson

4. A moment's true feelings can't be said to be false. Love is eternal. It can't be said that there was only one moment. -San Mao

Love is the essence of friendship, and letters are the panacea for love. -Jane Howe

6. Love is love, and love promotes the development of the world. Virgil

7. To cultivate love, we must use soft language. -Ovid

8. True love can't be expressed in words, and behavior is the best interpretation of loyalty. -Shakespeare

9. Nature is a sure thing. This nature is called love at first sight. And love at first sight equals clairvoyance. Love motto-Balzac

10. Sudden love takes the longest time to heal. -Labroue Yale.

1 1. It is a good thing that love can persist; However, if there is no perseverance in other aspects, then perseverance in love is of no value and significance. Dickens

12. All love can be conquered by loyal love. -Ovid

13. A short separation will promote love, but a long separation will kill love. -Charles de San Fremont

14. Friendship is like love. Only by living among friends who can get along naturally, without affectation and lies, will you feel happy. Mo Luoya

15. The fire of love never has time to sniff out a chain that can bind her life. -Gloves

16. Honest love has its own premonition, knowing that it can give birth to love. What a big thing it is for a girl who lives alone to sneak into a young man's house! In love, some thoughts and some behaviors are not equal to sacred engagement for some hearts. -Balzac

17. Love is a religion, and believing in this religion is much more expensive than believing in other religions. And it will disappear soon. Belief in the past is like a naughty child, you have to make some trouble everywhere. -Balzac

18. People can't destroy love or be infatuated with it. bacon

19. Every kind of love has its spiritual essence. One essence blooms and the other withers. Physical love does not need mutual respect, and love cannot be reduced to simple enjoyment. -romain rolland

Fortunately for this man, all women in love are always fascinated by love and never know how to live. -Chekhov

2 1. Love, like wealth, depends on the wheel of fate and is always in a violent ups and downs. -Van Buller

22. If love is not allowed to be different from each other, then why are there differences all over the world? Tagore

23. If you don't remember the stupidest thing you have done for love, you are not really in love; If you don't pour out the benefits of your lover and make the listener impatient, then you have never really been in love. -Roland

Complete works of dating aphorisms and famous sentences

1, friends without trust are more hateful than enemies.

There are more and more honest friends, but fewer and fewer evil friends.

In a truly happy marriage, friendship must be combined with love.

A friend in trouble is a true friend.

5, be a robbery brother, meet and laugh.

6, the meaning of friends, this thing is to go straight to the good road.

7. The consistency of thoughts and feelings leads to friendship.

8. Friendship is always a sweet responsibility, never an opportunity.

9, you should know that it is really good to win friends, don't make ordinary trips.

10, people who can kiss my ass will definitely hurt me, so it is advisable to plan ahead; People who are willing to give the rules will also be willing to help, and they should listen wholeheartedly.

1 1. People who make friends with you because they are profitable will also break up with you because they are profitable.

12, the scribe is full of fancy, so it is better to be friends all the time.

13, I'm honest, I know you won't live up to this cold friendship.

14, there can be no friendship between master and servant.

15, true friendship can only be built on the combination of similar temperament.

16, books are like friends, so you must choose carefully.

17, when making friends, you must choose the one that wins you. It's good to talk about it. Follow the play, it will hurt.

18. Only by not relying on friends and demanding friends can we enjoy the happiness of making friends.

19, near the ink is red, near the ink is black.

20. Friendship is a tree that can provide shade.

2 1, having many good friends is better than having a lot of wealth.

22. There are not many friends, and one person can win a hundred people; No matter how long friends are, a day can last forever.

23. Sages are the first voice of thought; Friends are the hope of the soul.

24. Friendship is happiness, love, fear and loneliness.

25. The people you make temporarily are not friends.

26. One person may perish, and two people may be saved together.

27, but intimate sex; Believe it, the opposite of ruthlessness is mountains and rivers.

28. When you make friends, you should only take advantages of them, not disadvantages.

29. True and rational friendship is the most beautiful and priceless wealth in life.

Friendship ceased to exist long before the flower of friendship faded.

3 1, the best friend is the kind of person who doesn't like to talk much, but can silently face you and be closely connected.

32. Pride is linked to failure, and make friends with progress with humility; Laziness and ignorance are blind date, struggle and victory handshake.

33. Understanding is absolutely the soil that breeds all the fruits of friendship.

True friendship comes from the same likes and dislikes.

Friendship, like money, is easy to get but difficult to keep.

In front of friends, don't expose your shortcomings in public and publicize your privacy.

A true friend never changes his mind.

38. Old friends don't meet each other because of their feelings.

The best thing in life is his friendship with others.

40. Choose your friends carefully, and abandon them more carefully.

4 1, those who are in favor of the situation should not give them trouble.

42. Have fun today, and don't forget each other in the future.

43. Friends should abide by the following rules: Don't ask others to behave shamelessly, and if asked, refuse.

44, people help me, never forget; I help people, remember.

45. relatives can't choose, but friends can.

46. Friendship is always the assistant of virtue, not evil.

47. The best way to keep friendship is not to betray friends.

48. Broad-minded and carefree, Ning Ran is thoughtless.

49. People who are willing to worry about the dangers of others are truly happy.

If a scholar has a jealous friend, he won't make friends with him. A gentleman who has obstacles is not a virtuous minister.

5 1, violation of regulations is the enemy of safety and the friend of a car accident.

52. The best thing in the world is to have a few intelligent and honest friends.

53. If you don't know each other, you will remember each other again.

Talking and laughing with a scholar, there is no Ding Bai.

55, success can attract friends, setbacks can test friends.

56. Making friends can generate great power.

57. If you respect me one foot, I will respect you one foot, so that friendship can deepen and last.

58. Compromise is not a solid foundation of any friendship.

59. Snobbish friends will leave you sooner or later.

60. Birds of a feather flock together

Taoist aphorisms, famous sayings, famous sayings, famous sayings

1, knowing means knowing, not knowing means not knowing, just knowing.

2, the friendship between gentlemen is as light as water, and the friendship between villains is as sweet as ever.

3, self-recommendation, many benefits. Let others see you, know your existence and know your ability.

4. The speaker is innocent, and those who smell it are enough to quit.

5. Changing yourself is self-help; To influence others is to save lives.

6, the book is used, I am not so annoying, I don't know it is difficult to do things.

7. People's learning does not start from childhood, nor is it arrogant.

Just as a magnet attracts iron powder around, enthusiasm can also attract people around and change the surrounding situation.

9, money chasing people, people chasing health. With health, I'm afraid I can't make money.

10, as long as the road is right, it is not afraid of the road length.

1 1, lengthen the front and avoid the main confrontation. There are not many major battles in life.

12, ignorant of goods, suffering for half a life; If you don't know anyone, you will suffer for life.

13, without contempt, patience and struggle, there is no conquerable destiny.

14, the worst lie in the world is to deceive yourself. -Gorson

15, low-key to resolve others' jealousy. Jealousy is a fire that will destroy a person.

16, dam failure is terrible; But the most terrible thing is the collapse of will and belief.

17, on the thorny road, only faith and patience can open up a broad road. -Kōnosuke Matsushita

18, lost money can be recovered, and once it loses credibility, it is difficult to recover it.

19, the son who uses private roads will be chaotic, and the minister who uses private justice will be in danger.

20. If you fall, you must get up. If you don't get up, others will look down on you, and you will lose the opportunity.

2 1, don't enjoy the glory alone. Enjoy the glory alone, and one day you will eat the bitter fruit alone.

22. The strength developed by a believer is greater than that of 99 people who are only interested. Leo Tolstoy

23, the gentleman's business, this is natural.

24. Truth doesn't need a passport to travel, but when truth is still putting on its shoes, a lie has gone halfway around the world. -Proverbs

25. Don't be satisfied with the small achievements in front of you. You have to ask yourself, is this the only way in my life?

26. The most terrible enemy is that there is no firm belief. -romain rolland

27. The gentleman hides the device in his body and waits for the opportunity.

28. Not only to make a living, but also to be ambitious. You have to think about what kind of person I want to be in this industry.

29. Men propose marriage; God disposes; It depends on people's efforts: how do you know if you can do it?

30. The will of people supported by indomitable beliefs is stronger than those seemingly invincible material forces. -Einstein

3 1. He who runs towards his goal is the sower of a better life.

32. A person who can see things from other people's thoughts and understand other people's spiritual activities will never have to worry about his future.

33, spell a few medals for yourself. Establish status and prestige, and let others respect you and treat you with courtesy.

34. Learn to be close to knowledge, be close to benevolence, and be ashamed to be close to courage.

35, don't be jealous that he is long, long, then he will always be short; Don't protect yourself from being short. Protect yourself from being short and you will never grow up.

36, this belief is empty, just because life continues to blindly produce faith. Joe Santayana

37. When the time comes, the flowers will bloom naturally. All you have to do is work hard. When the flowers bloom is God's business.

38. It is far from resentment to blame others.

39. Live like a cockroach. If people have the resilience of cockroaches, what life can't they live?

40. Keep the flexibility of making friends. Enemies can also be friends.

Famous sentences are epigrams. I hope the contents of the above "Complete Collection of Famous Sentences and Mottoes about Hotels" will be helpful to you. If you want to get more famous sentences, you can click on the topic of short sentences about proverbs.