Traditional Culture Encyclopedia - Hotel accommodation - Which of the following positions in the hotel lobby is better? Briefly explain why. (high score)
Which of the following positions in the hotel lobby is better? Briefly explain why. (high score)
1 \ Reservation:
1\ Be sure to book in advance.
2\ If booking online, be sure to fill in the check-in time, the name of the booking person, contact number, etc. So that the staff can confirm with you.
3\ In the confirmation process, be sure to communicate your own requirements clearly and avoid wrangling when you check in.
2. Reception at the reception desk:
The most important thing is to make reservations and receptions for individuals and groups, otherwise there will be a lot of nonsense. Generally speaking, there is no requirement for application, it is better to have done it, have basic knowledge of English and be familiar with some popular hotel systems.
Third: the job like the information desk is the most complicated, so it is best not to choose it. ...
Telephone switchboard: morning shift work content
Check gfd and standardize his post.
A) Check the daily activity report carefully.
B) Find out whether there is a VIP or hotel reception room for reservation or check-in.
C) Understand the meeting information and check the number of meeting rooms.
D) Read the log book carefully, understand the items to be completed in the last shift, and then sign and do it.
E) Check the records of key collection and return of each department and classify the keys.
F) Check the booking status of the day, and enter the booking into the computer to find out the booking status in recent days.
G) check the room status to ensure that the room status is correct.
H) Check the guests who left the store that day and inform the cashier.
I) Issue meal vouchers according to the list of overnight guests, and issue meal vouchers for overnight guests with breakfast.
J) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.
K) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.
L) Has the call-up time requested by the guest been notified to the switchboard?
M) Make oral and written handover with colleagues in the middle class, and get in touch with the next class at any time.
The work content of the middle class
Check gfd and standardize his post.
A) Check the daily activity report carefully.
B) Understand the meeting information and check the number of meeting rooms.
C) oral and written handover
D) check the key records of each department.
E) Arrange the reservation and estimate the house sales on that day.
F) Check the room status to ensure that the room status is correct.
G) according to the arrival of the guests, issue meal vouchers, determine the number of people to eat the next day, and place a meal list.
H) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.
I) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.
J) Has the operator been informed of the wake-up time requested by the guest?
K) Hand over the unfinished business of the next shift and follow up.
L) Feel free to contact the next colleague.
Night shift work content
Check gfd and standardize his post.
A) Check the daily activity report carefully.
B) Understand the meeting information and check the number of meeting rooms.
C) oral and written handover
D) check the key records of each department.
E) Arrange the reservation and estimate the house sales on that day.
F) Check the room where the meal voucher has not been opened and make it up.
G) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.
H) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.
I) Has the operator been informed of the wake-up time requested by the guest?
J) Sort out the booking records of the day and know the selling situation of the house the next day.
Baggage office: The scope of work is as follows:
(1) Assist guests to carry luggage.
(2) Deliver letters, parcels, notes and telegrams on behalf of customers.
(3) Maintain a friendly, clean and competent image for the guests.
(4) Provide high-quality and efficient services for guests.
(5) Listen to residents' opinions and answer residents' difficult questions.
(6) Try to meet the special requirements of residents, such as packing their goods on behalf of customers.
(7) Responsible for all telephone inquiries and counter inquiries.
(8) Keeping luggage moving can provide fast and friendly service.
(9) The agent bank will deposit luggage and issue luggage claim labels.
(10) Maintenance of luggage service equipment.
(1 1) Keep the luggage storage room clean and tidy.
(12) Get the check-out key of the guest.
(13) Be familiar with the hotel facilities and services, and actively introduce them to the guests.
(14) Welcome service is provided at the main entrance of the lobby.
(15) Welcome guests, offer help and guide them to the reception desk.
(16) When opening the door at the main entrance to welcome guests, in case of rainy days, it is necessary to open an umbrella to facilitate the guests to get on and off.
(17) After receiving the receptionist's key at the reception desk, check the room number on the key board again.
(18) Take the guests to the designated room and introduce the room equipment and its usage.
(19) When checking out, guide the guests to the checkout counter.
(20) Load the luggage into the taxi, count the number of pieces of luggage, and respectfully ask the guests to confirm.
(2 1) Help keep the lobby clean and tidy.
(22) Report to the head of the baggage department and be responsible for it.
(23) Responsible for other tasks arranged by the head of baggage department.
Cashier:
(1) Provide consulting and etiquette services to customers.
(2) Provide customers with checkout service transformation and investment plan.
(3) prevent cash operations and losses
(4) Cooperate with supermarket safety management
(5) preparation before business.
(6) Clean cashier operation area
(7) Arrange and supplement the necessary items and sell the goods in person.
(8) Prepare to find petty cash
(9) Check the cash register
(10) gfd test
(1 1) Understand the promotional items and precautions of the day.
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