What are the duties of the room attendant?

The duties of the room attendant are as follows:

First, the floor staff is responsible for the reception work of the floor, mastering the room entering status, and always paying attention to the guest's information and communication at the bar.

Second, the floor staff should keep the floor and room clean, keep the environment quiet, improve the daily reception and service at any time, try to meet the requirements of the guests, and make a good record on duty.

Three, the computer room staff in the work of unfinished problems recorded in the shift book in time, found that the computer room facilities and equipment failure or damage to timely warranty.

Four, shift, you must carefully check the shift record, understand the room condition and the important problems that happened in the last shift, clean the regional health of the duty room, check the storage items, and know the number of clean rooms in time.

Five, all room staff should be familiar with the electrical switches and uses of each floor, master the use of electrical appliances in the room, and keep in mind fire prevention, theft prevention and emergency measures.

6. When the guests go out or check out, check whether the facilities in the room are normal and whether the items are damaged, and turn off the power and water. If there is any problem, inform the front desk in time.

Seven, do a good job in room service, pay special attention to safety issues, such as theft, fire and fighting, robbery and other acts, should promptly notify the front desk or manager.

Eight, the night shift staff should be responsible for the night shift work, responsible for the guest needs of all rooms, and patrol the floors in time when they are not busy to prevent accidents.

Nine, pay attention to the use of equipment and items placed position, keep the items clean and put in place, do not place, throw.

10. When you receive the check-in notice from the reception desk, you should do a good job of greeting and service, and make records. When you are not very busy, you should lead the guests to the door of the check-in room and check in. Pay attention to remember the surnames and names of key guests and permanent guests.

Eleven, in the process of service to use polite language, to achieve warm, patient and thoughtful service. Strictly do three things in the work: go into battle lightly, go into battle lightly, operate lightly, ensure the floor environment is quiet, sanitary and tidy, and be serious and responsible for the work.