How to do a good job in hotel waiter management training

Why don't employees want to participate in employee training programs? This is an analysis. The contents and results of the discussion are summarized as follows:

First, the reasons for employees' low enthusiasm

1, lack of confidence in yourself, and need ideological guidance.

2. Business managers didn't give them the hope of promotion, and didn't let them feel the future of working in the hotel.

3. Basically, all hotel employees have this idea: "I am very tired, why should I take part in the employee training program?" And the training class may not be suitable for me! "

4. (Managers) will be stable when they are done, but the concept of leveling will not work.

5. Without this system, Fiona Fang could not be established. Originally, employees had no motivation, but now they have no pressure, so they definitely don't want to train.

Second, how to mobilize the enthusiasm of staff training

1. To standardize your career, people who participate in employee training programs should become excellent trainers/trainers.

2, we should consider how to mobilize the enthusiasm of employees for career promotion.

3. The mentality that employees don't want to train: there are problems with the training content and methods; No evaluation; No motivation.

The hotel can stipulate that employees who fail to pass the employee training plan 10 course will have their wages reduced by one level, and those who pass will be increased by one level. Our hotel has made a "Trainingpassport", and the number of stamps is related to the salary of employees and closely related to promotion.

4. If employees have no positive consciousness, then it is necessary to combine coercion with rewards and punishments.

5. Training should be based on personal expertise, and fully mobilize grass-roots managers' understanding of training.

6. If there is a system, there is no need to seek the opinions of employees. If you want to get more salary and bonus, you must be trained and then checked.

Third, be a good trainer.

1, training employees should not only train operational skills, but also train customers' awareness and their sense of success, so that employees can see their own shortcomings and future hopes.

2. Understand why they don't want to train.

3, too hard, employees will be bored and not in the mood! Too soft, employees will lose their jobs!

I have four kinds of packages. Without knowledge, employees will think you are not fresh. Without actual combat, employees will think you are talking big. Too theoretical, employees will feel bored. Minor employees will feel that there is no depth!

I can speak English, and some executives want to ask you for advice. If you know the local language, people will think that your vision is not enough. Speak some French, or people won't understand! .

Therefore, training is to teach students in accordance with their aptitude! Nothing else.

4, corporate trainers will always remember: keep up with the top in the industry and continue to work hard! So that you can do a good job in training!