How does the hotel front office supervisor manage the front office and measures?

Responsibilities of the service supervisor in the lobby of the former hotel

1. Implement the sales strategy and plan of the food and beverage department, report to the restaurant manager and directly report to the front desk service foreman.

2. The front office service of the hotel is responsible for the daily management of the recruitment interview, staff training, deployment, attendance and so on, pays close attention to the implementation of the hotel standardized management service standards, and takes the establishment of standardized management order as an important duty.

3. The front office service of the hotel is responsible for organizing publicity, planning, public relations and sales in this respect.

4. Hotel front office service should be familiar with customer files, know the customer's situation to the maximum extent, solicit customers' opinions, and give timely feedback to the manager and relevant departments.

5. Handle guest complaints in a timely manner, carefully find out the reasons, implement the responsibilities, and establish a guest complaint handling file.

6. Establish a customer-centered concept, carefully coordinate the relationship between backstage, service and security, and promote the smooth development of all work.

7, pay attention to strictly control the material consumption and loss, practice strict economy, reduce waste.

8. Educate and supervise the employees of this department to seriously implement safety measures to prevent all accidents.

9. Complete other tasks assigned by the manager and deputy manager.

10, pay attention to strictly control material consumption and loss, practice strict economy and reduce waste.

1 1. Educate and supervise the employees of this department to seriously implement safety measures to prevent all accidents.

12. Complete other tasks assigned by the manager and deputy manager.