Responsibilities of front desk receptionists

Part 1: Front desk job responsibilities

(1) Front desk receptionist should meet the following conditions

1. Female, aged between 22-28 years old.

2. Good skin quality, light body, height between 160-168cm.

3. Clear and articulate, with good responsiveness.

4. College degree or above.

5. Applicants with a nursing background or cosmetics sales experience will be given priority.

6. Lively personality, outgoing, approachable and patient.

7. Being able to speak the local language is a plus.

(2) Front desk job responsibilities

The main function of the front desk receptionist is to create a good atmosphere and quickly establish a good relationship of mutual help and mutual trust with guests entering the store.

The reception area is the first place that guests come into contact with when entering the company. Therefore, the first impression often affects the guests’ direct judgment of the company’s service quality and professionalism. Therefore, the beautician on duty and the receptionist are the first to interact with the company. The best medium for guests to create an atmosphere. Therefore, a series of simple actions such as opening the door, cordial greetings and answers, smiling, polite words and compliments, delivering water, etc., if done carefully, will create an unexpected harmonious atmosphere.

1. Responsible for consultation and customer information management.

2. Provide telephone reservation and customer registration services.

3. Telephone visits and sales tracking services at any time.

4. Demonstrate the company’s service quality and professional image.

(3) Daily work focus of the front desk

1. Daily before opening the store

1. Clothing and appearance:

(1 ) Uniforms are clean, tidy, wrinkle-free and stain-free.

(2) Employee badges should be worn correctly.

(3) Hair should be combed neatly, and long hair should be tied up in a uniform bun. Use hairspray to style your short hair so it doesn't cover your face.

(4) There is no peculiar smell in the mouth.

(5) Keep smiling and looking good.

2. Attend the morning meeting to understand the work priorities and precautions announced by the store manager that day.

3. Do a good job in cleaning:

(1) Consultation table: All forms must not be left idle on the table, and the table must be kept tidy. Customer information cards should be placed in a fixed location for easy organization and use.

(2) Product display cabinet: Wipe the display cabinet glass and check the lighting condition of the display cabinet.

(3) Drawer: Nursing cards and stationery should be fully equipped. If they are not used in time, keep the drawer tidy.

(4) Audio rack: CDs should be placed on the CD rack and not left idle on the CD player. Keep the audio equipment clean and dust-free.

4. Display work of product cabinets:

(1) Bright lighting can direct members’ eyes to the display cabinets and draw more attention to the image of the products.

(2) The amount of products on the display rack should be appropriate, and the display should be aesthetically pleasing. Products of the same brand should be displayed together to highlight the brand image.

(3) The products displayed should be of complete varieties, allowing members to increase their purchasing choices and relatively increase their purchasing opportunities.

(4) Product display should be placed in a place where members can easily see and touch it to increase members’ consumption interest.

(5) Product display cabinets should keep the glass of the cabinet spotless at all times, and the products themselves should be wiped clean to maintain the hygiene and good image of the products.

(6) The projection lamp in the product display cabinet is a consumable item. Bulbs should be kept on hand at all times to prevent them from being damaged and replaced in time.

(7) Labels, posters, small noticeboards, etc. can be placed around the display cabinet to attract members' attention and take the initiative to ask questions.

(8) The main purpose of the display is to attract members’ attention and increase their interest in purchasing, but if the front desk staff can explain it, it will of course achieve better results.

(9) The price and Chinese label of the product should be clearly displayed so that members can better understand the efficacy and price of the product.

(10) Projection lights in display cabinets will generate high temperatures. Therefore, when displaying products, the position should be adjusted appropriately to prevent high temperatures from affecting the quality of the products.

5. Preparation and cleaning of trial products:

Place the trial products in a convenient place on the display cabinet, and cover them in time after use to prevent dust and bacterial contamination from causing product deterioration. .

6. Cashier preparation:

(1) Check whether the reserve fund and change are sufficient, and check whether the operating income of the safe or money depository the day before has been counted and settled properly.

(2) Check whether all reports from the previous day are filled in correctly, and whether all reports and information that should be sent back or handed back to the company today are properly prepared.

(3) Whether the triple sheets and invoices at the front desk are fully prepared.

(4) Whether the card machine operates normally and the card paper is replenished in a timely manner.

7. Form inspection:

Triple sheets, member appointment forms, beautician duty lists, beautician shift schedules, business day reports, member information cards, slimming record cards, Breast enlargement record card, front desk display product record form, care card (monthly card, quarterly card, semi-annual card, annual card, promotional card) and various business seals.

8. Manuals required for consultation:

Product manuals, skin care manuals, slimming manuals, breast enhancement manuals, etc., charging standards for each service.

9. Inspection of various supplies during the promotion period:

The quality of gifts, lottery boxes, promotional racks and various posters, promotional activity content manuals, experience coupons, vouchers, and on-site decoration With effects and music bands.

10. Sound and music band preparation:

(1) You can choose light music when the business starts to improve morale.

(2) The volume is fixed and cannot be changed too high arbitrarily.

11. The first beautician on duty is scheduled to be on duty that day.

12. When ready, check your clothing and appearance again and start your busy day.

2. Business hours

1. Front desk etiquette:

(1) Store etiquette

A. Keep smiling at any time and anywhere.

B. Be familiar with standard service terms and conversation skills for treating customers.

C. Do not argue with customers under any circumstances.

D. When customers have misunderstandings, they should first admit their mistakes and then explain the reason politely.

E. Customer complaints should be accepted sincerely, listened to with an open mind and made improvements.

F. No words or deeds that deceive customers are allowed.

G. If a customer’s lost property is found, it should be handed over to the store manager immediately, and the time and place where it was found should be stated to facilitate the customer’s announcement and recovery.

H. You should be patient with customers, and your tone of voice should be gentle and friendly.

I. When serving customers, you should carefully inquire about their needs, pay attention to their emotional reactions at all times, and provide appropriate comfort when necessary.

J. Frequently praise, respect and care about customers.

K. Provide timely and proactive introduction to products and the company, and sincerely answer customer inquiries.

L. Keep an appropriate distance when dealing with customers, and never make false promises or act too casually.

M. Members’ names should be remembered to make customers feel valued.

N. Customers who enter after closing time or close to closing time should still be politely received and must not drive away or act impatiently.

O. Customers are always important. You should receive customers first and then manufacturers.

P. If there is an unresolved incident, it should be reported to the supervisor immediately for assistance in handling it.

Q. How to wait for customers: straighten your waist, keep a smile on your face, and do not lie down on the table.

(2) Clothing and appearance:

A. Makeup is not allowed in the business premises.

B. Avoid wearing heavy makeup and overly luxurious or exaggerated jewelry.

C. Makeup and changing clothes are not allowed in the guest area.

D. Do not eat spicy food during working hours to avoid causing bad breath.

(3) Speech:

A. Avoid using catchphrases.

B. Technical terms should be used appropriately. Too many or too few are not good.

C. Do not criticize members directly.

D. Do not yell at members.

E. Do not argue with members.

F. Do not criticize customers, colleagues, bosses and the company in private.

G. There must be no words or deeds that criticize the company or damage the company’s reputation.

H. No quarreling or insults are allowed among colleagues.

(4) Attitude:

A. Do not be listless, expressionless or indifferent in the store.

B. Do not harass customers at will or behave in a manner that shows contempt.

C. There must be no act of being impatient or rushing away from customers.

D. Do not look at or peek at customers.

E. Don’t be indifferent to customers who just don’t want to buy.

(5) Behavior:

A. Do not stare at customers.

B. Do not point fingers at customers.

C. Do not disturb colleagues who are receiving customers due to personal matters.

D. It is not allowed to receive customers while chatting with other people.

E. Do not eat while receiving customers (with an indecent attitude and unclear speech).

F. Do not take naps in the store.

G. Do not joke loudly in the store.

H. Do not chat loudly, chat in groups or whisper in the store.

I. Reading books, newspapers and magazines is not allowed in the store.

J. You are not allowed to listen to Walkmans in stores.

K. Chewing gum is not allowed in the store.

L. During working hours, you are not allowed to leave your job at will.

M. Relatives and friends are not allowed to be received during working hours (if you are visiting, you can say hello first, but it is not appropriate to just talk about private matters. When guests come, you should ask relatives and friends to wait).

N. Personal phone calls are not allowed. If you make or listen to a phone call with the permission of your supervisor, you should keep the conversation short.

O. Do not lie down or pose in an indecent manner.

P. Music other than the regulations are not allowed (such as non-music tapes or religious tapes, radio broadcasts).

Q. You are not allowed to run around in the store (except in emergencies).

3. Work before closing

1. Settle the day's business before closing, fill in the report in accordance with regulations, and confirm the final turnover.

2. Deposit the business statement in the safe. The morning shift staff will hand it over to the Finance Department the next day and check whether the safe is locked and whether the drawer is locked.

3. Check the display cabinets and front desk inventory products, fill in the day's front desk product inventory form, and check them one by one.

4. Fill in the shift handover record book.

5. Turn off the product display cabinets, front desk lights, water dispensers, air conditioners, speakers and other power sources.

6. When preparing to leave, you still need to pay attention to safety, close the door, and end the day's work.

7. On the way home, you should pay special attention to your own safety.

IV. Precautions for display and layout at the front desk

(1) Bright lighting can direct members’ eyes to the display cabinets and deepen the impression that members pay attention to the products.

(2) The product display on the display rack should be appropriate, and the display should pay attention to aesthetics. Products of the same brand should be displayed together to highlight the brand image.

(3) The products displayed should be of complete varieties, allowing members to make purchase choices, which will increase the chance of purchasing.

(4) Product display should be placed in a place where members can easily see and touch it, so as to improve members’ understanding and understanding of the product and promote purchase demand and interest.

(5) The glass in front of the product display cabinet should be kept spotless at all times, and the product itself should be wiped clean to maintain the hygiene and good image of the product.

(6) The projection lamp in the product display cabinet is a consumable item. Bulbs should be kept on hand at all times to prevent them from being damaged and replaced in time.

(7) Labels, posters, small billboards, etc. can be used and placed around the display cabinet to increase the beauty and attract members' attention and proactively ask questions.

(8) The display work is mainly to attract members to increase their interest in purchasing, but if the front desk staff can explain, of course, better results will be achieved.

(9) Product prices and Chinese labels are clearly displayed, allowing members to have a clearer understanding of product efficacy and prices.

(10) Projection lights in display cabinets will generate high temperatures. Therefore, when displaying products, the position should be adjusted appropriately to prevent high temperatures from affecting the quality of the products.

5. Telephone Etiquette and Precautions

(1) Immediately ask the other party’s name, tell the other party your own name, and start calling the other party by title during the conversation. This way the caller will feel respected.

(2) Answer the phone in a friendly and energetic tone. The sentences and words should be elegant and the volume should be moderate.

(3) Don’t forget to tell the caller about the current promotions or special offers and arouse the caller’s interest.

(4) Emphasize that each service item is designed to meet the special needs of members, showing a professional image.

(5) The best way to answer member inquiries is to provide concise and correct information. For example, the content of promotional activities, preferential prices, efficacy of new products, etc... Therefore, the professional knowledge and activity content should be very clear in advance. And have complete information at hand at all times to provide members with the most satisfactory answers. Use affirmative sentences when answering customer questions to enhance customer confidence.

(6) When members become interested in promotional content, treatments or products, they will usually start asking about prices. You can briefly describe the ones that suit her, but don’t forget to start with the most expensive ones.

(7) The explanation and communication on the phone are really limited. Interested members should be asked to leave their phone number and suggest coming for consultation, and arrange an appointment and meeting time. At this time, you should take the initiative to suggest a meeting time. If the other party has difficulties or the time is not suitable, you might as well ask the other party to propose a meeting time and make an appointment.

(8) Don’t forget to confirm the appointment time again after hanging up the phone, and thank the member for the call.

(9) Remind members of the appointment time one day in advance and be prepared for consultation.

6. Telephone reservations and telemarketing:

1. Telephone reservations and telemarketing:

(1) The front desk receptionist should prepare a telephone reservation record form. Please fill in the details of the service items and beautician number according to the time when the member calls to make an appointment.

(2) When the front desk receives a call to make an appointment with a beautician, the beautician should be informed in detail and prepared for service in advance.

(3) Making an appointment in advance will help the beautician arrange her working time.

(4) Making an appointment in advance will help members to get faster and better services.

(5) If the appointment time of the education member exceeds half an hour, the appointment will be automatically canceled and the beautician will be assigned another job, and the member shall not object.

(6) Let members develop the habit of making an appointment when visiting the store. This will save money and time for members, beauticians and operators themselves, and can improve service quality.

2. Telemarketing and follow-up survey

(1) Purpose: To ask members whether they use skin care products on time and correctly at home and to remind members of the appointment time, and to ask members on the phone whether they have used skin care products on time and correctly. Notify new promotions and new care items, and also survey whether members are satisfied with you and your products, improve members' trust in products and beauticians, and increase sales opportunities.

(2) Notes:

A. Telephone visits should not be too early or too late, so as not to affect members' rest time.

B. Avoid meal times as much as possible.

C. After the call, clearly state your beauty center and your own name, and say hello warmly.

D. Use personal care and greetings first to reduce the commercial atmosphere.

E. Then explain the key points, simply and clearly. If the member is interested, make an appointment for her.

F. Remember not to talk on the phone for too long. If you feel that the other party is busy during the call, hang up the phone immediately and agree to talk in detail next time you call.

G. Telephone visits should be planned. A list should be made first with the focus of the visit to avoid duplication or omission.

7. Cashier Process and Precautions

1. Cashier Preparation:

(1) Check whether the reserve fund and change money are sufficient, and check the safe or deposit box of the day before Whether the business income of the money depository has been counted and settled properly.

(2) Check whether all reports from the previous day are filled in correctly.

(3) Whether the triple sheets and invoices at the front desk are fully prepared.

(4) Whether the card machine operates normally and the card paper is replenished in a timely manner.

2. Check items in order at the cashier:

(1) Are the various nursing fee standards and special promotions complete and available for display to members?

(2) When using the card machine, can it be done quickly, accurately and without errors?

(3) After confirming the amount received, is it repeated to the member?

( 4) Is the amount of change clearly told to the other party?

(5) Are members reminded to count the amount when changing money?

(6) After receiving high-value banknotes, is it collected immediately?

(7) Is the screen of the credit card machine facing the customer?

3. Packaging:

(1) Products or care cards should be packed one by one Place into bag and lift gently.

(2) Be careful not to damage the goods and packaging.

(3) Pay attention to the principles of beauty, firmness and speed.

(4) Pack it with gratitude and responsibility.

4. Sending off guests:

(1) Check again to see if there are any omissions and whether there are any products that have not been given to customers and should be taken away.

(2) Hand the packaged care card or product to the customer with both hands politely and express your gratitude to the customer.

(3) Before the customer leaves, you should still greet the customer and express your welcome to come again. Chapter 2: Front Desk Reception Responsibilities

1. Responsible for visitor reception.

2. Responsible for the sending, receiving and supervising of newspapers, letters, and express delivery.

3. Responsible for conference room management and service.

4. Responsible for printing room management, copy review and operation.

5. Responsible for the management and services of office equipment and public environment.

6. Responsible for the recovery of daily attendance data.

7. Responsible for the management of employee access control rights.

8. Assist in the development of various 5S tasks.

9. Complete other assigned tasks. Chapter 3: Responsibilities of the company’s front desk reception

1. Consultation and reception:

1. When answering customer consultation calls, you should skillfully use standardized terms, answer phone consultations enthusiastically and politely, and scientifically , patiently and targetedly answer customers' questions about training, including the latest arrangements for training, training/application fees, training time, etc.

2. When receiving customers, you should be proactive, enthusiastic, polite and thoughtful, and patiently answer all kinds of questions from customers about training. If you encounter difficult problems, you should coordinate with teachers to solve them together to ensure customer satisfaction.

3. Keep records of the consultation registration form, which must fully reflect the customer’s personal information and training requirements, and provide a favorable basis for subsequent customer tracking and company marketing decisions.

4. Cultivate and improve business capabilities, be good at observation, treat differently, and be flexible. For customers visiting for the first time, the latest relevant training materials should be sent to them, and an overview of the training courses should be given. When dealing with inquiries from hesitant customers, the advantages of the training center should be clarified, including faculty, hardware environment, training schedule, training price, high pass rate, the value of the certificate, etc., so as to establish the customer's "training confidence, satisfactory price, and exam peace of mind" , get the certificate and feel comfortable" corporate image.

5. Assist customers to fill in the registration information, verify whether the procedures are complete, and whether the filling is complete. In case of special circumstances, a written application should be made, and the application should be made according to the step-by-step application procedure. It can only be implemented after approval.

2. Information management:

1. Based on the training cycle and course characteristics, summarize the current registration and consultation status, and prepare a reasonable course plan.

2. Analyze consultation and registration information in a timely manner, sort out potential major customers, and forward relevant information to the manager in charge. And focus on tracking potential students, training and sales. Regularly check and organize consultation materials, update and supplement them in a timely manner, and propose information update requirements.

3. Actively respond to customers’ MAIL and FAX requests, keep records, and obtain customer information in a timely manner

4. Actively cooperate with the company’s educational and marketing activities, and do a good job in communicating with customers Student contact work.

5. Pay attention to market dynamics, pay attention to collecting student information, pay attention to market feedback, and provide suggestions for the release of advertising content.

6. Actively participate in marketing activities, assist the marketing department in collecting customer feedback, and provide a strong reference for company decision-making. Chapter 4: Responsibilities of hotel front desk receptionists

1. Correctly grasp the demand and supply status of hotel rooms on the day, understand the arrival and departure of guests on the day, check room status, and do a good job in room allocation.

2. Receive guests warmly, handle various procedures, and arrange check-in for VIP guests and conference guests in advance.

3. Strictly abide by the confidentiality system, safeguard the interests of customers, and promptly seek instructions from superiors in special circumstances.

4. Keep in touch with relevant departments, process various information in a timely manner, and strive to improve service quality and room occupancy rate.

5. Accept and process reservation information.

6. Respond to guests’ inquiries enthusiastically, politely, and quickly, and provide guests with services such as messages, wake-ups, and consultations.

7. Be familiar with all types of commonly used and important telephone numbers at work, transfer every call quickly and accurately according to work procedures, ensure smooth communication, and make various records.

8. Responsible for checking out guests' accounts and collecting accommodation, laundry and other fees in cash, transfer, credit card and other payment methods.

9. Classify guest bills and enter them into the computer in a timely manner and keep them properly.

10. Take good care of all types of equipment, ensure that communication equipment is clean and smooth, and maintain its normal operation.

11. Carefully register and keep valuables and store and pick up luggage.

12. For emergencies such as fires, thefts, and emergencies in the hotel, promptly notify relevant departments to handle them properly in accordance with hotel regulations.

13. Complete other tasks assigned by superiors in a conscientious and timely manner.

Work tasks

(1) Morning shift work tasks:

A. Wear work clothes, tidy up your appearance, and sign in on time.

B. Handover with the night shift staff in advance, including:

a. Unfinished wake-up calls and messages.

b. The day’s room reservation status, number of available rooms, room status and customer status on the day, such as: VIP, conferences, etc.

c. Matters that must be paid attention to and followed up on during the reception work on the day.

d. Check the "Computer Shift Handover Report" with the cash handover account, check whether the cash is consistent with the "Computer Shift Handover Report", check whether the cash structure is reasonable and whether the change is sufficient.

e. Check whether the actual number of invoices, receipts and other bills is consistent with what is recorded in the shift book.

f. Check that the card machine, switchboard console and computer can operate normally, that the ribbon paper is not defective or insufficient and that receipts, bills, invoices, etc. are complete.

C. Handle unfinished matters and specially assigned tasks in a timely manner.

D. Pre-arrange the room according to the customer situation on the day.

E. If there are VIPs or conferences staying, reception preparations must be made with relevant departments.

F. Handle check-out procedures for guests, collect IC cards from departing guests, and check room status until confirmed.

G. Make preparations for opening a room. If rooms are tight during peak season, you need to urge the room foreman (or room manager) to arrange a room rush.

H. Keep the working environment hygienic.

I. Do a good job of hygiene on duty.

J. Do a good job in collecting deposits on duty, and report any problems that cannot be solved to the manager on duty in a timely manner.

K. If there is any work that cannot be completed during the shift, make a record of the shift and ask the middle shift to follow up.

L. Count all kinds of cash, use the computer to print out the cashier audit form to make a summary of the shift, and do a good job handing over the shift with the middle shift.

(2) Mid-shift work tasks:

A. Handover with the morning shift staff in advance, the content is the same as the morning shift.

B. Continue to deal with unfinished matters and specially assigned tasks.

C. According to the room availability on the day, contact the guests in a timely manner to handle temporary changes and cancel overtime reservations.

D. If rooms are in short supply during the peak season, you need to urge the room foreman to arrange for a room rush.

E. Handle check-in procedures for guests in an orderly manner. If it is busy, please ask the duty manager for assistance.

F. Continue to handle the rent urging procedures and strive to complete them successfully. Check whether the consumption of guests paying by credit card exceeds the authorized limit and whether additional authorization is required. When you encounter a problem that cannot be solved, please ask the manager on duty for instructions.

G. Pay attention to the situation in the lobby at all times, cooperate closely with the security personnel, and jointly maintain the order of the lobby to avoid accidents.

H. Supervise relevant departments to turn on lights on time.

I. Keep the working environment hygienic.

J. Count all kinds of cash, use the computer to print out the cashier audit form to make a summary of the shift, and do a good job handover with the middle shift.

K. Handover work with the night shift.

(3) Night shift work tasks:

A. Handover with the mid-shift staff in advance, the content is the same as the morning shift handover work.

B. During the peak reception period, room attendants should be urged to rush for rooms and general workers to repair damaged rooms so that they can be sold.

C. Handle no-show (reservation no-show) according to hotel regulations.

D. Organize and archive the "Guest Check-in Registration Form" registered on the day.

E. Audit all housing account information to ensure the accuracy of the information. If any problems are discovered, report them to the manager on duty in a timely manner and make a record so that they can be reported to the housekeeping manager the next day.

F. If a problem occurs, you must contact the duty manager or the duty personnel of each department in time so that it can be handled properly.

G. Maintain a high degree of alertness, pay attention to any suspicious persons and abnormal situations in the lobby at all times, report to the security department in a timely manner, and maintain the safety of the hotel and guests.

H. Urge relevant departments to turn off lighting power on time.

I. Organize the work surface, maintain good hygiene, and keep the working environment clean and beautiful.

J. Handover the work with the morning shift. Chapter 5: Job Responsibilities of Hotel Front Desk Receptionist

1. Accept room reservations in different forms such as telephone, fax, Internet, etc., enter the reservation information into the computer and communicate it to relevant departments and positions;

2. Process reservation orders sent by the sales department or other departments;

3. Process reservation changes, cancellations and other data in a timely manner in accordance with work standards and procedures;

4. Inspection, Verify the reservation information for the hotel arriving on the same day and the next day, and make reservation preparations;

5. Check in for guests, arrange rooms, and try to meet the guests' reasonable needs;

6. Handle room changes, extra beds and extensions for guests;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, enter and submit in accordance with regulations Count individual guests and group registration forms;

9. Keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10. Seriously Check the guest information entered into the computer on the previous shift, and enter the guest information on the current shift promptly and accurately;

11. Register, enter and send overseas guest household registration information according to regulations;

12. Seriously Carry out shift handover work carefully to ensure continuity of work;

13. Assist the front desk cashier to complete checkout work for guests;

14. Complete tasks assigned by the manager (Panyu manager) other work tasks. Chapter 6: Job Responsibilities of Property Front Desk Receptionist

Job Overview: Responsible for the management office check-in, decoration, car card and other procedures, telephone transfer and daily reception work.

(1) Job Responsibilities:

1. Receive customer inquiries and complaints, answer customer inquiries and complaint calls, answer customer inquiries and complaints, keep records, and report them promptly. Notify relevant personnel of issues that need to be addressed and track the results.

2. In accordance with the requirements of the system documents, handle the check-in procedures for residents, guide residents to fill in the check-in information in a standardized manner, and regularly organize, check, and register the information and submit it to the reference room for archiving.

3. Responsible for handling household decoration procedures, collecting relevant information in accordance with regulations, strictly reviewing the qualifications of the decoration construction team and the valid certificates of decoration workers, and applying for the "Decoration License" and "Temporary Access Permit for Decoration Construction Workers" , and keep good records.

4. Responsible for handling the parking space rental procedures, carefully verifying the car owner's information, signing the "Parking Lot Parking Space Rental Agreement" and "Parking Lot Parking Space Usage Service Agreement", entering the information into the computer and handling the parking lot IC card and complete the registration work.

5. Strictly follow the company's regulations and handle decoration refund procedures based on the decoration acceptance.

6. Make weekly statistics on occupancy status and other business information, and report to the information administrator before get off work every Thursday afternoon.

7. Report the work status of the month to the department supervisor on the last day of each month, and conduct business exchanges with colleagues on a regular basis.

8. Responsible for return visits to the management office for maintenance and housekeeping services, record the return visits in detail in a timely manner, and summarize and report to the head of the affairs department before the 25th.

9. Responsible for regularly compiling and updating the telephone contact list of management department employees and the company telephone contact list.

10. Complete other tasks assigned by superior leaders.

(2) Communication responsibilities:

A. External communication:

1. Communicate with customers to understand their opinions on the work of the management office, especially business Suggestions and opinions on the procedures and front desk work to continuously improve the work.

B. Internal communication:

1. Communicate with superiors and make suggestions on problems discovered during various procedures and areas that need improvement.

2. Communicate with other departments to ensure that all types of service projects accepted by the front desk are carried out in an immediate and orderly manner, ensuring smooth progress of the work and improving service quality.

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