What is a hotel golden key? Explain it fully!

Golden Key is an international service brand with an advanced service concept and standards; it is a service expert and service model; it is also a service network.

The service tenet of Hotel Golden Key: to solve all difficulties for guests without violating laws and ethics.

Hotel Golden Key solves problems for guests. "Although it is not omnipotent, it does its best" and must have a strong sense of customer service and dedication.

Provide guests with personalized services that satisfy and surprise.

The working slogan of the Hotel Golden Key Organization is "Friendship, Collaboration, Service" (Service Through Friendship).

Extended information

The prototype of the "Golden Key" was the "Concierge" of European hotels in the early 19th century. In ancient times, Concierge refers to the "key keeper" of palaces and castles.

The International "Golden Key" is a global association, currently distributed in more than 39 countries and regions around the world, with thousands of members. Our country joined the association in 1997, with 4,500 members and 1,350 in China. Many members are distributed in hundreds of high-star hotels across the country.

The slogan of "Golden Key" is: "Find a fun life in the surprises of guests." For Chinese and foreign business travelers, "Golden Key" is the general agent of comprehensive services inside and outside the hotel. A person you can rely on when traveling, a loyal friend full of friendship, a person who solves troublesome problems, an expert in personalized service.

Two shining golden cross keys, one is used to open the door to enterprise comprehensive services; the other is used to open the door to city comprehensive services. Golden Key is the general agent for comprehensive services inside and outside the enterprise, and is a representative of personalized and ultimate services. "The golden key is the little butler of a big hotel, the big butler of a small hotel, and the considerate butler of property services."

Baidu Encyclopedia: Golden Key