How to effectively manage hotel staff

1. Effective mechanisms should be adopted to motivate employees. To motivate employees, we must overcome the one-sided practice of simple encouragement and simple material stimulation that we have long been accustomed to in the past. Not everyone will be brave under the heavy reward. A survey on the motivation and management of hotel employees in Hunan showed that 50% of hotel employees believe that a good working environment is the main reason for continuing to work in the hotel. Therefore, as a senior hotel leader, you must skillfully use incentive mechanisms to fully mobilize the enthusiasm and creativity of employees. 1. Rewards and incentives. Rewarding employees for their work results will strengthen their creative motivation. Because this allows employees to see their achievements, gain respect and gain relative trust and a certain social status. These are all people's basic needs and are part of Maslow's hierarchy of needs theory. Therefore, the author believes that in order to maximize the effectiveness of reward incentives, material rewards and spiritual incentives must be organically combined. 2. Goal motivation. The hotel has developed to a certain level. From the management to the grassroots employees, there will inevitably be a sense of contentment and a certain degree of inertia. At this time, the author believes that the management and supervision of the hotel's top management should use some effective measures such as target incentives to enable employees to constantly have new goals. There is the new “excitement” of continuous progress toward achieving goals. 3. Incentive by example. We should pay attention to discovering, cultivating and setting up examples among the workforce, and use the power of role models to motivate employees. Other incentive methods include caring incentives, employee participation in management, job enrichment, etc. The author believes that incentives should rely on internal factors, adapt to different environments, and adapt to local conditions. 2. Adopt humanized and personalized management for employees. It is not so much management as it is communication and coordination. Just like the needs of customers, employees’ needs are also diverse. For example, employees require salary adjustments and meet certain requirements. Additional benefits, etc. These problems are more difficult to deal with. We cannot ignore the interests of the majority of people and satisfy the needs of individual people. In this case, I think it is better to offend individual people. When employees know how much you care about and safeguard the interests of the majority of people, how can they not be moved by it and how can they not work hard for it? We should also appease the grievances and resentments of some people and ensure the reputation of the hotel. The author believes that whether you are the boss or director of the hotel, even if you are just a department manager or supervisor, your words of blessing , a cordial greeting and a strong handshake will make employees unforgettable for life. 3. Strive to create a corporate culture and create a corporate culture that is mutually trusting, positive, and cohesive, which can increase employees' loyalty to the company. Guangzhou Tianxin Farm Hotel. 1. Integrity is the cornerstone of humanistic management. A visiting scholar had an experience of working in an American hotel. He said with deep emotion that American hotel managers give full trust to their employees. For example, the cashier at the front desk is allowed to make a certain amount of errors every day. After confirmation by the supervisor, no penalty will be deducted. Moreover, the receptionists at the front desk have considerable discounts, so they have considerable flexibility. However, when working in that kind of environment, few employees engage in deviant behavior, and employees are highly motivated to work, and their potential can be brought into full play. The reason is that instead of creating an honest humanistic environment, 2 . Be positive, study hard, and build a learning team. Hotels should focus on employee career management and provide employees with development opportunities. In terms of creating learning value, hotels should put forward to employees according to the current social environment: "Learning, for the sake of the hotel, For the sake of ourselves, we also want to enter the society. "We focus on building a platform for employees to display their talents, and guide employees to carry forward the team spirit of Yanzhen to eliminate jealousy among employees. When colleagues need help or are in trouble, other employees do not add insult to injury, but proactively lend a helping hand to assist them in completing service projects, thereby making their own contributions to the team. To sum up, the author believes that in order for the hotel industry to create greater benefits, it must first improve the quality of "hotel products". In this way, the hotel will have vitality and vitality, and the enterprise will have better development prospects and create considerable benefits