Workflow of Room Attendant in Wanda Jiahua Hotel

1. Grasp the guest status on the floor and provide prompt, courteous, thoughtful and standardized service for the guests.

2. Ensure the safety, cleanliness, neatness and beauty of guest rooms and public areas on floors, and create an elegant and comfortable living environment for guests.

3. Clean the room according to the operating procedures, and report any damage to the equipment in the room immediately. The room layout should be standardized and standardized, and you should be familiar with the operating specifications and procedures for the use and maintenance of various facilities and equipment in the room. Check the operation of the facilities and equipment in the room every day, and notify the service desk in time if any damage is found, report it to the relevant departments for maintenance, and make records.

4. control guest consumables to prevent loss.

5. Keep the working areas and tools such as the workshop, disinfection room and toilet clean and tidy.

6. Participate in team training to improve work skills and meet the needs of guests.

7. Be familiar with hotel services, service hours and telephone numbers.

8. Be responsible for the cleaning and hygiene of the assigned room, the arrangement and supplement of articles, and the cleaning and hygiene of the work area.

9. master the guest's situation in the room in charge, and turn in all the items left by the guests in time, and do not dispose of them without permission, and make records.

1. Be responsible for keeping the room keys and key cards. If they are lost, report them immediately. Don't delay or conceal them. Don't open the door without authorization.

please adopt it if it is useful.