What would I do if I were a hotel supervisor? Great gods, help!

In fact, the most important thing for a hotel is to have a "soul", or a "soul figure" or a "backbone". If you want to be this person, you must have the perseverance to bear all the pressure (such as labor distribution, employees don't cooperate; Handle employee disputes and accuse the other party of selfishness; Guest disputes, you mishandle them, employees don't take you seriously and so on. How to manage employees? This is a headache. No one wants to take care of it, but if there is an enterprise, someone will take care of it. As a "soul figure", we must proceed from reality. What do employees care about? Maybe you will say that they care about how to make money, then you are wrong. I don't know about other industries, but I believe that most of the bottom-level employees in the catering industry should be around 10 and 20 years old. Their minds are often more concerned with how to work happily in this environment. If they are not managers (managers or supervisors) at this time, they should always care about employees and get along with them, but they must be divorced from principles. If it is related to principles, then they must not touch (for example, which relationship is good, and the second reason is their own reasons. Sometimes employees will be discouraged because of improper handling of customer disputes or improper methods. They will think: if you can't handle such things well, what qualifications do you have to be a supervisor? Over time, they won't take you to heart, saying it is like "the spring breeze has entered the donkey's ear-I didn't hear it". At this time, we must improve our ability to deal with various problems, and at the same time, at the regular meeting every day, tell the employees what we are talking about or what we are embarrassed to say, so that they will understand you attentively! In short, improve your own operation level+handle everything fairly = the restaurant is operating normally. Remember a word, you don't have to do it yourself, but you must say it! That's it! Or people who can be managers, most of them can give full play to this sentence! Thank you for your trust. I am proud to serve you sincerely. I hope my answer can help you! thank you