Summary of site arrangement work

It is a good habit to sort out the work summary of the venue, so that you can find your own shortcomings in time and make yourself better. The following are some materials that I have sorted out for you about the summary of site consolidation work. I hope everyone will have a look!

Summary of site layout 1 Time flies, and a new year is ushered in unconsciously. In the next XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in XX.

First of all, reception at the front desk.

65438, XX,10-July, as the front desk. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting

1, external conference reception

Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

In July XX, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20xx work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

XX year is coming, and 20xx year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Summary of site layout II. Preparatory work:

1, the number of people, what is the standard, and make a reasonable plan;

2, the preparation of fruits and drinks, this work is not in place;

3. The cups during meals should be replenished in time;

4, about the menu: every dish should be put on the menu;

Second, work before meals:

1, 15 All the food on the buffet table is served and heated five minutes before the meal;

2. The service personnel should stand at the designated position (open the door and invite guests to the banquet hall for dinner);

Iii. Dining service:

1. At the beginning of the banquet, after the guests start eating, the waiter will take away the empty tableware used by the guests at any time and send it to the dishwashing room;

2. Add drinks for guests at any time;

3, the kitchen dishes are ready, after the first round, to fry 4-5 dishes, in order to supplement in time.

4. Close to the end of communication between the front office and the kitchen, and master the amount of food;

Combined with the above shortcomings, the department will gradually improve and learn from experience, and continue to work hard to formulate the service standards for banquet buffets.

Housekeeping department:

The reception time of this meeting is rather hasty. After receiving the notice the night before, I quickly coordinated the room arrangement with the person in charge of the meeting. In a short time, the rooms on the third floor, the fourth floor and the fifth floor were all ready, which reflected the maturity of the room team and the gradual improvement of reception capacity. In addition, the enthusiasm of employees was fully reflected in the reception process, such as employees working overtime to arrange rooms and distribute fruit bowls. Generally speaking, the quality of employees is improving, which is gratifying. There was basically no major problem in this meeting, which was the result of the concerted efforts of Qi Xin, the conference room staff. I believe that this conference room will be able to receive more important and larger-scale meetings in the future.

Disadvantages of this meeting:

First, there is no separate arrangement for the person in charge of the meeting to coordinate with the front desk, such as which rooms should be opened and which should not be opened, and I don't know the meeting object, which makes the front desk work a bit passive;

Second, the reception of the meeting was too urgent, so that the time to buy fruit was hasty, which affected the fruit equipment;

Three, the fruit bowl, fruit knife is not enough, the original purchase is not in place in time, the department must coordinate with the relevant departments to solve as soon as possible;

Fourth, the cost of fruit is too high. It is suggested that the hotel should not go to the supermarket to buy it, but should contact the fruit supplier to deliver it directly to the store.

In view of the advantages and disadvantages existing in the reception of this meeting in this department, this department organizes employees to study hard, foster strengths and avoid weaknesses, select the best and discard the worst, so as to make the operation of this department more flexible and smooth. Housekeeping department and housekeeping department managers must live up to the expectations of leaders and strive for better results in room work!

Finance department:

According to the work arrangement of the hotel, all employees in the finance department stop taking a rest. In the case of tight time, the purchasing department cooperates with the business department to complete various procurement tasks. Each post was in place at 7:00 as required, and the warehouse ensured the collection of items in the first-line departments.

The front desk issues room cards and breakfast coupons according to the requirements of the conference group. However, due to the arrangement of the meeting group, the meeting staff did not have a room to rest, checked in at the front desk, asked for a room, expressed dissatisfaction with the hotel service, and then communicated with the meeting group and arranged according to the original plan of the meeting group.

Suggestion: The reception meeting should be held by the meeting, so that the reception department can know the price of the meeting room, meal label and other related information in advance, and arrange special personnel (marketers) to keep smooth communication with the meeting group.

Engineering department:

In order to receive the meeting well, the engineering department organized manpower and material resources to stop the off-duty staff on the 20th, and the on-the-job staff went to work in advance, and breakfast was not eaten until the guests had finished eating. Work overtime and prepare the equipment in advance. Full-time staff will maintain the lighting, ventilation, broadcasting, film and television on site. The reception of this meeting was a complete success. The engineering department will continue to carry forward the spirit of the concept of non-stop work, and believe that the future conference reception will be more successful!

Personnel department:

1. Mobilize the whole store staff one day in advance, and stop the rest to ensure sufficient service personnel;

2. Be familiar with the meal time and the number of people attending the meeting;

3. Supervise and coordinate the employees of all departments to actively participate in the first-line service, with shifts, foremen and above taking an active part;

4. The meal of the logistics personnel is temporarily adjusted according to the meal time of the banquet that day, and the relevant departments are informed in time to ensure the normal meal of the banquet;

5. The management personnel of the whole store should appear in the banquet hall in time;

6. The assistant manager of the lobby, the catering waiter, the bellboy and all other personnel shall provide follow-up services in time according to the needs of the guests;

7. If employees work overtime, employees should arrange meals specifically;

8. If there is any surplus after the guest buffet is used up, it should be recycled and transferred to the staff meal in time to prevent the staff from dining in the banquet hall.

Security department:

1, reserve parking spaces to ensure vehicle safety and smooth traffic in the parking lot;

2. Conduct security patrol on the hotel personnel concentrated area;

General Manager Jiang:

The reception departments of this meeting actively cooperated and took the initiative to serve the guests. On the whole, the meeting went smoothly. Summarize this meeting as follows:

1. We need to reflect on the lack of attention and mobilization in the early stage. In the future, the reception of large-scale conferences should be widely mobilized one day in advance, and all hotel employees should rest for work at the same time to ensure sufficient personnel during the reception of conferences;

2. Adjust the staff meal time, and the staff meal chef can go to the Chinese kitchen to assist;

3. For employees who work overtime, the personnel department should inform the staff chef in advance to prepare the processed meals for them;

4. The buffet form should be reasonable, the dishes should highlight the appearance and local characteristics, and menu items should be made uniformly to let guests know about consumption and promote hotel products.

5, buffet serving time should be well grasped, juice, beer, milk, fruit is essential, it is best to have on-site production; The amount of food is controlled at two-thirds, and it is constantly added.

6. During the peak business hours, the hotel manager greets guests in the lobby regardless of the background;

7. When the number of houses is large, the night shift of rooms will be increased.

8. Marketing personnel, assistant manager of the lobby, department director and other personnel who assist in the registration will accompany the conference staff throughout the process. Conference staff will not leave work, and hotel service staff will not leave work. The conference staff has arrived, and the service staff has arrived, so we can't go to work at eight o'clock.

9. The porter's post is outside the gate, not in the lobby, and he should provide services to the guests in time.

10, after the buffet, the remaining meals can be used as managers' meals or employees' meals, and must be taken to the backstage or employees' restaurants for meals; If you can't digest it on the spot, eat it in the business premises.

1 1, the elevator sign is not obvious, and signs are installed.

12, the quality of buffet breakfast should be guaranteed, regardless of the number of guests.

13, the spare oil in the diesel bucket should be available at any time to prevent gas blockage.

14. During off-duty, managers should keep communication tools open and contact people when the hotel needs them most. It is irresponsible to turn off your mobile phone after work. If it appears three times, it will be downgraded.

15, all departments should educate employees to have the spirit of cooperation, professionalism, team spirit, be consistent with the interests of the hotel, and bravely stand up and take responsibility when the hotel needs it, which is the person most needed by the enterprise.

16. All departments should discuss and study the minutes of this meeting internally to avoid getting the documents and putting them in the drawer. The employees don't know. The personnel department will spot-check the employees next Wednesday.