Urgent! ! ! Ask for a social practice report (about 2000 words) working in a hotel. Don't let online merchants find one at random. Thank you! ! !

Purpose of social practice: In order to spend holidays better, accumulate work experience and further realize that no pains, no gains, I choose summer job.

The significance of social practice: learn how to allocate money reasonably, not extravagance and waste, and learn how to communicate with people.

Subject: waiter

Time: July14 ~ July 3 1

Venue: luoding city Narcissus Pedicure Center

The relevant information of this social practice activity is hereby notified as follows.

On the first day, I was familiar with the surrounding environment and the supervisor, and I knew what my job was, mainly to help people open cabinets, change towels and receive guests. After that, I will line up with my colleagues at 9: 00 every day. After the roll call, they will start their own sanitary cleaning of the box according to the assignment of the foreman, sweeping everywhere, and every day. If you are on duty that day, you should also add the hygiene of the bathroom and corridor, and then the foreman will come to check the cleanliness. The size of boxes and tables in the hall depends on the ability and performance of employees. As we are new here, we only serve the customers in the small box. Small boxes are the hardest, especially on weekends. They are almost full. People rushed in and out one by one, pouring tea in the east and adding wine in the west. Let you know once again what is the real "demand exceeds supply", which can completely keep you busy. But it's just hard work. I have to face all kinds of people every day, some with high quality and some with low quality. Especially when you meet a customer who deliberately makes things difficult or makes trouble unreasonably, you will feel: first, you can't offend the customer because he is God; Second, you can't ruin the reputation of the restaurant because you still want to work there; Third, all the mistakes are the waiter's fault, even if others do it, you have to admit it as long as it concerns customers. Guests don't pay the bill, you buy it yourself, even if you can't earn a month's meal; Fourth, everything you do and say in your work is directly linked to your salary, which is good and rewarding; Make a little mistake, punish! On the third day, I received a guest. After I locked his clothes in the cupboard, I ignored him. The guest came back and lost a mobile phone. As soon as I saw that something was wrong, I immediately called the supervisor to coordinate. I know I am also responsible, but the supervisor is very good. Not only did he not punish me, but he comforted me. The guest didn't say much. He just asked us to help him find out who stole it. Through the camera, we all found that someone opened the cabinet with a master key and stole the guest's mobile phone while we were not paying attention, so we called the police. I have been carefully monitoring these cabinets for the next few days, and will never cause any property damage to our guests. At this rate, we should treat different guests in different ways.

Practice summary: Although I am not so satisfied with my work, I have accumulated a lot of experience in work and interpersonal communication. To be a man, you should not be afraid of being tired or suffering. Only by fighting can I win. In addition, I must treat my guests sincerely, care and be considerate, and eat hard before I can be the host. After school starts, I will be more serious, persist in not being afraid of hardship, and bravely walk towards my goal.

20 1 1 seems destined to be an extraordinary year, with various geological disasters emerging one after another. However, as college students, we should not stop practicing. In this summer, we ushered in the second social practice of the university. It is said that college students nowadays are flowers in a greenhouse and can't stand any wind and rain. With the beginning of summer vacation, we will step out of the ivory tower and step into the society to write a satisfactory answer sheet for the public. A month's summer life ended in such a hurry, as well as my social practice. Let me stay in the ivory tower all day, savoring the reality and hardships of life. Perhaps, this real experience is the most precious harvest.

In the social practice of this restaurant, difficult times severely test us. While working in a restaurant, it is inevitable to have contact with other departments. In this way, I have a certain understanding of the restaurant's rooms, front office, sales, finance, engineering and other departments in constant contact and under the introduction of formal staff. At the same time, I also want to accumulate some information about restaurant management to enrich my understanding of restaurants all the time.

Catering as a service industry, the quality of employees greatly affects the service effect, and then affects the service income. Therefore, we should vigorously improve the quality of employees. With the human resources department as the core, tailor-made career development plan for employees. Restaurants always put the interests of their guests first. At present, some insiders pointed out that the status of employees' interests should be enhanced. Because employees serve customers directly, only when employees' needs are met can they serve customers better. This is employee-oriented, serves the guests, and strives for the greatest benefit for the hotel on the premise of meeting the needs of the guests. Similarly, because the restaurant is a service industry, because we are now pursuing humanized service for our guests, we should also implement humanized management in the internal management of our restaurant. Because our grass-roots staff are directly customer-oriented, their service quality is directly related to the overall image of our restaurant. The satisfaction of employees' interests affects their work efficiency. Therefore, humanized internal management and humanized corporate culture can better improve the quality of employees. It is not a bad thing to let the general manager and director approach the employees and walk into their lives.

A necessary step in the world. Every operation, every movement, every expression, we can and should give a basis. Standardized management is conducive to improving the service level of employees and the management level of restaurants, and comprehensive management is even more essential. I remember that before we received vip, the director always came to our restaurant three times and four times. Once, I said to the director, are you worried about us? Why do you have to watch it again and again? The answer is: don't worry, but be sure! As small as room temperature, the size of background music, the sanitation of corners, the arrangement of plants, the matching of colors, the integrity of lighting, and the smooth flow of safe passages, this is not only an inspection of the business area, but also involves several surrounding business areas.

Complaints should also be mentioned here. When I was an intern in a restaurant, our manager often said that it was good that we didn't complain during this time. I feel this view is not good. Many guests don't complain when they are dissatisfied with the service. It's not that our service has no shortcomings. You can make progress only if you complain. We should take the initiative to understand the effect of our service to our guests. Seriously and modestly introduce the opinions of the guests. The purpose of accepting complaints is not to punish employees, but to sound an alarm for our management.

I also want to emphasize the issue of mentality. As a restaurant employee, a good attitude is very important. Don't complain, you should thank the restaurant for giving you this opportunity to develop your ability. This social practice passed quickly, and I learned a lot from it, even these things will benefit me for life. Learn to do your best in your work, don't care too much about how much you pay, try to do more things and do something useful. Work hard and others will see you. In any case, what matters is the effectiveness and performance of the work, which is what leaders value.

This summer vacation is different from my previous summer vacation. Instead of studying textbook knowledge, I started my social practice. I got a job in a hotel, so my summer working life began and my social practice came out.

In the spirit of not for the benefit, but for honing myself in practice, finding my own shortcomings in practice and growing myself in practice, I started my work, and I deeply realized the ups and downs of this job.

First, social practical experience.

On the first day of work, the foreman assigned tasks and everyone started a new day's work. I don't know. I'm a novice and I can't do anything. It seems that everyone thinks it is an agreed thing. I asked others for help. When mopping the floor, I tried my best to mop it. It's finally clean. I feel really tired. Not only mop the floor, but also clean the cups and tableware. These jobs are different from what we usually do. Look what these veterans have done. Although I am not familiar with it, I feel very gratified, which makes me understand that there are many trivial things in life, but they all imply their own rules, which need us to abide by and feel, and we can't tolerate negligence and slack. Only in this way can we gain a lot and grow more.

I am delighted to feel that I have become more mature and confident through the tempering of social practice. We have reason to believe that contemporary young college students have the strength to shoulder the heavy responsibility of future national construction, pursue progress, study hard and practice diligently, and become an all-round talent, which will surely become the voice and action of the majority of young students.

Second, the main experience of social practice

The first two days of our arrival were training for us. Don't think that service work is a simple job. In order to familiarize us with the basic workflow and dishes of the hotel, we began to pass on dishes. Although the food delivery department is basically male, we have proved that girls can do just as well. When we started to practice serving, the male delivery staff held an end plate in one hand, and we were no exception. We come and go with plates, and some dishes are heavy. We walked like this for an hour, and our legs were sore. The hotel also gave us small high-heeled shoes, which is even more painful for us who have never worn high heels! I felt very tired and uncomfortable at work, and I felt that I couldn't keep going, but I finally gritted my teeth and survived!

Valuable experience is better than burying your brain in a textbook in class. Although this practice can't represent anything, it can make us feel the pressure of crisis after walking out of the ivory tower. After this experience, when we really face difficulties, we will find ourselves more calm and calm than others. Don't ignore the nuances of everything, because often the result of things depends on such an inconspicuous detail. Social practice is very hard, but it has gained a lot. Practice makes my life colorful, and practice makes our life colorful.

This hotel is a four-star foreign-related business hotel. Every hotel has several positions, and the requirements of each position are different. The positions in this hotel mainly include lobby, restaurant, guest room, bar, merchandise department, recreation and so on, and each position has a small position. My main job is a waiter in a restaurant.

Restaurant is an important department in the hotel, the main place for guests to eat, and one of the departments with the best economic benefits and the greatest flexibility. Its service feature is that the waiter directly provides the opposite service to the guests, which takes a long time and demands more. In order to meet the different needs of the guests, it is necessary to make delicious food to satisfy the guests. The work is very hard and tiring, and I will be busy until after 9 pm tomorrow, but I have learned a lot of knowledge that is not available in books, and successfully applied what I have learned to practice, combining theory with practice.

The working hours are not fixed every day, and we will be assigned shifts every week, including morning shift, middle shift and night shift. When we go to work, the head waiter will introduce the name and price of the dishes and today's work arrangements, as well as the rooms booked by the guests today, which delivery staff will go to which room to serve, and so on. 1 1 starts to stand guard and welcome guests at the gate. The peak passenger flow is from noon 12 to 2. At 4: 30, I started cleaning again. There is another peak passenger flow from five to nine in the evening.

In the service, there are many etiquette and manners that should be observed. The main duty of a waiter in a restaurant is to deliver food, be energetic in service, face customers warmly and kindly, patiently meet all customers' requirements, meet customers' needs urgently, make the service pass to customers' hearts, make customers feel value for money and leave a good impression on them.

At this point, I am not careless at all. It allows me to quickly and accurately complete other services such as customer needs, and strive for perfection in details such as movements and expressions, leaving a good impression on the foreman and making customers very satisfied.

Because there are more holiday workers in our hotel, because social practice is a fortune. No pains, no gains. In social practice, we can learn knowledge that books can't. It makes you broaden your horizons, understand the society, go deep into life and have endless aftertaste. Social practice is a kind of motivation. When my country needs it, I will unconditionally dedicate what I have learned and everything I have to my country and people.

Only by stepping out of school and integrating into society can we truly realize our lack of knowledge and limited ability. Only when any theoretical knowledge is closely combined with practice can its value be truly brought into play. Only in practice can you really know that you are half a catty. We need to consult our predecessors and peers with an open mind, constantly enrich ourselves and expand ourselves.

Third, the feeling of social practice.

After this practical experience, I deeply realized that no matter what I do, I must be careful. The same should be true of learning, and we must never skim through it, especially in some seemingly insignificant things, and we must not be sloppy. The so-called details determine success or failure It is inevitable that the process will be ignored, but at this time, we should take the initiative to ask others for advice with a learning attitude and never let go of any possibility of learning, because no matter how subtle the work is, it has its own value and significance.

The social practice of this holiday made me understand that the social practice of college students is to guide our students out of school, into the society, understand the true meaning of life and create the value of life. Establish a correct outlook on life and values. Learn professional ethics and legal knowledge in professional activities, improve professional ethics and legal awareness, and exercise the ability to actually perform professional ethics and legal norms. Correctly understand the current employment situation in China and establish a correct view of job selection and entrepreneurship.

The above is my social practice in the holiday, which has brought me deep feelings in body and mind and has a great influence on my future life. Through this social life experience, I really feel deeply. No matter old people or children, no matter workers or self-employed, we should treat them warmly, remember the word "sincerity" and truly be an honest and trustworthy person.

Hope to adopt ~