Traditional Culture Encyclopedia - Hotel accommodation - When you provide service to guests, how to deal with the quarrel with them?
When you provide service to guests, how to deal with the quarrel with them?
How do you handle quarrels when you are serving guests? You are a waiter and actor in a hotel, so you must not quarrel with the guests or be rude to them at the service window, because we are engaged in the service industry. If the guest is too unreasonable to quarrel with you, you should take the initiative to avoid quarreling with him. Guests are God, so you should pay attention to your work image, otherwise it will bring bad things to your hotel. If he catches you, you should argue with him at ordinary times. Whether he is reasonable or not, you should find your superior leader to solve this problem, because it is not easy to work in the service window. What kind of people will meet unreasonable people? In any case, he will unreasonably ask for three points, no matter whether you are reasonable or unreasonable. In this case, you are unreasonable but don't talk to him. Quarrel with your leader to solve this problem. Otherwise, it will always be you who are wrong. No one and no leader will say that you are right, because the guest is God. We are the service window. There is no other way, so don't get angry because many unreasonable people are wrong. Don't emphasize his mistakes. Only let the leaders solve this problem. You will make things clear to the leader, so that things will be solved.
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