Traditional Culture Encyclopedia - Hotel accommodation - What should the waiter do if he throws away the guest's belongings after checking out?
What should the waiter do if he throws away the guest's belongings after checking out?
Secondly, if what the guest left behind is something that can be bought with money (it must have been left in your hotel), compensate him a little money, because both parties are responsible. Make money harmoniously. If it is something you can't buy, such as documents, contracts, keys, etc. You should admit your mistake first. The waiter was careless and didn't make a short order. Then help the guests find a way, and help them solve it if they can solve it.
If the guest makes trouble without reason (saying that his contract is worth 5 million yuan, which costs him a lot of money), you can follow the rules of your hotel. After the guest delivers the house, all the unidentified items left in the room will be discarded, and the hotel has the right to dispose of them. But if it's a cell phone, a notebook, a ring, a necklace or something. Apologize for losing money and say nothing else. Hehe, I hope I can help you.
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