How to file a complaint against a Macau hotel

) The steps for making a complaint about a hotel are as follows:

1. The most direct way to complain is to find the front office manager, who will naturally have some solutions and opinions. 2. If you are dissatisfied, continue to look for higher-up leadership responsibilities, including the duty manager and store manager, to see if their service attitude, handling opinions, and answers are satisfactory and understanding.

3. If there are layers of pushback and no solution is provided in the store, and there is no sincere reply and handling, then you have to seek solutions outside the store. If it is a chain hotel, then call their hotel headquarters number (usually these numbers are easy to find), chain hotels will take it very seriously, especially those with arrogant attitudes that are not properly handled in the store. Once a complaint is formed, the group will deal with the branch more seriously;

4. If it is an independent hotel, This includes complaints from consumer associations and local industrial and commercial administration departments.