What are the standards for five-star hotels? What are the standards for five-star hotels?

1, five-star hotel evaluation standard 2, what is the standard of five-star hotel 3, what is the standard of five-star hotel? 4. What are the evaluation criteria for five-star hotels? 5, five-star hotel service standard five-star hotel evaluation standard

There are at least 35 projects.

1. In the guest room, you can provide visual inquiry services such as bills and voice mail services through audio-visual equipment.

2. The bathroom has a drinking water system.

3. No less than 50% of the guest rooms have separate bathrooms and bathtubs.

4. No less than 50% of the rooms and bathrooms are separated from dry and wet areas (with independent dressing rooms).

5. All suites have separate bathrooms for owners and visiting guests.

6. Set up a business floor where people can check in and check out, and there is a business center and a place for guests to rest.

7. Rooms on the business floor have equipment for sending and receiving faxes or emails.

8. Provide guests with free in-store wireless paging service.

9. Provide laundry express service 24 hours a day.

10, entrusted agency service (golden key service.

1 1. Provide Internet service with transmission rate not less than 64 kbit/s. ..

12, closed telephone room (at least 2.

13, negotiation room (at least 10 people.

14, providing translation, interpretation and full-time secretarial services.

15, library (at least 1000 books.

16, there is a special conference hall with cloakroom for at least 200 people.

17, equipped with at least 2 small meeting rooms.

18, simultaneous interpretation facilities (at least 4 languages.

19, with conference call facilities.

20. There is a live video and audio relay system.

2 1. There are computers and computer projectors for rent, ordinary movie projectors, slide projectors, video recorders and document shredders.

22, there is a special copy room, equipped with enough copier equipment.

23. Modern electronic printing and binding equipment.

24. There is a photographic film developing room.

25. There should be an exhibition hall of at least 5,000 square meters.

26, dance halls.

27, karaoke bars or KTV rooms (at least 4.

28. Game room.

29. Chess room.

30. Shadow Theatre.

3 1, regular song and dance performance.

32. Multi-function hall can provide services such as meetings, buffets and cocktail parties, and can also be used as karaoke bars and dance halls.

33.the gym.

34. Massage room.

35. sauna

36. Steam bath.

37. surfing bath.

38. Solarium.

39. Indoor swimming pool (the water surface area is at least 40 square meters.

40. Outdoor swimming pool (the water surface area is at least 100 square meter.

4 1, tennis court.

42. Bowling room (at least 4 fairways.

43. Rock climbing practice room.

44, squash room.

45. Billiards room.

46. Multifunctional comprehensive fitness massager.

47. Electronic simulation golf course.

48. Golf driving range.

49. Golf course (at least 9 holes.

50. Circuit.

5 1, park.

52. Racecourse.

53. shooting range.

54. Archery range.

55. Actual combat simulation amusement park.

56. Table tennis room.

57. Ice rink.

58. Outdoor ski resorts.

59. Self-use bathing beach.

60. diving

6 1, surfing at sea.

62. Fishing.

63. beauty salon.

64. Boutiques.

65. Independent bookstores.

66. Independent flower shop.

67. Baby care and children's recreation room.

68. Electronic card door lock.

69. Guest room valuables safe.

70. Self-contained power generation system.

Star hotels should have three kinds of pillows for guests to choose from, and there should be public toilets on the same floor of the lobby.

Extended data

Five-star hotels are evaluated by the National Tourism Star Hotel Evaluation Committee established by the National Tourism Administration (hereinafter referred to as the "National Star Hotel Evaluation Committee") in accordance with the Classification and Evaluation of Star Hotels (GB/T 14308-20 10). By February 20 13, there were 758 five-star hotels in China.

All tourist hotels that have been in business for more than one year in People's Republic of China (PRC) can apply for star rating. Hotels that have reached the corresponding star-rated standards after evaluation shall be awarded the corresponding star-rated certificates and signs by the star-rated agencies of national tourist hotels. The constellation is valid for three years.

Baidu Encyclopedia-Five-Star Hotel Standard

Baidu encyclopedia-five-star hotel

What are the standards for five-star hotels?

Overall standards for five-star hotels:

The functions are clearly divided, the facilities are safe and convenient, the decoration is high-grade, the graphics and symbols marked with information meet the standards, and it is equipped with central air conditioning, background sound and computer management system suitable for the hotel.

Reception hall standard: spacious and bright, luxurious style; There is a general service desk with staff on duty 24 hours a day; Can provide foreign currency exchange, credit card, one-time checkout and message service; Provide hotel-related price lists, publicity materials and traffic and tourist maps of this city or the whole country; Can accept international and domestic reservations for 8 hours, equipped with doorman, bellboy, lobby manager and duty manager, and there is a safe for guests to use;

There is a guest rest area and corresponding facilities for disabled people, which can provide taxi arrangements and in-store tracing services; The staff can speak at least two foreign languages and the switchboard staff can speak at least three foreign languages; Indicative service marks shall be expressed in at least two languages: Chinese and English.

Extended data:

Matters needing attention

1, Bedclothes Although the quilt cover of the hotel is changed every day, people with sensitive skin still feel uncomfortable. Ordinary people should try not to sleep naked, prepare a comfortable pajamas, and bring their own sheets below if possible.

2. Toilet, an object that frequently contacts the skin, can't relax its vigilance even if it is cleaned. You can prepare some disposable toilet seats to indirectly isolate skin contact.

Try not to take a bath in the bathtub. You'd better take a shower.

4, hot pot General hotels will prepare a hot pot for guests. It is recommended not to drink immediately after boiling water for the first time. First burn and disinfect, then burn the second pot before using.

What are the standards for five-star hotels?

General standards for five-star hotels:

The functions are clearly divided, the facilities are safe and convenient, the decoration is high-grade, the graphic symbols marked with information meet the standards, and it is equipped with central air conditioning, background sound and computer management system, which is suitable for hotels.

The standard of reception hall is: spacious and bright, luxurious style; There is a general service desk with staff on duty 24 hours a day; Can provide foreign currency exchange, credit card, one-time checkout and message service; Provide hotel-related price lists, publicity materials, traffic and tourist maps of this city or the whole country, etc. ; Can accept international and domestic reservations for 8 hours, equipped with doorman, bellboy, lobby manager and duty manager, and provide safe for guests;

There is a guest rest area and corresponding facilities for disabled people, which can provide taxi arrangements and in-store tracing services; The staff can speak at least two foreign languages, and the staff of the switchboard department can speak at least three foreign languages; Indicative service marks shall be expressed in at least Chinese and English.

Extended information:

Matters needing attention

1. Bedclothes Although the quilt cover of the hotel is changed every day, people with sensitive skin still feel uncomfortable. Ordinary people also try not to sleep naked and prepare a comfortable pajamas. If conditions permit, you can bring your own sheets and put them under your body.

2. Toilet, an object that frequently contacts the skin, can't relax its vigilance even if it is cleaned again. You can prepare some disposable toilet seats to indirectly isolate skin contact.

Try not to take a bath in the bathtub. You'd better take a bath.

4. Hot water kettle. Generally, hotels will prepare a hot water kettle for their guests. It is recommended not to drink immediately after boiling water for the first time. First burn and disinfect, then burn the second pot for later use.

What are the evaluation criteria for five-star hotels?

1, the appearance and structure of the building should have the distinctive quality of a luxury hotel, and the space layout of the hotel should be reasonable to facilitate guests' activities in the hotel.

2, indoor and outdoor decoration should use high-grade materials, in line with environmental requirements, exquisite workmanship, overall atmosphere coordination, outstanding style.

3, all kinds of instructions and service words should be at least in both standard Chinese and English. Guidance signs shall be clear, practical and beautiful, and the setting of guidance system and public information graphic symbols shall conform to GB/T 15566.8 and GB/T100/.1,GB/T1001.

4. There should be central air conditioning (except villa resort hotel), and the air quality in each area is good.

5. There should be an effective computer management system, front and back networking, an independent hotel official website or Internet homepage, and online booking service.

Extended data:

Logo use

Use the number and color of stars to indicate the star rating of tourist hotels. The star rating of tourist hotels is divided into five grades, namely, one-star, two-star, three-star, four-star and five-star (including platinum five-star). The lowest star, the highest five stars. The higher the star rating, the higher the hotel level.

The constellation consists of the Great Wall and the five-pointed star pattern. The symbol of the star is a gold-plated pentagram, one pentagram represents a star, two pentagrams represent two stars, three pentagrams represent three stars, four pentagrams represent four stars, and five five pentagrams represent five white gold stars.

The bronze medal of a one-to five-star hotel is symbolized by a gold-plated five-pointed star, while a "platinum five-star" hotel is decorated with a platinum five-star star.

Baidu encyclopedia-five-star hotel

Service standards of five-star hotels

Services and standards of five-star hotels:

First of all:

1, hotel function planning should be reasonable, all kinds of hardware equipment should be used, with high safety factor and convenient use.

2. The indoor and outdoor decoration of the hotel is high-grade, exquisite and elegant, with extraordinary style, and the decoration materials are relatively high-grade and expensive.

3. The public places in the hotel should meet the strict requirements of the state.

4. Have a good service system and security system.

Secondly:

1. The reception hall must be spacious, with high-grade decoration and warm atmosphere.

2. The reception at the front desk must be warm, with 24-hour online service and more than two foreign languages.

3. Provide services such as messages, complaints and suggestions that are convenient for customers.

4. Provide foreign currency exchange service and credit card service.

5. The front desk provides the price list of the hotel on the same day and the time difference between regions.

6. Provide traffic maps and national tourism road maps, and provide newspapers and magazines.

7. Set up customer rest places in non-business areas and provide various services, including searching for people and things. Arrange taxi service, home delivery, etc.

Housekeeping department:

1. Housekeeping department can provide at least 45 rooms for rent, and 80% of the rooms should be no less than 25m2. At least six luxury private rooms can be opened. There are also special rooms for special people.

2. Every room is luxuriously decorated, including complete facilities without damage. If there is any damage or potential safety hazard, it should be checked and replaced in time.

3. Provide five-star daily necessities and personal belongings.

4. Pay attention to the customers who leave messages at the front desk and deal with the customer's message problems in time.

5. Rooms should be fully disinfected every day, and the replenishment service should be replaced.

Catering:

1. Chinese restaurants offering various banquet boxes and western restaurants offering different styles.

2. It can provide an elegant coffee shop.

3. Provide buffet breakfast and Chinese and western food.

4. Tea tasting room with quiet atmosphere

Public * * * venues:

1, there are enough dedicated passenger elevators.

2. There are enough parking spaces.

There is a large supermarket in or near the hotel, which is convenient for customers to shop.

4. Equipped with high-speed wireless network.

5. Equipped with a clinic.

6. Provide sightseeing service in the city.

7. Provide convenience services.