Staff standard of star-rated hotels

A waiter must be enthusiastic, patient, confident, sincere, self-motivated and quality. He must also love the job he is doing. These are necessary for a waiter. Without these, it is impossible to do a good job in service. The education is similar in junior high school, but the quality is better, and it is enough to have the above ... If you have a good quality of 5 stars, you must have a high school education or above, and the English level is clearly defined. There are also the above. 1. You must have a certain foundation in English and know ordinary daily conversations. This is basic. Some business hotels are basically foreigners. Working in such hotels, good English is an advantage. Restaurant is a busy department of the hotel. As a front-line department facing the guests, the daily workload of restaurant staff is very large. The room rate of the hotel is related to the workload of the restaurant in a day. If the occupancy rate is high, the restaurant will be busy, otherwise it will be idle. Hotels attach great importance to team spirit, and sometimes guests' requirements often need to be coordinated by several departments, which will reflect team spirit at this time. This requirement is required by all star-rated hotels in the world. How to treat the guests is very important, which tests a person's psychological quality and personal endurance. You need to always pay attention to the needs of the guests, and you should not neglect the guests. Even if you meet some difficult, bad-tempered and dissatisfied guests, you will call names when you are impulsive. Anyway, you should hold your horses and be polite. Being rude to the guests and offending them in a star-rated hotel is a taboo. In short, if you want to be a restaurant employee in a star-rated hotel, you should be mentally prepared for its hardship. If you can persist, it will be "a radish and a pit".