What is the impact of hotel staff turnover on the hotel?

What is the impact of hotel staff turnover on the hotel?

No matter from which aspect, the loss of hotel staff will always have a certain impact on the hotel. The development of an enterprise depends on the active work of employees, who are the executors of enterprise management mode and workflow. Without a stable staff, it is difficult for enterprises to grow and develop in the fierce market competition. I've sorted out the related contents about the influence of hotel employees' resignation on the hotel, hoping to help you!

1, staff turnover will bring cost loss to the hotel.

No matter which hotel recruits and trains employees, there must be cost input, but with the employee's job-hopping, this cost input will flow out of the hotel and be injected into other enterprises; In order to maintain normal business activities, hotels need to find suitable candidates to replace the temporarily vacant positions after the original staff turnover. At this time, the hotel has to pay a certain replacement cost for recruiting new employees, thus causing the hotel to suffer cost losses again.

2. Staff turnover will affect the service quality of the hotel.

Hotel employees are generally not as serious and responsible as before when they decide to leave the hotel, and even some employees deliberately screw things up because of their dissatisfaction with the hotel and revenge for the hotel, which greatly reduces the service level of the hotel. In addition, after employees leave the hotel, while new replacements are in place, other employees have to help the resignees, which leads to their own fatigue, which will indirectly affect the service quality of the hotel.

The loss of staff may damage the business of the hotel.

The loss of hotel staff is the biggest economic loss and the most competitive loss. Because hotel employees, especially middle and senior managers, may take away the business secrets of the hotel after they quit to other hotels; The loss of hotel sales staff often means the loss of hotel customers. The job-hopping of these employees will bring huge losses to the hotel. Therefore, this kind of loss is not only human resources, but also reduces its own competitiveness. The domino effect of brain drain will make hotels more distracted.

4. Staff turnover will greatly affect the brand of the hotel.

The loss of some employees is likely to have a negative impact on the mood and work attitude of other employees. Under normal circumstances, in hotels, the flow of employees is often understood as dissatisfaction with the hotel's current situation, which will inevitably lead to unnecessary speculation and the floating of people's hearts; Outside the hotel, it will also have a certain negative impact on its own reputation. These will greatly affect the brand image of the hotel.