Wuchang restaurant

The so-called "five-routine law" refers to the environmental management mode of continuous organization, rectification, cleanliness, standardization and self-discipline initiated by He Guangming, the founding chairman of the Hong Kong Five-routine Law Association. The "Five Regular Laws" clearly stipulates every detail of catering management. "For example, raw, cooked, unused and used foods in our refrigerator are all piled up together, and it is easy to cross infection. According to the standard of the five-routine law, cooked meat, raw meat and vegetables in the refrigerator should be separated and opened in different colors to ensure food integrity. The five-routine method is equivalent to being a tutor in the kitchen. Every detail is standardized in the simplest way, even the water for making salads should be filtered several times, and different seafood should be preserved at different salinities and temperatures. " The "regular rectification" in the "Five Regular Laws" requires determining the inventory of daily necessities while ensuring safety and hygiene. The boss used to buy it when he remembered it. Without a plan, many things are overstocked until they are overdue. Now purchase according to the standard, and the unnecessary backlog will be discarded immediately. "This has saved hundreds of thousands of yuan in the past six months," said a hotel owner.

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Hangzhou and Shenzhen have tasted the sweetness.

"Come on, let's go and see our kitchen." In a restaurant in Hangzhou, Luo Jun, the director of catering, met familiar customers and liked to show them around the kitchen.

Tan Shuling, the chief consultant of Hong Kong Wuchang Lawyers Association, conducted a strict audit in the first batch of restaurants certified by Wuchang Lawyers Association, namely Guangdong-Zhejiang Association, Typhoon Shelter and Xiaoshan celebrities, and trained Banana Leaf Restaurant. Xihu Spring is also a member of the Five Regular Laws.

Although Hangzhou catering industry is developed, the management of catering enterprises is not advanced. Luxuriously decorated restaurants, the kitchen may be messy, especially taboo customers into the kitchen. "Now, we will let regular customers come to the restaurant kitchen. A clean kitchen can increase their trust in dining, "Luo Jun said. The "Five Regular Laws" clearly stipulates every detail of catering management. "For example, the raw, cooked, unused and used foods in our refrigerator are all jumbled together, and it is easy to cross infection. According to the standard of the Five Normal Law, cooked meat, raw meat and vegetables in the refrigerator should be separated according to different colors to ensure food safety. "

According to Zhu Baoqi, Deputy Secretary-General of Hangzhou Catering and Hotel Industry Association, dozens of famous restaurants, such as Ni Hong, Huazhong City, Louwailou, Xinsanmao and Xinkaiyuan, are participating in the "five-routine method" study, and the restaurant management in Hangzhou is expected to be improved.

The simple and effective "five-routine method" makes the details of the catering industry benefit. SARS has taught Shenzhen enterprises a profound lesson. Many enterprises have begun to realize the harm of poor management and introduced various advanced management standard systems. In the past month, a "five-routine law" widely circulated in Hong Kong has gradually spread in Shenzhen.

When I first heard the Five Laws, most people would associate it with economist Zhang Wuchang. In fact, this is a management standard system that originated in Japan and flourished in Hong Kong. It is called the management activity with the least investment and the simplest principle by enterprises.

It is understood that in Japan, the implementation of the Five Regular Laws has become a necessary activity for any manufacturing enterprise. Now, Hong Kong Judiciary, Hong Kong Telecom, VTech, Quan Zhi, Philips, Princess Margaret Hospital and other institutions have also introduced the Five Laws, saving hundreds of millions of dollars and greatly improving the working environment and service quality of these companies. In the past month, the Five Regular Laws have gradually spread from the Shenzhen branch of Hong Kong-funded companies. Tang Palace, Yinghai Fishing Port and other large-scale catering industries were first introduced and penetrated into all walks of life in Shenzhen.

Wuchang quality management method is simple, practical and effective, which is very suitable for small and medium-sized enterprises in the mainland.

"Five Excellent Management (SS)" is an easy-to-understand management system created by combining China culture and enterprise characteristics. "Five Excellent Management" implements systematic management and processes in a simple and clear way, which is the first step for enterprises to implement ISO management mode and finally realize TQM total quality management.

betray the pot to the roses

China's "Five Laws"

At present, although there are many different kinds of enterprise management systems in the world, they are not suitable for China entrepreneurs because they are too complicated and abstract. China people like concreteness, image and organization, so do business management. What entrepreneurs need is not hundreds of pages of goals and theories, but how to do it. The five-routine method is exactly what people are taught to do. It is a tool, not a goal. This tool is very simple, only 15 words, easy to understand, easy to remember and easy to do, and it is simply tailored for enterprise managers in China.

According to the management principle of "first in, first out" in the Five Normal Law, the catering industry can directly reduce costs, with the monthly cargo occupation reduced by 30%, the inventory items reduced by 40%, and the operating income increased rapidly by 20%.

Zhong Weiping, CEO of Daoxiang Catering Group, said that after the introduction of the five-routine method, the food purchase volume and inventory procedures were effectively controlled, greatly reducing waste, saving more than 300,000 yuan in purchasing expenses and 5 million yuan in water and electricity every month. A high-end restaurant owner told reporters that the original restaurant storage was opaque, and things were piled up at will after being bought, and they were bought again if they could not be found. After the introduction of the Five-Regular Law, more than 200 crystal discs with prices above 300 yuan were found, saving at least 60,000 yuan.

Five-routine method

The name of (5-S) means five Japanese characters. Its logic is to constantly keep the organization, rectification, neatness and standardization of the work site, eliminate and reduce waste, and improve work efficiency.

Besides emphasizing environmental management, the significance of the five-routine law lies in changing the essence of employees' thinking and behavior and improving service level. In Japan, the five-routine method is widely used. People think that this management rule not only improves the working environment, but also increases their job satisfaction.

Constant tissue

★ What is a regular organization?

In the modern working world, goods and information are flooding. In order to increase efficiency, we need to know which things should be thrown away, which should be kept and how to keep them properly so that we can find them easily in the future.

★ Hierarchical management and classification work

The key to a regular organization is to store items/documents according to the degree of use. The goal is that you can take them out or put them back in 30 seconds.

Judge the importance and frequency of use of items.

Reduce the backlog of redundant items

Reduce tables, ledgers and unnecessary confusion.

Put things in the right place (such as the skill of organizing kitchen items)

Make sure you have the necessary things at hand, and keep the unnecessary things away.

Count the things you need and throw away the rest you don't need.

Regular rectification

★ What is regular rectification?

The purpose of regular rectification is to design a system that everyone can understand, so that people can get what they need as soon as possible and store it in the shortest time after use. Simply put: put things where they belong.

★ Store items.

Everything has a unified name.

Parts and things have a good storage place.

Mark the storage place on the article.

The name of the item is also displayed in the storage location.

A simple table should be made for the classified storage of articles, so that the ideas can be clear when looking for articles, and there are vouchers for reference when purchasing and counting. This form can be used as a unified standard for the management of various items.

Safe storage: put heavy objects on the bottom floor.

Storage height: knee to shoulder is the most convenient.

Determine the minimum inventory of items and order them in advance.

If someone borrows something, indicate who is using it and the date of return (there should be a special record).

★ Rectification notice and publicity version

Notices and posters should give people a sense of order.

Specify the posting place, and don't post it everywhere.

Each bulletin board has clear labels, such as external, activity, emergency, etc.

Update the poster regularly.

Remove the tape label.

All notices are aligned from the top and posted in an orderly manner.

(poster of specified size)

Hang up the poster so as not to be blown away by the wind.

Pay attention to the height of the poster.

Always keep clean.

★ What is regular cleaning?

Regular cleaning is done by all members of the whole organization, from the director-general to the cleaners. It is ideal to delimit the area where everyone is responsible for cleaning and do their own duty. The most important thing is: at the same time of cleaning work, you should also clean your mind and make it feel fresh and clean.

★ Always clean motto

Will not get things dirty.

Don't throw things around.

Clean things up at once.

Re-attach the dropped label.

Keep the habit of regularly checking the sanitation in your area.

Regular health check-ups to correct minor problems.

Clean up most unnoticed places.

Constant norm

★ What is a constant norm?

Through demonstration management, we repeatedly adhere to the behavior of regular organization, regular rectification and regular cleaning.

★ Strengthen the visual management of articles.

Sealed space never attracts attention, and credit is often in a mess.

Try to use a transparent cover so that people can see the contents of the memory.

Use color symbols in filing cabinets.

Attach a clear office or department logo.

For places where garbage is stored, other items should not be stored to prevent blockage, and the trash can must be covered.

★ Attach the appropriate label.

Use labels: indicate the characteristics of each tool or item. These labels may include:

Identification tag: indicates the name of the article or tool.

Responsibility label: indicates the person in charge of a certain job.

Safety label: to remind people to pay special attention to certain safety issues.

Inspection label: the inspection date of the previous year is attached.

Location label: indicates the location and direction of goods storage.

Employee name tag: For the sake of work and hygiene, employees should wear relevant name tags.

self-discipline

★ What is self-discipline?

Self-discipline refers to creating a workplace and atmosphere with good habits, teaching everyone how to do things and letting them put them into practice. When everyone abandons bad habits and develops good habits, observing discipline becomes the basic tool to make the work go smoothly.

★ Cultivate good and disciplined work habits.

Everyone has formed the habit of following the operating rules.

Organize to formulate some form of discipline, such as procedure documents and work instructions (such as standard operating procedures (SOP)).

Practice cleaning up things and rubbish.

Write and abide by the manual of the five-routine law

Check the working environment according to the principle of seeing is believing.

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The "five-routine method" that suits you

Five minutes before work, five minutes routine

Organization: throw away unnecessary things and put them back in the warehouse.

Rectification: Put all used documents, tools, instruments and personal belongings in proper places.

Cleaning: Wipe your used tools, articles, instruments and countertops, and clean the floor.

Safety: Develop the habit of safety inspection before going to work every day.

Specification: fix the labels that may fall off, check whether the whole meets the specification, and correct the nonconformities in time.

Self-discipline: What to do today: check whether the work on duty is completed, check the condition and cleanliness of clothes, and prepare for tomorrow's work.

The actual effect of the five-index method

▲ Provide a clean, safe and organized working environment;

▲ Improve work efficiency;

▲ improve the quality of employees;

▲ Ensure quality;

▲ Create a good corporate image.

Five conventional codes of law

Work is often organized: it is often rectified every day; The environment is often clean; Things are often standardized; Everyone is often self-disciplined

Steps to implement the five-routine law

Organization: Set up a 5S implementation team and make an activity plan.

Rules: Organize the formulation of 5S specifications and audit standards.

Training: publicize 5S basic knowledge and various 5S specifications.

Implementation: Fully implement all 5S specifications and self-audit.

Supervision: organize inspection and mutual evaluation.

Assessment: Conduct regular assessment on the work of the Five Regular Methods, and link the score with the salary.