A test of hotel management, urgent! ! !

First of all, Xiaoke observes the words and senses the needs of the guests, indicating that carefulness and observation are necessary for hotel management

Second, it is necessary to understand clearly the problems faced by the customers, and don't make mistakes

Third, it is necessary to report the relevant situation to the manager in time, and then contact the relevant departments, which requires tacit understanding and cooperation.

finally, solving the guests' problems in a short time will greatly enhance their goodwill towards the hotel.