Corporate Etiquette Culture in Hotel Corporate Culture

Etiquette culture embodies the degree of enterprise civilization and a quality of life. It is not only a code of conduct, but also a character, and the role of etiquette culture in enterprises can not be ignored. Etiquette culture is an aesthetic cultural propaganda and appeal produced by symbolic behavior, which embodies an important aspect of enterprise spirit, enterprise image, management level and future competitiveness.

As a foreign-related high-star hotel, the hotel always puts the education and application of employee etiquette norms into the quality management category. The hotel has specially compiled the Staff Service Manual, which specifies in detail the service norms, behaviors, language arts and service skills with Jinjiang characteristics. When new employees enter the hotel, they must receive pre-job training in service skills and etiquette norms. Front-line staff should not only be familiar with the etiquette norms of traditional hotels in China, but also master the etiquette and religious customs of major countries or regions. Only after passing the exam can they take up their posts.

In the long-term reception service, hotel staff can not only skillfully use service etiquette to serve a large number of individual businessmen, but also make the heads of state who stay in the hotel feel high-standard personalized service. At the same time, the hotel also provides thoughtful etiquette services for large-scale activities, and has received many large-scale conferences and activities such as the National Tourism Fair, west forum, Sino-French Economic and Trade Forum, and "9+2", and won awards from relevant departments.

Management etiquette makes employees have standardized requirements for pursuing details and beauty in management links such as jobs, management processes, interpersonal behaviors and file formats. It not only improves the efficiency of hotel management and interpersonal relationship with clear job responsibilities, but also shows non-institutional ethics, thus creating a good working environment within the enterprise.

The hotel also exports service etiquette and culture with hotel characteristics.