Personal work summary in the hotel is very simple.

Summing up can help us find the rules in our study and work. Let's take some time to write a summary. How should I write a summary? The following is a simple summary of my personal work in the hotel for your reference only. Welcome to read this article.

Personal work summary in the hotel is very simple (1). In a blink of an eye, a year has passed in the enthusiastic work of the employees. As a supervisor, I have worked for a year and accumulated a lot of experience. In the past year, I have encountered both good things and mistakes. Faced with so much, I have more experience. Can constantly update and improve the management, so that the hotel continues to rise on the basis! Keep the hotel moving forward.

As a supervisor, I manage many employees of xx Hotel. Employees are the foundation of the hotel and one of the core of the hotel. As a supervisor, I must do my job well, manage my employees well and improve them constantly! In this way, the service of the hotel can be continuously improved! To this end, I will summarize my work this year as follows:

I. Personal situation

During this year, I not only finished my basic work, but also studied service management with other hotels. Facing the shortage of our hotel service, I actively try to find ways to improve it, and I try my best to maintain the quality service of the hotel.

I am very strict with my staff, but I am more strict with the foreman and myself! As a manager, you must do your own management well before you can manage your employees well. This is what I always insist on.

In a year's time, apart from work, I have been constantly learning and improving, so that I have more reserves in theory and more ways to deal with management work. At work, I often personally go to various positions to inspect and patrol, and point out the shortcomings on the spot! But for the excellent places, I will praise them at the morning meeting the next day.

Second, the work situation

In this year's work, the employees are very active. Every morning meeting, I will analyze the work of employees according to the information I collected. I will actively praise outstanding employees, and also actively apply for employee incentive policies, which will improve the welfare of outstanding employees. Coupled with daily mobilization, the enthusiasm of employees is getting higher every day!

However, we are a hotel, and it is one thing for employees to be responsible, and the quality of service is another matter. In X this year, I applied for the training of a service person. Especially for receptionists such as the front desk, we have made strict requirements, improved the personal ability of employees and improved the service level of the hotel.

Third, shortcomings

This year, the biggest problem should be training. Due to the different learning abilities of hotel staff, the service situation is occasionally uneven. In this regard, I have strengthened management and raised the required benchmark. However, it is inevitable to continuously improve the level of hotel staff afterwards, and I must find ways to avoid such a situation.

Fourth, summary.

The year's work is over, but my work is not over yet. In the future work, I will constantly improve myself, regardless of the improvement of management, to improve the level of xx hotel!

The summary of personal work in the hotel is very short. (2) Time flies, and the year is coming to an end. Looking back on this year's hotel management work, the hotel can achieve such good results in this year, which can not be separated from everyone's joint efforts. Now I will make a summary of this year's work.

First, improve the service level.

In the past year, the service level of the hotel has been improved. In the first half of the year, I conducted a service etiquette training for hotel staff. At the same time, after the training, I also checked to ensure the effectiveness of the training, so that employees can form the etiquette habit of service. In this way, even without supervision, employees will consciously do a good job in etiquette in the future. In this year, in addition to training and supervision, improving service level is also my main job. I often tell employees some etiquette knowledge and the necessity of etiquette, so that they can understand that working in a hotel, the service of the hotel is very important, and we should leave a good impression on the guests, so that our hotel stay will be better.

Second, improve sales skills.

The hotel serves the guests. At the same time, if the hotel wants to do well, it must also sell the room. For everyone who comes to our hotel for consultation, we hope to keep them and let them stay in our hotel. Only by increasing the occupancy rate can our hotel operate better. In order to improve the occupancy rate, I also trained our sales and front desk staff in sales skills, so that they can know more sales skills and understand the psychology of guests, which can better retain guests. This year, compared with last year, the performance of our hotel has improved and sales have been better.

Third, improve the sanitary environment.

Retaining guests requires not only sales skills, but also a good sanitary environment in our hotel to make guests feel satisfied and comfortable. So in this year's management, I also focused on the sanitary environment of our hotel. Whether it is the sanitary environment of the guest room or the environment between the corridors, it should be done well to make the guests feel satisfied and comfortable. In the process of management, I will also find old employees to share some experiences.

I have done a good job in management this year, but there are still some things I haven't done well, such as the management of employees is sometimes too strict and the communication with employees needs to be strengthened. We need to know more about their ideas, not just to do things for the ultimate goal, but to be more humane. At the same time, my management knowledge is still lacking, and I am not doing so well. In the future work, I also need to strengthen my study, make my management better, improve the performance of our hotel and manage the hotel well.

The personal work summary of the hotel is very brief (3) Time flies, and a new year is ushered in unconsciously. In the next 20xx years, with the care and help of hotel leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20xx years.

First of all, reception at the front desk.

Xx, xx, XX, engaged in hotel reception. The receptionist was the first person to show the image of the hotel. At work, I work in strict accordance with the requirements of the hotel, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has received about xx users.

Second, the reception of the meeting

1, foreign conference reception.

Participated in the reception of xx provincial financial meeting, operation and maintenance department work meeting, human monitoring training meeting and business analysis meeting held by xx branch and xx branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience.

2. Internal meeting management.

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * has arranged more than xx internal meetings.

3. Video conference management.

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the requirements of the hotel, the reimbursement documents will be collected on Monday, signed by the leaders on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xx reimbursement forms have been entered. Enter more than xx contracts.

Fourth, comprehensive affairs work.

20xx xx month, transferred to the office, responsible for public security inquiries, foreign documents signing, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of xx, * * * had received inquiries from the public security about xx times, and had been enthusiastic and handled in strict accordance with the company's regulations. Send and receive about xx foreign documents, so as to upload and distribute them in time without delay. Submit xx pieces of information and edit xx issues.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in xx honesty speech.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20xx work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

The year 20xx is coming, and it is full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the development and growth of the hotel.

Summary of Hotel Personal Work (IV) After the work of the hotel foreman has come to an end, I can't help but look back on my past performance. Since I took up this job, I have been able to do my duty in my post. After all, I have been able to hold this position thanks to the support of my leaders, and the importance of my duties makes me dare not slack off in the completion of my work. It is because of this responsible attitude that I have made great progress in my work. Now let me briefly summarize my performance in the work of hotel foreman.

Pay attention to the implementation of management work and let customers feel good service. As a hotel foreman, it is natural to carry out good management in the usual work, that is, to supervise the staff in the lobby area to do their jobs well, not only to reflect the service level of the hotel staff, but also to make customers satisfied with the hotel service in the reception work. It is my principle to do this job well with strict standards. I have also improved the management system and asked hotel employees to do this. Of course, I will try my best to be in the front line of work, because I will make myself have this ability before asking employees, so I can get the active cooperation of the following employees in management, and the completion of service reception has correspondingly improved the reputation of the hotel.

Organize hotel staff training regularly to improve their comprehensive quality. If you want to do a good job as a foreman, it is natural to build an excellent team and ensure that every team member has a high ability to better complete the work of the hotel. Therefore, I can keep in mind the instructions of the leaders and train hotel employees, mainly to improve their service level and make them more responsible for their work, and both polite language and body movements should meet the requirements. After all, the hotel industry is highly competitive. Naturally, it is necessary to establish our own advantages and make unremitting efforts to improve the service level in order to achieve the desired results.

Analyze the turnover of each stage of the hotel, and have higher requirements for your own work. The hotel failed to achieve the expected goal, which naturally means that the performance in the work is not ideal, and it also means that there is a need for higher requirements for the foreman's work, so I will conscientiously complete the tasks arranged by the leaders on the basis of doing my job well, and I will actively participate in any work that is conducive to the development of the hotel. I not only exercise myself, but also live up to my heart through the completion of my work, and it will give me a sense of accomplishment whenever my work is completed. This practice of overcoming difficulties and completing tasks has also greatly improved my working ability.

In the future, I will continue to do a good job as a hotel foreman and strive to gain the appreciation of the leaders. I will also manage the staff and establish a good image for the development of the hotel. I hope this rigorous style can help the foreman finish the work.

The summary of the personal work of the hotel model essay is very brief. (5) I have learned a lot of knowledge that is not available in books since I graduated from school and worked in xx Hotel, from being a room attendant to a front desk attendant, until I was promoted to assistant manager in the lobby. The following is a summary of my work in xx years:

As the window of the hotel, the front desk is the first impression the hotel gives the guests. First of all, we should keep our image, smile and be full of energy, and greet our guests with our most beautiful side, so that every guest can feel our sincerity and enthusiasm when entering the hotel.

Secondly, pay attention to the preferences of guests. When guests enter the hotel, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to say their names and positions accurately, so that guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests so that they can feel unexpected surprises every time they stay in the hotel.

Third, provide personalized services. When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If we are foreign guests, we can explain the local customs to them, take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, ask the guests if they are tired, and go through the formalities quickly. When guests check out, they need to wait for a few minutes for room inspection. At this time, don't let the guests stand, ask them to sit down and wait, and ask them how they are staying or what they think of the hotel, so as not to make them feel. Further communication can make guests feel warmer and eliminate all kinds of unpleasantness encountered by guests in the hotel.

Finally, and most importantly, smile service. In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and keep nodding your head during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I'm glad that I can be a receptionist. I'm proud of my work. I sincerely love my post. In the future work, I will make a good personal work plan and strive to create my own glory here!