What are the main responsibilities of the hotel minister?

The main responsibilities of the hotel minister are as follows:

1, under the leadership of the general manager, fully responsible for the management of the hotel housekeeping department and the daily normal operation of the housekeeping department;

2. According to the hotel budget, the hotel market environment, the historical data of the department and the actual situation, prepare the annual budget of the department (mainly including linen, uniforms and cleaning equipment), and organize the implementation after being approved by the general manager;

3, formulate and update the housekeeping management system, operating procedures, job responsibilities, check the implementation and enforcement of rules and regulations;

4. Strictly control the operating cost, organize quarterly inventory of linen and uniforms, timely replenish according to the hotel's inventory standards, control the consumption of room supplies and cleaning and washing supplies, check the usage, avoid waste and ensure the completion of the budget;

5, often patrol subordinate departments, check the progress of work, spot check the quality of service, find problems and correct deviations in time to ensure the smooth progress of daily work;

6. Responsible for checking the equipment and facilities in the area, checking the quality of the rooms ready to receive VIPs on the same day, ensuring that the rooms are in the best condition and actively adapt to the needs of market competition;

7. Be responsible for sending away VIPs, visiting sick guests in person, staying for a long time, and striving for repeat customers;

8. Visit the hotel guests regularly to understand their needs, listen to their opinions with an open mind, accept their complaints, handle and solve difficult problems that subordinates can't solve in time and report to the general manager, so as to provide personalized services;

9, responsible for the control of guest supplies, establish guest room equipment files, and work closely with the engineering department to keep the best guest room state;

10, accurately collect business information, conduct in-depth analysis, and make scientific decisions on various major issues in time;

1 1, do a good job in departmental service quality inspection, follow up the weak links found in service quality inspection, and improve the overall service quality level of the hotel;

12. Effectively control the consumption of manpower, material resources and financial resources, and maintain the service characteristics and quality of the hotel;

13, responsible for the horizontal contact with the managers of finance, engineering, catering and other departments to ensure the consistency of hotel services;

14. Make a training plan, guide and check the training of employees in all departments, and be personally responsible for the training, assessment, supervision, post evaluation and use of directly affiliated employees, so as to effectively mobilize the enthusiasm of employees.