Traditional Culture Encyclopedia - Hotel accommodation - What do the clients probably do?

What do the clients probably do?

1. The client belongs to the service personnel who provide consultation, and belongs to the service industry staff.

2. The specific work of some clients is as follows:

1. Hotel clients: Mr. and Ms. Etiquette who greet guests at the hotel gate.

2. Hospital clients: When patients come to the hospital, they need to know the level of doctors they want to treat, the safety and effect of the operation, the fees and other aspects. These jobs are explained to patients by employers. Most of the clients are nurses with work experience and certain medical knowledge.

3. Internet clients: people who specialize in buying and selling intangible goods such as materials and information, and rely on the trading platform of Internet clients to earn income.

What abilities should a investor possess?

Psychological quality requirements:

1. Resilience to "be calm"

2. Tolerance to setbacks

3. Self-control and adjustment of emotions

4. Support ability to pay full load of emotions

5. Aggressive, A good attitude of never giving up

Character quality requirements: 1. Patience and tolerance are a virtue of excellent customer service personnel

2. Don't make promises easily, and do what you say

3. Be brave in taking responsibility

4. Have the heart of fraternity. Treat everyone sincerely

5. Modesty is one of the elements of customer service

6. Strong sense of collective honor

Skills and qualities: 1. Good language skills

2. Rich industry knowledge and experience

3. Skilled professional skills

4. Elegant body language skills

5. Thinking. Have insight into customers' psychological activities

6. Have good interpersonal communication skills

7. Have professional customer service telephone answering skills

8. Good listening ability

Comprehensive quality requirements: 1. The service concept of "customer first"

2. The ability to handle work independently

3. The ability to analyze and solve various problems