Pay attention to details in business visit etiquette

Visiting is a regular job, and how to make it more appropriate and effective must be considered. The following are some details of business visit etiquette I collected, hoping to help you.

Pay attention to the details of business visit etiquette

Make an agreement with the other party before visiting, so as not to fan the flames or disturb the host's plan. When visiting, keep the appointment on time, and the length of time should be determined according to the purpose of the visit and the wishes of the host, usually shorter than longer.

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If the receptionist can't receive it immediately for some reason, she can wait quietly in the reception room, conference room or front desk under the arrangement of the receptionist. What if the receptionist didn't say? Please feel free to visit? Wait, and look around casually, even craning his neck to look into the room curiously? Espionage. , are very rude.

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People who have smoking habits should pay attention to whether there is a warning of no smoking around. Even if you don't mind, ask the staff if they mind smoking. If the waiting time is too long, you can explain it to the relevant personnel and set another time to avoid being impatient.

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Even if you don't agree with the receptionist, don't argue endlessly. Give due thanks to the receptionist for her help. Pay attention to the expression of the receptionist, enough is enough. When the receiver is impatient or embarrassed, change the topic or tone; When the receptionist signals the end of the meeting, she should get up and leave at once.

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When you arrive at the interviewee's place, you must knock on the door gently with your hand, sit down after entering the room and wait for the host's arrangement. When later guests arrive, the first guest can stand up and wait for introduction or nod.

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When visiting, be polite and pay attention to the details of general communication. When you leave, say goodbye to the host and other guests one by one. Goodbye? 、? Thank you? ; Should the host say when sending it? Please go back? 、? Stay? 、? Goodbye? .

Visit 1 for important business details. It is just right for two people to go.

During the business trip, the number of people should be controlled. It is not appropriate to go alone, and it is easy for the other party to think that your strength is too small or not enough; If more than three people go, it is not appropriate, and it is not a door-to-door smash. Too many people will give people a sense of pressure. Generally speaking, it is best to control the number of people who come to the door to two, or to correspond to the number of people who appear on the other side. In addition, there must be a division of labor: some people are responsible for the main talk, others are responsible for the deputy talk, and everyone is forbidden to talk to the other boss.

2. Don't underestimate the front desk

One job of the front desk staff is to park the car for the boss, and all those who are suspected of selling are pushed away. As the saying goes, the boss is easy to see, but the kid is difficult? Many people who call home are vague, and they are directly recognized as salesmen by the receptionist, and they are dismissed on the grounds that the boss is not at home. Be sure to briefly explain your purpose to the front desk staff, let them confirm with the boss or directly lead them into the boss's office. When talking with the front desk staff, be polite and simple in language. The failure rate is as high as 100%. I want to talk to your boss. Who knows if you're here to collect debts or something?

The front desk is often the gossip center of a company. If there is something wrong with your dress, words and deeds, it will soon become a joke, spread in the company and spread to the boss. If the receptionist asks the boss to wait, please pay attention to your behavior. Some companies installed cameras in the front desk. If you start picking your nose at this time, the boss may see it directly in the office? God, do I really have to shake hands with this man?

Step 3 go to the bathroom first

If there is no front desk, don't go to the boss's office by yourself. Be sure to catch a passing company employee and ask. Asking the boss where the office is is a secondary purpose. The key is to observe the mental outlook of his employees and get a general understanding of their professional quality through their language ability. There is a very useful skill: after entering the company, go to the toilet first. The first advantage is that traveling light helps to stabilize the mood; The second advantage is that the internal management level of the company can be roughly understood through the sanitary condition of the bathroom; The third advantage is that in the process of finding the toilet, you can probably see the whole picture of the company and get a glimpse of the internal environment and the faces of employees.

4. Learn to read palms

When the two sides meet, the first action is to shake hands. If you can read palms, you can read a lot of information from them. First of all, from the etiquette point of view, after the other boss reaches out, the visitor will reach out immediately, not first. At this time, we should quickly observe the outstretched hand of the other party and see two points: whether the fingers are together or apart; Second, see if the palm is open or bent towards the palm. If your fingers are apart and your palms are open, it means that you are in a happy mood and have certain interest and expectation for this meeting and your visit. On the other hand, if your fingers are close together and bent in the direction of your palm, it means that the boss is in a bad mood or not interested in this meeting. He may have met you just to cope.

5. Don't change seats

The boss asks you to sit in a certain position, but he is particular about it. Where you sit has different meanings. If you are allowed to sit across the boss's desk (there are usually one or two staff chairs here), the boss will sit in the boss's chair by himself, separated from you by a boss's desk, which shows that the boss is looking at you with a condescending attitude. If we all sit on the sofa together, that means another thing. Sofa is equal, and it is also a courtesy and sincerity expressed by the boss. What needs to be reminded here is that no matter where the boss asks you to sit, you can only sit there from beginning to end and never change seats.

6. Take out only one business card

When taking out a business card, the standard action is to take out a pair of hands from your pocket and hand them over. Don't take a business card holder, but take one from a thick pile of business cards, which will make the other party think that you have prepared a lot of business cards and intend to distribute them to everyone?

When you get a business card, you must read it on the spot, read the name on it softly, and then put it away quickly. It is taboo to throw it directly on the table or accidentally pick up the boss's business card to play. More importantly, if you leave your boss's business card on the table, the chance of forgetting to take it with you when you leave is as high as 80%.

7. Speak according to time

Before formal negotiation, it's best to ask the other party's next schedule first, so as to know how much time we can communicate. According to the schedule, you can adjust your conversation. If time is short, a lot of prepared nonsense is unnecessary.

8. It's better to be strict than joking

Some people like to be familiar with business, joking when they meet for the first time, trying to enliven the atmosphere and eliminate everyone's strangeness. In fact, if you don't know each other to a certain extent, you can't know what temper and personality the opposite person is, or the mood at that time is not easy to ponder. It is very inappropriate to joke casually in business activities. A serious attitude will never get you into trouble, but an inappropriate joke may make you lose everything. Of course, it is also important to quickly judge the boss's mood after meeting, which can help you decide what kind of communication form to take next.

9. Be careful of the entourage

Some bosses will bring an escort at the reception, and this escort will naturally have an unusual position in the company. From the perspective of negotiation, the escort is a third party and often fails, so we must be cautious. In on-site communication, at least one-third of the time should be spent communicating with the accompanying personnel. If the escort takes the initiative to grab words or ask some difficult questions, it means that the escort is already very unhappy. One thing to note is that if the escort is a woman, don't judge her without judgment, and directly position her as the proprietress in the address, unless the boss makes it clear to you.

10. Watch out for people who rush in.

Generally speaking, in a company, those who have the right to rush into the boss's office directly without knocking at the door are either relatives of the boss, shareholders or senior cadres. This kind of person often goes directly to the boss to say something after entering the door. At this time, the business personnel of the manufacturer should take the initiative to stand up, take out a business card, and wait for silence. In most cases, the dealer boss will take the initiative to introduce you to someone who didn't knock at the door when he sees you standing up and taking out your business card. At this time, you will pass your business card to each other and take this opportunity to get to know each other? This kind of person who rushes in without knocking at the door can often be the key to your success or failure.

1 1. Don't whisper.

Don't whisper in front of each other when visiting. This kind of behavior can easily make the boss uncomfortable and suspicious. I always feel that these people are discussing something shady in private, and they are even suspected of digging a hole.

12. The fighting will end in half an hour.

No matter how speculative and interested the two sides are, unless the other side invites you to stay for dinner, the talks must end in half an hour. Of course, this is based on efficient and concise negotiation content. If you can't make it clear in half an hour, then the extra time will be wasted.

13. Kill a comeback

Get up and leave. When the person in charge of the other party walks you to the door, you must ask another question: I'm going to go now. Do you have any questions you want to know? At this time, he often hesitates a little and then asks a question. Half an hour before the exchange, everyone may be very polite and they are all hitting Tai Ji Chuan. When they definitely want to leave, they will give each other one last chance to ask questions. If you have sincere business partners, you will not miss this opportunity. Therefore, this issue is very valuable, and it can even be said that it is the issue they are most concerned about at present. At this point, your visit is very beneficial.

The seven points for attention in visiting etiquette are to agree on the time, place, number and theme of the visit in advance. Choose a convenient time for the other party at the appointed time, which can fully show your respect and leave a good impression on the other party before meeting.

It is even more important to specify a place. For example, the other party asks you to meet at a hotel at 8 pm. As a result, you didn't confirm the location information with each other carefully, and went in a sportswear. How do you know that the evening is a high-standard reception? No matter what you say, the waiter won't let you do it. Informal person? How embarrassing is it to go in? Setting the location sometimes includes setting the form. Now we pay attention to fitness, and our visit can also be arranged on the golf course according to the situation. Since you are on a golf course, you can't have a sunshade when drinking coffee. You need to prepare your bags and uniforms in advance. You see, it is very important to agree on the place (including the form) in advance!

We still need to agree on the number of people. Sometimes when we talk about business, we are afraid of many people present, so if we respect each other enough, we'd better tell each other how many people you have when making an appointment. Generally speaking, the office

At most 1 or 2 people come to visit, but there are always exceptions, so this is worth reminding.

The same is true of the agreed theme. Many times we made an appointment to visit, but the other party didn't remember it at all? Who are you? , for further? Friendly? At the same time, remind the other party to improve the efficiency and success rate of the visit, and point out the theme when making an appointment to visit.

The second is to prepare information and business cards in advance. Before entering the other party's office, you should do the following self-checks: first, confirm again whether you have missed any information that may be involved in the conversation; Then confirm whether the order of data placement is convenient during the presentation; The first step after meeting is to exchange business cards with each other, so you need to confirm whether the business cards are ready again. If something goes wrong in this link, it is easy for the other party to doubt your working ability and efficiency. So be sure to prepare information and business cards in advance, so it will look cool when you visit.

The third is to pay attention to the decoration of appearance and image. If it is best to wear formal clothes, then pay a little attention to the overall collocation (ladies' bags, shoes, jewelry, men's ties, leather shoes, etc. ) will have a positive effect on your visit behavior.

The fourth is to observe the concept of time. Being late is one of the most taboo things If the appointed time is 09: 00, you'd better arrive at the appointed place at 08: 50. You arrive early 10 minutes, which is the time for you to take the elevator or take the stairs and get dressed, so you'd better arrive a few minutes early on time. In addition, before actually entering the other party's office (or other small space), it is best to inform in advance again to avoid other misunderstandings.

Fifth, we should pay attention to art during the visit. Facing the closed office, the office door is closed. Knock on the door before entering, with moderate intensity, and knock three times every once in a while in order to wait for an answer. If no one answers, you can try harder and knock three times. Please come in later. Here is a voice-over: When closing the door, whether you are a man or a woman, it is best not to turn your back to close the door, but to close the door gently with your backhand, which is polite and elegant (as shown below).

After entering the door, greet each other (and others present) first. If the other party is a leader or elder, you can't sit unless the other party gives up your seat; Do you want to talk after the other party gives up his seat? Thank you? , and then sit down in a polite posture. The other hand handed Yancha his hands and thanked him. The visiting object is a leader or a lady. It is best not to smoke. Here is a little extension, that is, if you go to someone else's house as a guest. Occasionally, I will meet someone's home visit, so besides paying attention to the etiquette details, I also need to know: 1. Door-to-door visits need to be in accordance with each other's requirements. For example, if the other party asks you to take off your coat, you have to take it off; If the other person asks you to change your shoes, you have to change your shoes. You must pay attention to your shoes and socks at this time? Make sure that your feet don't smell before you visit. Your socks are not brand new, but at least they can't be broken. 2. The bag you bring needs to be placed in the location designated by the owner, and it can't be misplaced. Follow the route specified by the host and don't enter the study without asking!

Sixth, pay attention to visiting time. Generally speaking, it is appropriate to visit 15 to 30 minutes; The limit is 60 minutes. Of course, in some cases, the two sides have already agreed when they make an appointment to visit. If your visit time is 30 minutes or 40 minutes, then you should pay attention to controlling the time at this time, and the longest time should not exceed 40 minutes.

The seventh is the matters needing attention at the end of the visit. After the visit, say goodbye politely; Accordingly, if there are other people present, we should also say goodbye together, and we should not neglect them. In addition, sometimes when you go back to the company or visit relatives in other places and return to your hometown, you can report peace to each other, and it is a gentleman's behavior to reciprocate.