Traditional Culture Encyclopedia - Hotel accommodation - Briefly describe how hotel service staff accurately perceive guests?
Briefly describe how hotel service staff accurately perceive guests?
Step 1: Express welcome
Welcome customers in a timely and courteous manner, receive customers attentively and consistently, and communicate with customers at an appropriate pace
Step 2: Understand the guests Need
Ask questions to determine the customer's needs. Listen carefully, provide appropriate information, and briefly summarize to ensure the customer's needs are clear
Step 3: Meet or exceed their needs
General situations must be handled in a timely manner. In special situations, actions must be obtained with the customer's opinions and consent, and seize the opportunity to provide customers with excellent services
Step 4: Make sure the customer is satisfied
Ask questions to guests to make sure they are satisfied, agree to follow up if necessary. Express gratitude to guests
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