Briefly describe how hotel service staff accurately perceive guests?

Step 1: Express welcome

Welcome customers in a timely and courteous manner, receive customers attentively and consistently, and communicate with customers at an appropriate pace

Step 2: Understand the guests Need

Ask questions to determine the customer's needs. Listen carefully, provide appropriate information, and briefly summarize to ensure the customer's needs are clear

Step 3: Meet or exceed their needs

General situations must be handled in a timely manner. In special situations, actions must be obtained with the customer's opinions and consent, and seize the opportunity to provide customers with excellent services

Step 4: Make sure the customer is satisfied

Ask questions to guests to make sure they are satisfied, agree to follow up if necessary. Express gratitude to guests