There are six templates for the case of hotel guests complaining about apology letters.

Case template of hotel guest's complaint letter of apology 1 Dear Mr. and Ms. * *

Thank you very much for dining in our hotel on xx this month. We apologize for the inconvenience caused by our work. We will carefully examine your request and hold a meeting to study it. We will give you a satisfactory answer as soon as possible, and hope you can cooperate with us and understand us. I want to express my sincerest apologies again.

So-and-so (the real signature is hidden here)

Time:

Hotel guest complaint letter of apology case template 2 Hello, Mr. (Ms.) XX:

I am the manager (or other position) of XX Hotel. First of all, I want to thank you for staying in our hotel and trusting our staff. When I left, I couldn't issue the invoice in time because of the temporary power failure of the hotel. Please send me the invoice you requested and apologize again! If you have any questions, please contact us again. Welcome to visit again next time, and I will serve you wholeheartedly. I wish Tangqi all the best!

Apologizer: XXX

Time: xx month, XXxx year

Apologize letter case template for hotel guests' complaints 3 Dear guests:

First of all, please allow me to express my sincere apologies for the inconvenience caused by insufficient hot water supply and not receiving the wake-up call.

I can assure you that this is not the normal standard of our management. We will make every effort to ensure that you will not have such inconvenience in the future.

Please accept this small gift as our most sincere apology.

I wish you a pleasant stay here!

Apologizer: XXX

Time: xx month, XXxx year

Hotel guests complain about the incident letter of apology case template 4 Dear Sanya citizens and tourists:

Happy new year!

On February 2 this year, on New Year's Eve, the beautiful Binhai New Area in the fifth phase of the Blue Ocean Garden in our city was cut off due to line failure. In the case that the property right unit could not repair the fault, Sanya Power Supply Bureau of Hainan Power Grid Company rushed to the scene in time and actively took emergency measures to repair the faulty line. However, due to the failure of our bureau to find out the reasons for the special line in time and the imperfect emergency measures, the power outage lasted for nearly 8 hours, which brought great inconvenience to the production and life of citizens and tourists. Here, we apologize

We will deeply reflect on this power outage accident, find out the reasons, sum up the lessons, seriously rectify it, further improve the overall situation consciousness, responsibility consciousness and service consciousness, constantly improve the urban and rural power grid construction and infrastructure construction, improve the emergency measures for power supply, strengthen the emergency management of power supply, and effectively improve the service level to ensure the safe use of electricity by the general public and tourists.

Apologizer: XXX

Time: XXXXXX year XX month

An apology letter from hotel guest complaint case template 5 Dear Miss Guo,

Hello!

I was surprised to learn about your unpleasant experience in our hotel, which was very shocking. I have had an in-depth discussion with our manager and am paying attention to and investigating this matter.

As an international brand hotel, we attach great importance to local tourists and understand the customer-oriented brand concept. It was your's comments that made us see the omission of service quality. Thank you again for your comments. We will also improve and strengthen the corresponding business processes in future management training.

Here, please accept my sincere apology and take this opportunity to sincerely invite you and your family and friends to our hotel for dinner or party, giving us an opportunity to fully demonstrate the consistent service standard of Grand Hyatt Shanghai. My office line is 02 1-XXXXXX (phone number is hidden here). Welcome your criticism and correction, and sincerely look forward to your coming again. At the same time, I wish you and your family good health and all the best.

I am here to convey

Salute!

xxx

Xxx hotel

Hotel guest complaint case template 6 letter of apology Dear customer:

Welcome to XX Hotel. Your arrival makes all the staff feel honored!

You have always been a VIP of the hotel, and strive to do your best for your reception and service. I hope every time you check in, I will leave you a good memory.

We are very sorry that we forgot to give you breakfast coupons this time.

It is the negligence of hotel service to bring such great inconvenience to distinguished guests like you. Thank you for your criticism and correction, so that we can improve and continue to provide you with more perfect services.

XX Hotel is a well-known five-star hotel in the province, and won the "Golden Star Award", the highest award in China hotel industry. Chain stores all over the country let you be accompanied everywhere.

It is our pleasure to provide services for such a distinguished guest as you, and your comfort is our greatest work goal!

The hotel has strengthened the staff's awareness of VIPs. When you dine in a western restaurant in the future, as long as you give your name, the waiter will take you to the reserved seat for dinner.

If you have any service requirements, please feel free to contact the assistant manager in the lobby. We are always waiting for your order!

I am here to convey

Salute!

xx

20xx year x month x day