Traditional Culture Encyclopedia - Hotel accommodation - What should the hotel do if the guest slips in the hotel?

What should the hotel do if the guest slips in the hotel?

The first is to appease the guests.

The second is to ask about the injury and assist the guests to seek medical treatment.

Then there is the attribution of responsibility. If there is a reminder of anti-skid or anti-skid measures, the hotel can be said to be irresponsible, but it can be a friendly condolence. If you don't fulfill the obligation of reminding, the responsibility may be even greater.

The key is communication, right?