What are the five concepts of hotel management?

The five concepts of hotel management are: planning, organization, command, coordination and control. ?

Management means planning, organizing, guiding, coordinating and controlling. Planning is to explore the future and make an action plan; Organization is the dual structure of establishing enterprise's material and society; Command is to make its personnel play a role; Coordination is to connect, unite and reconcile all activities and forces; Control is to pay attention to whether everything is carried out according to the established rules and order.

1. Planning: The opinions of lower-level managers and even ordinary workers should be taken into account when planning, so as not to miss all resources and be conducive to the development of enterprises. A good plan should have: unity, continuity, flexibility and accuracy.

2. Organization: Organization is the division of labor planned and implemented by the enterprise. Organizing an enterprise is to provide all necessary raw materials, equipment, funds and personnel for the operation of the enterprise.

3. Command: Command is an art, based on the quality of some workers and their understanding of the general principles of management.

Commanders should thoroughly understand their staff; Be a good example; Check the organization's accounts regularly and use summary charts to promote coordination.

All the work of an enterprise should be coordinated and harmonious, which can be conducive to the smooth operation of the enterprise and help the enterprise to succeed.

Verb (verb's abbreviation) control: it is necessary to confirm whether all the work conforms to the established plan, whether it conforms to the issued indicators and established rules. From the management point of view, it is necessary to ensure that the enterprise has a plan, has indeed implemented it, and has to modify it in time.

Hotel is a special kind of enterprise, which has its specific business content and specific operating rules. On the basis of mastering the above hotel management knowledge and skills, hotel managers should keep pace with the times and innovate constantly in order to create a better tomorrow with their employees.

Hotel managers need to have the following three management skills:

1, technical skills. For hotels, it is essential to have the professional skills and skills needed by the hotel and this position, and to achieve effective cooperation in modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels.

2. Conceptual skills. That is, the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making.

3. Humanistic skills. Ability to deal with interpersonal relationships. It refers to the ability to cooperate with others, including contacting the same level internally, understanding the activities of subordinates, stimulating and inducing the enthusiasm of subordinates, and contacting and coordinating relevant organizations and personnel externally.