Is it illegal for some hotels not to accept people from Hainan?

Legal analysis: It is not illegal for hotels to refuse guests to check in during the epidemic, especially for those hotels that have been controlled. The purpose of not allowing guests to check in is to implement the local government’s decision. However, if If the customer has paid the room fee, the hotel must refund the room fee in full. It is illegal to neither allow the customer to check in nor check out.

Legal basis: "Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 7 Consumers shall enjoy personal and property safety when purchasing and using goods and receiving services. The right not to be harmed.

Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

Article 8 Consumers have the right to know the true status of the goods they purchase and use or the services they receive.

Consumers have the right to require operators to provide the price, origin, producer, use, performance, specifications, grade, main ingredients, production date, expiration date, and inspection of the goods based on the different conditions of the goods or services. Certificate of conformity, instructions for use, after-sales service, or service content, specifications, fees and other relevant information.

Article 9 Consumers have the right to independently choose goods or services.

Consumers have the right to independently choose operators who provide goods or services, independently select product varieties or service methods, and decide independently to purchase or not to purchase any kind of goods, and to accept or not to accept any service.

Consumers have the right to compare, identify and select when choosing goods or services independently.

Article 48 If an operator provides goods or services under any of the following circumstances, unless otherwise provided in this law, he shall bear civil liability in accordance with the provisions of other relevant laws and regulations:

(1) The goods or services are defective;

(2) The goods do not have the performance that the goods should have and no explanation is given when selling them;

(3) Does not comply with the product standards indicated on the product or its packaging;

(4) Does not comply with the quality status indicated by product descriptions, physical samples, etc.;

(5) ) Producing goods that have been explicitly eliminated by the state or selling goods that have expired or deteriorated;

(6) The quantity of goods sold is insufficient;

(7) The content and fees of the services violate the agreement

(8) Deliberately delaying or unreasonably rejecting consumers’ requests for repair, rework, replacement, return, replenishing the quantity of goods, refund of payment and service fees, or compensation for losses;

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(9) Other situations that harm the rights and interests of consumers as stipulated in laws and regulations.