As a hotel lobby manager, facing the process of double lock room.

As the hotel lobby manager, the handling process of double lock rooms: including all personal complaints, listening to various opinions and suggestions from guests. In conjunction with relevant departments, handle the guests' accidents in the museum, answer the guests' inquiries, and provide necessary help and services for the guests.

If you find problems in hotel management, you should propose solutions to the top of the hotel and participate in the internal management of the front desk department. Hotel lobby manager is the management representative stationed in the hotel lobby, which is equivalent to tape. This position is very important, and it is also the best place to exercise people. You can be a deputy general manager when you are good.

Responsibilities of the hotel lobby manager

1, receive and send off guests, and check the reception of important guests. Handle guest complaints and file important complaints.

2. Assist hotel leaders and relevant functional departments to deal with all kinds of hotel emergencies.

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4, familiar with the characteristics of the guests, take the initiative to solicit the opinions of the guests, and actively coordinate the relationship between the hotel and the guests.

5. Be responsible for signing, keeping, searching and claiming the items left by the guests.

6. Coordinate the relationship between departments.

7. Accept guest reservations, be responsible for the implementation of reservations and notify relevant departments, and manage the reservation information.

8. Supervise the staff to operate according to the standard, provide polite service, and check the work of the front office staff.

9. Assist the cashier at the front desk to deal with guest accounts and claims for hotel property damage.

10, maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized.