How does the hotel receive first-time guests?

1, knowing that the guest has no reservation, take the initiative to introduce the types and prices of rooms available in the hotel, start selling from the rooms with high prices, and invite guests to visit the rooms if necessary.

2. After confirming the room rate, please show your certificate to register and scan, and confirm the stay days with the guests and pay.

Payment method, deposit collection method. (Cash, foreign currency, credit card, check)

3. Ask the guest the number of days to stay, collect the deposit and the cashier's deposit standard (credit card, cash, check).

Rent +300 yuan miscellaneous deposit.

4. Make the room card, fill in the welcome card, ask the guest to sign and leave the contact number, and introduce the purpose of the room card.

5. Check whether the scanned information is clear, write down the required items (name, room number, check-out date and room rate) on the registration form, and ask the guests to sign the registration form. (If the scanning information is incomplete, you need to fill in the required fields manually. If the valid certificate is not an ID card, you need to check the visa date, visa number, entry date, entry port, etc. )

6. Return the room card, deposit receipt and guest certificate to the guest, give the room key to the bellboy, and repeat the room number to the guest in a low voice. The bellboy brought the guests into the room and said hello to them.

7. Inform HSKP and the switchboard to enter the house number, and the cashier computer will check in.

8. Fill in the relevant contents in the registration form and input the information into the cashier and external computer correctly. The receptionist signed the guest registration card.

9. Put all the documents in the account bag and input the deposit into the computer.

Visiting the room: In order to let the guests know the hotel room more vividly and make them feel that it is worth the money, choose a larger room with a better view from the hotel vacant room for the guests to visit, so as to realize the principle that the guests know the room, choose to stay and arrange to visit the room for the guests to visit. The room to be visited must be sold to the guests, and the price of the room to be visited cannot be higher than the price sold to the guests, so as not to mislead the guests. SHKP needs to be informed before and after visiting the visiting room in order to follow up related matters. Note: No house inspection, maintenance room or dirty room can be arranged.