What qualities does a qualified domestic manager need?

1. Have basic computer knowledge and computer operation ability.

2. Have a certain level of foreign language.

3. Good personal accomplishment in gfd, etiquette, etc. The personal quality of the housekeeping manager is an example for employees, which not only reflects the personal quality of the housekeeping staff, but also represents the image and grade of the hotel.

4. Have management consciousness and innovative spirit. Service personnel should have a sense of service. Similarly, managers should also have management consciousness, which is the premise for him to do a good job in management. In addition, domestic managers should be unconventional and innovative.

5. Master the art of management.

6. Have certain room service and management experience.

7. Have a strong sense of professionalism, a high sense of responsibility, a serious and positive work attitude and a resolute work style.

8. Energetic and healthy. The work of the housekeeping department is very complicated. As a housekeeping manager, I often need to work overtime and must be able to meet the requirements of overtime and overload work.

9. Have good professional quality and extensive knowledge.

10. Have excellent personal qualities, be honest, and be able to handle all kinds of relationships and contradictions fairly and reasonably.

1 1. Good interpersonal and organizational skills. Be able to coordinate the relationship between various regions and teams of the department, as well as the relationship between the department and other departments of the hotel.

12. Language and writing skills. The housekeeping manager should have the ability to persuade people and, like a persuasive salesman, be able to clearly explain his intentions to subordinates and colleagues. It is necessary to make a statement. In addition, you must have a good command of writing and be able to write relevant documents and work reports on housing management.

How to be a successful room manager

(1) Be fully responsible for the housekeeping department, and be responsible to the general manager or the deputy general manager in charge of housekeeping department.

The housekeeping manager comprehensively implements housekeeping management through planning, organization, command and control. According to the hotel objectives and tasks stipulated in the annual comprehensive plan of the hotel, the housekeeping manager makes the management decision-making plan of the housekeeping department. Establish an effective management system in the housekeeping department, reasonably organize the human and material resources of the housekeeping department, and ensure the realization of the plan. With the help of the management system, the manager of the housekeeping department issues tasks and arranges work according to the plan of the department, and guides and supervises the managers and employees of the lower departments. By means of checking, assessing, evaluating and accepting complaints from guests, we can compare the progress of each work and the results of implementing the plan with the planned objectives, find out the deviation, analyze the reasons for the deviation, formulate and implement measures to correct the deviation, and make the room management activities form a circular process.

(2) Be responsible for formulating the job responsibilities and working procedures of employees in this department.

The Housekeeping Manager is responsible for establishing and perfecting the post responsibility system for personnel at all levels in this department, and implementing the management and service work of this department to all posts. Clarify the scope and specific tasks of each post, stipulate the basic requirements of each post and the responsibilities that should be borne if the requirements are not met, and give the necessary powers to perform the duties. According to the grade and quality requirements of the hotel, the housekeeping manager formulates the norms and standards of the service work of the department and the standardized working procedures required to meet the norms and standards to ensure the quality of room service.

(3) Be responsible for the employment, training and job evaluation of employees in this department.

The housekeeping manager scientifically determines the staffing according to the work needs and labor quota, and analyzes the positions to determine the personnel specifications of each position. On this basis, put forward the number and requirements of employees to the hotel human resources department, and cooperate and participate in the recruitment process. The manager of the housekeeping department makes the training plan for the employees in this department and supervises the implementation of the training to improve the quality of the employees. The housekeeping manager must also formulate the employee's work assessment system, reward and punish employees with the assessment results, and check the training effect and the working conditions of the housekeeping department.

(4) Manage and control the materials and equipment of housekeeping department.

The housekeeping manager reviews the purchasing plan of materials and equipment in the department, puts forward the production and selection scheme of cloth and staff uniforms, completes the inspection and rejection, formulates the management system of materials and equipment, clarifies the responsibilities of personnel at all levels in this regard, rationally uses materials and carefully maintains and repairs equipment. On the premise of satisfying customers' use and ensuring service quality, we will strive to reduce costs and expenses.

(5) Put forward the plan of room furnishings and decoration.

The layout of guest rooms requires scientific and reasonable use functions and beautiful art forms to create a beautiful and comfortable living environment for guests. The housekeeping manager should be an expert in this field, and should put forward a professional plan for room furnishings according to the needs of guests and on the principle of convenient cleaning and arranging service personnel. In addition, the housekeeping manager should also put forward the plan of room decoration according to the service life of the room and the change of market demand, including the adjustment of the room and the change of furnishings and layout, and update some rooms in a planned way every year.

(6) Formulate housing budget and control housing expenditure.

The housekeeping manager scientifically formulates the room service budget according to the predicted room occupancy rate and the historical data of various expenses and goods consumption of the department. The budget of room service includes: the budget for purchasing cloth and making staff uniforms, the budget for purchasing room supplies, cleaning tools and cleaning supplies, the budget for maintenance, reconstruction and renewal of room interior decoration, and the budget for furniture and equipment. After the budget is made, once approved by the general manager, the housekeeping manager should strictly control the expenses of his department within the budget.

(7) patrol and check the work of this department.

Housekeeping manager often visits the whole area of the hotel, checks the cleanliness and hygiene quality, service level and equipment and facilities of public areas and rooms, understands and supervises the work of subordinate managers and service personnel, and makes records carefully. In addition, we should also focus on checking VIP rooms and visiting sick patients and long-term guests.

(8) Manage and control the quality of room service.

Housekeeping manager should be good at using the results of daily inspection and customer feedback to analyze and study the present situation of room service quality by qualitative and quantitative means, find out the common quality problems and personality quality problems, find out the factors affecting room service quality, and take timely measures to ensure the stability and improvement of room service quality.

(9) Keep in touch and cooperate with other departments.

As the head of this department, the housekeeping manager should always take the initiative to contact and communicate with the heads of other departments to obtain the support and cooperation of various departments in room service and management.

(10) Continuously improve and improve the level of room management.

Domestic managers should have a strong sense of professionalism. While implementing strict management, we should be good at learning, thinking carefully and planning carefully, strive to improve the quality of employees, the quality of room service and the level of scientific management, and seek the continuous progress and development of room management.