Comprehensive content of waiter training

The following is the complete content of waiter training:

1. Employee grooming:

1. The dress of employees is an important part of restaurant etiquette. To use a modern and fashionable vocabulary, this is called employee image promotion. Employees' fresh work clothes will strengthen the image of the hotel. Therefore, the basic requirement for employees to dress is "clean and tidy" .

Clean and neat clothing reflects the mental outlook of employees and the strictness of hotel services. If they are not neatly dressed, it will damage the image of the hotel.

2. In addition to dressing neatly, hair must be combed neatly, leather shoes must be polished, hands must be washed, and nails must be neatly repaired. Female employees must wear light makeup, not heavy makeup, and do not Be jewellery, and don’t wear too much jewelry.

3. Employees are not allowed to chat casually during working hours. They must stand and walk upright. They must not cross their hands on their chests or put them in their pockets. During service, they must do three things: "walk lightly, "Speak softly and act softly"

4. Be polite and courteous when dealing with others. This is the key to good hotel service. Employees must smile and use polite words. Politeness does not involve any cost. Politeness will bring more benefits, and politeness is an important factor in satisfying guests and bringing repeat business.

Two. Basic polite phrases for floor service: (Service standard polite phrases)

1. Greet guests with “Hello, welcome!”

2. Pull up a chair and ask for a seat, “Mr./Ms. Please take a seat!”

3. Ask for tea, “Sir/Ms., what kind of tea would you like to drink?”

4. Hand out napkins, “Sir/Ms., please use a towel.”

5. Pour tea "Sir/Ms., please have tea."

6. Ask about drinks "Sir/Ms., what kind of drinks do you like to drink?"

7. Pour the drink "Sir/Ms., can I help you with the **drink?"

8. Collect the tea cup "Sir/Ms., can I help you put the tea cup away?"

9. Serve the soup, "This is the soup, please use it slowly."

10. Serve the food, "This is the dish, please use it slowly."

11. Replace the bone disc. Sir/Ms., I will help you replace the bone disc. ”

12. Replace the saucer “Excuse me, can this saucer be taken away?” ”

13. Serve the fruit “This plate of fruit is given by the manager of our restaurant. It is a small gift of the restaurant. Please use it with caution.” "

14. Please use hot tea after dinner."

15. Checkout "Who pays the bill?" "Thank you for the 20% off N more money" "Thank you for the N "More money" "Thank you for getting N more money"

16. Thank you for visiting, welcome to come next time, bye! ”