Hotel Marketing Department Supervisor Job Responsibilities

Job Responsibilities of Hotel Marketing Department Supervisor

In today’s social life, job responsibilities are used more and more widely in life. Formulating job responsibilities is conducive to improving work efficiency and work quality. . What issues need to be paid attention to when formulating job responsibilities? Below are the hotel marketing department manager job responsibilities that I have collected for you. Welcome to read, I hope you will like it.

Job Responsibilities of Hotel Marketing Department Supervisor 1

1. Be fully responsible for the development and coordination of hotel projects, formulate development plans and implement them;

2. Focus on the company’s assigned tasks Profit indicators and various tasks, lead employees in various departments to complete the hotel's planned goals; prepare the hotel's budget and final accounts, strictly control operating costs and various expenses;

3. According to market changes and Development, formulating practical marketing strategies, and organizing implementation and effective control;

4. Responsible for good public relations between the hotel and people from all walks of life, doing a good job in receiving important guests, and shaping Good internal and external image;

5. Responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the entire hotel;

6. Fully responsible for safety management, food Carry out sanitation, public security and other work to ensure the personal and property safety of guests and employees;

7. Complete other tasks assigned by the company. Hotel Marketing Department Supervisor Job Responsibilities 2

Requirements:

1. Work according to procedures, use service honorifics in a civilized manner, be familiar with the hotel guest service guide, provide quality services to guests, and answer all questions.

2． Strictly abide by and implement various disciplinary requirements stipulated by the Security Department and conscientiously perform job responsibilities.

3. During working hours, unconditionally obey the leadership's work arrangements and various instructions.

4． Strictly abide by the principle of confidentiality and prohibit the disclosure of information related to hotel security to any unrelated persons.

5． Check the safety situation according to the area responsible for the position, discover various hidden dangers (supervise employees to implement store disciplines and store rules), handle problems promptly, proactively, accurately and decisively, and record and report to superiors.

Job Responsibilities:

1. Supervisor Responsibilities: Check posts, patrol, guide, organize deposits, improve the efficiency of security posts and the ability to provide quality safety services to guests, handle fire alarms, and public security , complaints and other various issues as well as tasks temporarily assigned by leaders.

2. Understand the floor inspection situation, construction personnel, and fire areas.

3. Select reliable candidates when organizing deposits, and no mistakes should be made.

4. Check the quality of security services at guard posts and reduce or eliminate security service complaints due to personal reasons.

5. Responsible for managing daily work and temporary adjustments of police force. (The scope of adjustments includes: opening guest safes, changing posts, and temporarily adding new posts)

6. Do a good job of handing over work between classes. Do a good job in continuation of unfinished matters. The duty records are neat and clear.

7. Understand the unfinished work, check the supervisor’s duty records, and notify of major events. The team will line up for roll call 15 minutes in advance to communicate various hotel activities, vehicle arrangements, assign positions, and inspect equipment.

8. Understand the occupancy rate, number of VIP rooms, and room numbers of government officials, celebrities, and group leaders. Regarding the status of the VIP elevator, arrange to go to FCC to collect the key and notify the duty room of the engineering department. After inspecting the elevator, both parties will sign for confirmation.

9. Understand the situation of vehicles outside the lobby, the situation of guests in the east and west of the tea garden in the lobby, and the situation of foreign currency exchange personnel at the front desk. Guards will check blind spots along the patrol route.

10. Understand the layout of the hotel banquet hall. Conduct an on-site safety inspection 30 minutes before the banquet meeting. If any problems are found, follow the event handling procedures.

11. Check the intercom, decoder, and check the storage status of employee keys. The employee report to the supervisor the number of keys stored, door opening status, decoder, elevator cover, and Suyuan sign. BSP input and sending status.

12. You are not allowed to stay in the P1 office without special circumstances. The examination room must be kept clean and tidy. Smoking, chatting in groups, sleeping and other disciplinary violations are not allowed.

13. Timely report nighttime security issues and employee disciplinary violations.

14. In case of major public security, fire protection problems or difficult-to-solve problems, you must report them to the security department manager in a timely manner and adopt corresponding handling strategies.

15. Peripheral inspections should ensure good order and check and record the status of social vehicles parked at night. In particular, taxi drivers who queue up at night must ensure that gambling, drinking, loud noises and public order issues are not allowed in their cars. 16. Check whether guards arrive late or leave early and record them in the supervisor's notebook. Personal leave and sick leave should be filled out at the Secretariat in accordance with the regulations of the Personnel Department. 17. Earnestly complete the investigation and control work of the public security organs. If suspicious persons, suspicious items and suspicious situations are found in the lobby, measures should be taken immediately to monitor (notify the FCC) and report to superiors. 18. The supervisor of the morning shift checks the number of walkie-talkies used by the day shift before issuing them to guards for use. The supervisor of the middle shift checks the number of walkie-talkies used by the day shift and takes them back for inspection if they are damaged. 19. The intercom is kept in the examination room and will be handed over to the night shift supervisor for safekeeping by the middle shift supervisor. 30 minutes before the meeting, the supervisor will ask the equipment custodian to prepare the walkie-talkie, keep it, and hand it over. 20. Keep the area clean and provide quality service to guests.

The guard at this post should achieve "seven knowledges", "one ability" and "one meeting"

Seven knowledges:

1. Know all kinds of emergency and emergency procedures in the hotel Emergency handling procedures and specific work content of this position.

2. Know the various activities held by the hotel and the reception procedures for important guests.

3. Know the fire equipment, performance models, quantity and location of the facilities in the hotel area.

4. Know all evacuation stairs, floor room numbers and directions in the hotel area.

5. Know the contents of the hotel’s guest service guide.

6. Know the hotel guest registration procedures and the use scope of various certificates.

7. Know the Chinese and English names of the heads of each department in the hotel and the locations of each office.

One ability: Able to use various types of fire extinguishers correctly.

After a while: Able to use simple English to conduct general conversations and communication with guests. Hotel Marketing Department Supervisor Job Responsibilities 3

Job Responsibilities

1. Responsible for formulating the company’s operating rules and regulations, systematically planning the annual work plan, and formulating standardized and standardized work processes. Supervise implementation after approval by the general manager.

2. Responsible for providing data support and special research reports to organize personnel for major decision-making matters. Responsible for regularly submitting current business operating status analysis and prospect forecast reports for the company.

3. Manage and coordinate the work between various departments to ensure the overall function of the company's operating system, and report major issues to the general manager for decision-making.

4. Responsible for organizing and formulating the company’s economic responsibility system assessment system and assessment work implementation details, and publishing monthly assessment scores in a timely manner.

5. Preside over the overall design plan of the company's operating system, be responsible for the company's operating investment budget plan, and organize its implementation after approval.

6. Pay close attention to international and domestic information industry trends and trends, evaluate the impact of major information technologies, and provide opinions and suggestions for the company's introduction of advanced information technologies.

7. Responsible for reviewing and evaluating work efficiency, handling existing problems, and making work evaluations.

8. Responsible for guiding, managing, and supervising the business work of subordinates in various departments, improving work quality and service attitude, and doing a good job in performance appraisal, rewards and punishments of subordinates.

9. Responsible for organizing and improving each department to formulate various management systems related to its professional management.

10. Media promotion management (website promotion, media strategy formulation);

11. Responsible for organizing business training for company personnel.

12. Complete the work temporarily assigned by the general manager.

Position status

1. Responsible for the organization and coordination of the company’s annual production and operation plan;

2. Responsible for the company’s mid- and long-term development plans Have responsibility for organization, promotion and execution;

3. Due to serious distortion of research information, which affects the company's major decisions and causes losses to the company, corresponding economic and administrative responsibilities should be borne. Hotel Marketing Department Manager Job Responsibilities 4

Job Responsibilities

Promote the hotel’s banquet specifications and software services by receiving or visiting customers on a daily basis.

1. Make a one-week visit plan and submit it to the banquet sales manager. Over the weekend, I reviewed the week's visits with the banquet sales manager *** and made a summary.

2. Fill in the card, make a sales report, and record each visit in detail.

3. Report the results of each visit to the banquet manager.

1. Communicate closely with the sales department and coordinate the sales department’s contact activities.

2. Visit banquet customers.

3. Solve the needs of visiting guests, provide necessary information to guests, recommend guests for reference, and discuss final details with guests as soon as the event is confirmed.

7. Draft a confirmation letter and ask the guest to send back a confirmed copy.

8. If there are any changes to the scheduled activities, a change form must be filled out and issued.

9. Conduct on-site inspections of reception preparations, ensure that all arrangements are fulfilled, and coordinate with the banquet hall manager to ensure the implementation of reception services.

10. Coordinate with relevant departments to solve the special needs of guests.

11. After the event, send a thank you letter to the customer.

12. After the banquet, collect guests’ feedback and promptly report any problems to the banquet hall manager for timely processing and correction.

13. Handle special matters related to banquets assigned by the Marketing Director, participate in hotel activities, and do a good job in public relations.

Quality requirements

Basic qualities: Have a strong sense of professionalism and responsibility, noble professional ethics and good sense of discipline.

Natural conditions: good health, good appearance, elegant temperament, height: 1.74-1.79 meters for men and 1.65-1.68 meters for women.

Educational level: Have a bachelor’s degree or above.

Foreign language proficiency: Have fluent English conversation ability, reaching the intermediate level.

Work experience: Have more than two years of banquet service experience in the catering department, be familiar with promotional techniques and sales strategies for external sales, be familiar with various service contents and service facilities of the restaurant, and be familiar with the politics, economy, and policies of the source country. Culture, customs and foreign-related etiquette and etiquette can bring customers and complete tasks according to the division of labor. Special requirements: Have public relations and negotiation skills, be good at contacting various types of customers, and maintain good interpersonal relationships with customers. ;