What are the basic skills and qualities that a hotel manager should possess?

The basic skills that hotel managers should possess are 1, honesty, perseverance, dedication, responsible professional ethics and teamwork spirit; 2. Have good professional basic knowledge, self-study ability and enterprising and innovative consciousness; 3. Master the modern service concept and understand the development trend of modern service industry; 4. Familiar with the business knowledge of the front office, guest room, catering, recreation and other departments of the hotel; 5, familiar with the principles, policies and regulations of the development of China's hotel industry; 6, with the hotel's front office, guest room, catering, recreation, exhibition and other management and basic service capabilities; 7. Strong computer operation, written expression, interpersonal communication skills and certain professional foreign language expression skills. The basic qualities that a hotel manager should possess: 1. As a hotel manager, he should be loyal to his career, full of passion and confidence in his work, take the lead and be strict with himself. Managers must have good professional ethics and professional style; Good professional quality, physical quality and working ability. We should work with a rigorous attitude; Exemplary moral behavior and lofty personality charm infect subordinates, making them trust and obey you. A great man once said, "The power of an example is infinite." Whatever you ask others to do well, you must do well first, so that you can become an example for your subordinates to follow. 2. Managers should have advanced management consciousness; Scientific incentive concept and fair and honest management means with clear rewards and punishments; The style of people who are not surprised by honor or disgrace, do not forgive themselves, and keep their word. The management is the "managing director"; Management means that a few people coordinate and direct the activities of many people in order to achieve the goal that no one can achieve by acting alone. Management should be not only "right" and "reasonable", but also "reasonable", that is, there must be clear systems, norms, standards and basis; Be fair and just. The total quality management standard system and operating rules and regulations formulated by the hotel to meet the needs of guests are "principles", and everything should be bound and managed by corresponding systems. As the saying goes, "Fiona Fang cannot live without rules". In daily management activities, the implementation system must be serious and strict; Have courage; It is necessary to reward and punish clearly; Cash in time; Be fair and stick to it. 3. Emotion, suffering from * * *, understanding subordinates, taking the initiative to get on well with subordinates, making friends with subordinates and being intimate friends are one of the more effective means in the daily management of hotels. Call it "emotional management". Hotel managers should be strict with their subordinates, but they should not be above others, let alone oppress others by force. At any time, the personality of superiors and subordinates is always equal. We should respect each other; Mutual understanding; Cooperate with each other. Empathy is a very effective way to deal with problems. Only by improving the relationship between them can subordinates really cooperate with and obey management.