Qunar. com Com epidemic refund policy

Legal analysis: 1. Users who have been diagnosed as novel coronavirus or quarantined by the airport (port) because of suspected new type of coronary pneumonia, as well as their close contacts, can cancel all products booked by Ctrip platform for free, and Ctrip will bear the losses.

2. Ctrip will provide free cancellation guarantee for hotels, air tickets and car orders in Wuhan from now until 65438+1October 3 1 Spring Festival. At present, most hotels in Wuhan accept coordination and can unsubscribe without loss; Ctrip will bear the loss of hotel orders that cannot be coordinated.

3. At present, the civil aviation and railway departments have not launched a special cancellation policy for all kinds of orders of public transportation (air tickets and railways). For users with cancellation needs, Ctrip will make every effort to communicate with airlines and other product providers to coordinate free cancellation or reduce losses for users.

4. Ctrip will also pay close attention to the changes in the cancellation policies of civil aviation and railway departments, respond to the requirements of relevant state departments in a timely manner, and provide users with guarantee services as soon as possible.

Legal basis: People's Republic of China (PRC) Law on the Prevention and Control of Infectious Diseases.

Article 42 In the event of an outbreak or epidemic of infectious diseases, the local people's governments at or above the county level shall immediately organize forces to carry out prevention and control in accordance with the prevention and control plan and cut off the transmission route of infectious diseases. When necessary, the following emergency measures can be taken and announced after being approved by the people's government at the next higher level: (1) restricting or stopping performances in markets, theaters or other places where people gather; (2) suspension of work, business or classes; (three) closed or sealed public drinking water sources, food and related items contaminated by infectious disease pathogens; (4) controlling or culling wild animals, domestic animals and poultry infected with the epidemic; (five) closed places that may cause the spread of infectious diseases.

Article 45 In the event of an outbreak or epidemic of infectious diseases, the State Council has the right to urgently mobilize personnel or reserve materials and temporarily requisition houses, vehicles and related facilities and equipment throughout the country or across provinces, autonomous regions and municipalities directly under the Central Government.