How to improve tourism safety?

Improve the hardware facilities platform. In recent years, key projects such as Suoxi River water conservancy landscape project, reconstruction of villages in cities, blackening of urban roads, Nabelli Hotel have been built or completed one after another, Yang Jiajie cableway has been put into operation, Bailong ladder has been upgraded, the main body of Yuanjiajie tourist service center has been completed, Tianzishan cableway has been upgraded, and breakthroughs have been made in upgrading public toilets. Security works and dangerous bridges have also been implemented in the sentry box, rest point, sightseeing platform and road system in scenic spots. Insist on laying a solid foundation for safety through facility construction. 20 13 and 20 14 * *, 82 key projects were implemented with an investment of 4 10 billion yuan. In 20 15, 50 projects are planned to be implemented, with a planned investment of 3 billion yuan. With the advancement of various projects, the facilities in urban areas and scenic spots have been upgraded in an all-round way, and the transportation network in the whole region has been further optimized.

Improve the information management platform. Implement the "Smart Wulingyuan" project, and realize the full coverage of the five scenic spots of "safe and interconnected" intelligent tourism service, meteorological disaster prevention, WIFI, information consultation and official website Wulingyuan tourism, so as to insert wisdom wings for tourists to swim in Wulingyuan safely. Adhere to the development of tourism through science and technology, ensure safety through science and technology, install videos in tourism-related forestry, traffic police, water affairs, transportation and other departments and tourism-related enterprises such as environmental protection passenger transport companies, taxi companies and tourism transportation companies, monitor forest fire prevention in scenic spots around the clock, and implement dynamic monitoring in tourism-sensitive areas such as road traffic, Shantang Reservoir and water traffic. In particular, Blum Tianti Company adopts robots to implement all-weather on-line safety monitoring on parameters such as elevator bracket inclination and steel bar stress, and adds security scanners at upper and lower stations to strengthen safety early warning and prevention capabilities. Most hotels upgrade boilers to improve the safety level. Perfect the "Skynet" project, install 480 high-definition monitoring probes in urban areas, scenic spots, market towns and other public places, realize the three-level networking of public security video, and ensure the public safety of society and tourists.

Improve the "three musts" service platform. Solidly carry out the "three musts" activities of "answering questions, helping in case of difficulties, and making complaints with results", establish and improve the zero-defect mechanism of tourism services, and shout out the slogan of "Don't let a tourist be wronged". In accordance with the requirements of "unified elements and styles", 154 signs were newly set and 980 signs were reconstructed at major road sections, urban roads and scenic intersections; According to the "five unification" standards of appearance, equipment, logo, tooling and training, 23 information desks are set up in scenic spots, urban intersections, ticketing stations and tourist distribution centers to ensure that there are signs everywhere in the scenic spots and everything can be consulted, so as to realize safe and barrier-free self-help tours. We will improve the dispute mediation platform, set up seven police offices and five fast arbitration tribunals in various scenic spots, and make every effort to improve the service level of the industrial and commercial hotline 123 15, the price hotline 12358 and the travel hotline 1230 1. Carry out activities to create honest tourism, rate the integrity of travel-related enterprises or business households, reward and publicize honest management, and blacklist illegal acts and severely punish them according to law, thus improving tourists' sense of security and satisfaction.

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