Which department should Sanya Hotel complain to?

You can complain to Sanya 1230 1 tourist service hotline. The main demands of tourist hotspots are as follows: (1) The hotel reservation is cancelled, the attitude of hotel staff is bad, and the hotel room environment is poor; (2) The staff in the scenic spot have a bad attitude, and the consultation scenic spot is open. (three) the travel agency fails to provide services as agreed, and the travel agency will not refund; (4) shopping place returns, tax rebates, etc.

In order to closely contact and serve the general public and improve the management level of urban construction, Sanya Municipal Government opened and built 12345 government service hotline and1230/tourist service hotline on 20 13 respectively. The establishment of hotline is an opportunity to promote the transformation of government functions. It integrates voice, Internet, WeChat, Weibo, SMS, MMS and email, and provides a one-stop service platform for citizens, domestic and foreign tourists and enterprises to seek help, consult, complain, report and make suggestions for non-urgent matters around the clock. Under the supervision and guidance of Hainan hotline platform 12345, with the correct leadership of the municipal party Committee and the full support of hotline member units, the two hotlines have continuously optimized the service quality, continuously improved the overall level and continuously improved the service satisfaction, and truly implemented everything and echoed everything, further enhancing the brand of Sanya municipal government service hotline 12345 "ordinary customer service of the government and good helper of the citizens".

12345 voice service

Press the key 1- Municipal Consultation Complaint

Transportation, municipal facilities, housing and land, urban construction, social security, agriculture, forestry and water conservancy, etc.

No.2 key-administrative examination and approval consulting category

Public health, catering services, housing and land, education and training, agriculture, forestry, fishery and animal husbandry and other administrative examination and approval matters.

The third key point-tourism consultation complaints category

Tourism information, travel agencies, scenic spots, hotels, etc. , providing foreign language services such as English, Russian, Japanese and Korean.

Key 4- Business Environment and Talent Service

Company management, investment promotion, talent introduction and other matters.

12345 channels for accepting government services

Telephone form: citizens and tourists can dial 12345 directly in Sanya and take

Please call 0898-6082 1020 from other places.

Letter form: citizens and tourists can call the government hotline 12345 by letter.

Address: Citizen Tourist Center, No.33 Hairun Road, Tianya District, Sanya, Hainan, 12345 Government Service Hotline Office;