What professional awareness must excellent hotel employees have?

1: First of all, catering industry managers must have good professional ethics, because catering managers have to bear a lot of pressure every day,

2: Have the ability to check hygiene every day ( When you go to work every day, you must first quickly check the hygiene of the signboards and walls outside the store, then go inside the store to check the hygiene of the floor in the lobby, the hygiene of the dining tables, whether the tableware is neatly placed, whether the lighting equipment is turned on normally, and then go to the kitchen to check the cleanliness of the refrigerator. The placement of items and the packaging and expiration dates of ingredients must be the first step in a catering store.

3: Have the ability to manage the store and treat store colleagues as family members (go to work every day) In the store, you must smile every day, say hello to every colleague who works, and observe whether each colleague is in a good mood and healthy that day. You can care and comfort them in a timely manner, because only when colleagues can go to work easily can they be used Treat our guests with a good mood)

4: Have the ability to inspect during the meal period (during the operating meal period, always check whether the guest service partners are proactively serving customers in a timely manner, and whether they are smiling,

Whether the shop slogan is neat, whether the floor is clean, whether the dishes ordered by customers are delivered to the customer's table in time, the operating standards of colleagues, whether the food presentation in the kitchen is exquisite, make sure there are no

Strictly withhold the ingredients served to customers, and do kitchen colleagues disinfect them according to standards when processing the ingredients)

5: Have the ability to handle customer complaints patiently (when encountering customer complaints, don’t be nervous first, first First listen to the customer's feedback. While giving the customer feedback, pay attention to the customer's facial expressions and how angry they are. While understanding the problem, you can also observe what kind of solution the customer wants. There are many types of customer feedback problems. Some customers Just giving feedback, I hope we will pay attention in the future. Some customers want to be respected and need my sincere apology, but some customers want a compensation, so we must find out the needs of the customers and not solve the problem. Direction)

6: Have the ability to control store ingredients, non-food ingredients, store energy bills, water bills, and consumption costs (first calculate how many servings of what supplies can be produced, or how many days they can be used, and then check the operations of colleagues Habits, where can we control consumption, turn on the power supply at the right time and log in appropriately, and observe the operations of colleagues)

7: Have the habit of checking the health certificates of colleagues every day (as the health certificate of the catering industry is also the store’s The key point is to go to work every day and check whether the copies of the health certificates kept in the store are all expired. If the copies of the health certificates are about to expire, please notify the hospital immediately

8: Have the ability to be polite when government departments come to the store for inspection (polite Receive the inspecting teacher, listen to the teacher's needs, provide assistance, and record it and report it to the superiors)

9: As a manager, you must not only fulfill the role of "presenting a link between the top and the bottom", but also be available at any time. The ability to respond to emergencies. When encountering a problem, you must first calm down and then find a favorable and useful solution. Treat the management of the store as your own business, treat the store as your home, and treat our customers and colleagues with care. , only a good team atmosphere can drive the pace of store development