Responsibilities of the Hotel Etiquette Department Director

1. Accept the supervision of the manager, be responsible for the manager, and be responsible for the work of the etiquette department. 2. Responsible for formulating the department's working procedures, operational details and management regulations, helping subordinates understand the company's disciplines and systems, and leading subordinate employees to perform etiquette reception work. 3. Be familiar with the information of subordinates, understand the work attitude and performance of subordinate employees, fully mobilize the enthusiasm of human resources, and establish a good image for the company's etiquette work. 4. Supervise subordinates to memorize the names, characteristics, and consumption habits of frequent customers, provide the most convenient services, and improve service quality. 5. The system training plan regularly organizes department employees to conduct business level services, skills training, cultivate etiquette angels, and continuously improve the overall quality of the department. 6. Check the room desk and door status, strictly implement the company's reservation system, control the arrangement and distribution of guests in place, and ensure the order and efficiency of the reservation desk. 7. Monitor business operations, and conscientiously guide subordinates to complete standard etiquette services based on the characteristics of their positions. 8. Prepare daily business reports, reservation desk reports and daily work reports, and provide relevant original report records on time. 9. Strengthen the service spirit of subordinate teams, reasonably arrange positions and attendance, care about the work mentality and private life of subordinates, and strengthen exchanges of thoughts and feelings. 10. Carefully collect suggestions from various departments and guests, and keep complete records. Report the work problems that occurred in the department on the day to superiors and coordinate with relevant departments to resolve them. 11. Make good work agreements and cooperation between departments, and conscientiously complete other tasks assigned by superiors. Etiquette that you need to pay attention to when applying for a job 1. Psychological preparation before the interview

Every job seeker hopes to leave a good impression on the examiner during the interview, thereby increasing the possibility of admission. Therefore, understanding some job hunting etiquette in advance, especially interview etiquette, is the first step for job seekers to succeed.

There is an old Chinese saying: "Know yourself and the enemy, and you can fight a hundred battles without danger." The interview is like a tentative battle, and the two parties in the battle are the examiner of the interviewing unit and yourself participating in the interview.

2. Job application resume

An attractive resume is a stepping stone to get an interview opportunity. Therefore, how to write an "engaging" resume has become the primary task for job seekers.

The text consists of three parts:

1. Basic situation introduction.

2. Overview of academic qualifications. Learning history, awards received during school, hobbies and specialties, social practice activities participated in, positions held, tasks undertaken, etc.

3. Work experience. Introduce the name of the unit where you have worked, position, personal work achievements, training or further education status, job changes, job promotions, etc.

Don’t write too complex and wordy. You know, the first time the chief officer examines a resume is only a few seconds.

In the United States, there are three things you should not do on a job resume: first, never exceed one page; second, never include all personal and non-work-related matters, such as marital status, family, etc. Status, race, etc., to prevent business owners from discriminating due to other reasons; thirdly, never fill in salary. Job seekers should understand that the role of the resume is just to win the opportunity for an interview.

When writing a resume, always remember that you are selling yourself in a business environment, and try to use language that is suitable for this environment, especially when describing your past performance and achievements. . So, what kind of language is a business language? To put it simply, it is quantitative language. The more specific numbers and specific facts in your resume, and the more relevant they are to the position you are seeking, the clearer the commercial value will be conveyed and the more explanatory it will be. Empty, slogan-like language is much stronger.

Times are changing, and certain job search terms are also becoming obsolete.

Like "I'm very confident about this job", "I'm here for the purpose of learning", "Please give me a chance to learn", etc. These beautiful-sounding words will throw your opportunity into the trash can inside.

For inexperienced people, who have nothing but academic qualifications, coupled with those wrong terminology, if this opportunity is lost, it may not be possible to make up for it in three to five years. Nowadays, there are more and more foreign-funded enterprises, and the modesty, conservatism and other qualities required by traditional companies no longer meet the needs.

Simply put, speaking to your liking is the principle that every shot you make will hit the mark. What you need to make clear when you want to do what you like is: what the company wants to know is what benefits, contributions or results you can bring to the company, and it does not want to pay you to learn.

3. Interview dress etiquette

The external image of the applicant is the first impression given to the examiner. The quality of your external image will, to a certain extent, affect whether you can be hired. When interviewing, be sure to note that appropriate attire can make up for certain deficiencies in your own conditions, establish your own unique temperament, and make you stand out.

1) Men

Pay attention to facial cleanliness, beard must be shaved cleanly, and hair must be neatly combed. Check the collar and cuffs for signs of loose threads or dirt.

In spring, autumn and winter, it is best for men to wear formal suits for interviews. Wear long-sleeved shirts and ties in summer, not short-sleeved shirts or casual shirts.

The color tone of the suit should be mainly dark solid colors that give people a sense of stability, such as navy, blue, black, dark gray, etc. The easiest option for a matching shirt is white. The tie should be made of silk. The pattern on the tie can be chosen according to your own preferences. It is best to be monochromatic, which can match various suits and shirts. A tie with a solid color base and printed with regularly recurring small dots is elegant in style and can also be used. A diagonal striped tie can show your smartness. The length of the tie on the chest is best to reach the belt buckle. If you must use a tie clip, it should be clipped between the third and fourth buttons of your shirt.

Dark socks and black leather shoes. The belt should match the suit and is usually black. The three uniform principles for men’s clothing: leather shoes, belts, and bags are of the same color, usually black.

Glasses should match your face shape. Wipe the lenses clean.

The pen must not be inserted into the pocket of the suit jacket. The pocket of the suit jacket is for decoration.

2) Ladies

① Clothing. The attire for the interview should be simple, elegant and well-fitting. The professional suit is the simplest and most suitable choice. The skirt should not be too long, as it will look unfavorable, but it should not be too short either. Low-cut, tight-fitting clothing, overly fashionable and revealing clothing are not suitable for interviews. For spring and autumn suits, thicker fabrics such as tweed can be used, while in summer, light fabrics such as silk can be used. The texture of the clothes should not be too thin or too see-through. Thin and see-through will make you feel unreliable and solemn. The color should show youthful and elegant style. Use color to express your taste and temperament. It is not advisable to wear eye-catching colors.

② Stockings are called the second layer of skin for women and must be worn. The best color is transparent and similar to skin color. Always check whether there is any disconnection or damage. It’s best to bring a spare pair.

③Wear simple leather shoes without too many decorations. The heels should not be too high and the color should be consistent with the color of the suit. If you don’t know how to match the color, the easiest way is to wear black leather shoes. Don't wear sandals during the interview.

④ If you are used to carrying a bag with you, the bag should not be too big, the styles can be diverse, and the color should match the color of the clothing.

⑤Wear light makeup. If you wear perfume, you should use one with a fresh and elegant fragrance. Your hair should be neatly combed, and the bangs on your forehead should not exceed your eyebrows.

⑥ When wearing accessories, you should pay attention to matching them with the overall clothing. It is best to keep them simple and plain.

Before departure, it is best to check again from head to toe to see if the buttons and zippers are fastened and zipped, whether the collar and cuffs are damaged, whether the clothes are wrinkled, and whether the shoes are clean and shiny.

4. Conversation etiquette

1) Look at the other person

When talking to the other person, look directly at the other person’s eyes and between the eyebrows, and talk to the other person. Make eye contact, even if there are other people nearby. If you don't dare to look at the other person, they will think you are shy, scared, or even think you have something to hide.

2) Learn to listen

A good conversation is based on "listening". Listening is an important etiquette. If you don’t know how to listen, you won’t be able to answer the examiner’s questions well.

Listening means showing interest in what the other person has to say. During the interview process, every word spoken by the examiner can be said to be very important. You have to concentrate, listen carefully, and remember the key points of what the speaker is saying.

When listening to the other party's conversation, you should naturally show respect. This is the performance of an educated and etiquette person. To do:

◆Remember the speaker’s name.

◆Lean your body slightly toward the speaker to show that you pay attention to the speaker.

◆Look at the speaker and keep smiling.

◆Make appropriate responses, such as nodding, smiling knowingly, and asking relevant questions.

5. Pay attention to your body language

Body language refers to people’s movements and behaviors, including posture, posture, gestures and facial expressions. It is a natural expression of a person's cultivation, education and basic attitude towards dealing with others.

During the interview, these practices must be avoided:

◆Drag the chair and make a lot of noise.

◆Sit down on the chair.

◆Sitting on a chair, with slumped shoulders and hunched back.

◆ Half-lying and half-sitting, the man has his legs crossed; the woman’s knees are spread apart, her legs are spread, etc., which will give people a feeling of wantonness and lack of education.

◆ When sitting on a chair, your feet or legs tremble or shake consciously or unconsciously.

The most important thing during an interview is confidence. This confidence can show through your gait. A confident gait should be that the center of gravity of the body is slightly tilted forward, the chest is lifted and the abdomen is lifted, the upper body is kept upright, the hands are naturally swung back and forth, the steps are light and steady, and the eyes are straight ahead. The pace should be steady, natural and rhythmic. It should be noted that if you are traveling with a company employee or receptionist, you should not walk in front of them. You should walk diagonally behind them, about one meter away.

As the saying goes, "silence is better than sound at this time." Use your quiet, professional demeanor to show the recruiter "I'm the right fit."