Summary of restaurant waiter's work

The busy and substantial work has come to an end. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. It's time to write a work summary seriously. Are you still worried about writing a work summary? The following is my summary of the work of restaurant waiters (8 selected articles). Welcome to read the collection.

Summary of waiter's work in restaurant 1 A year passed quickly, and I became a waiter I never thought I would become. I was very confused the year I just graduated, and finally I came here to work by fate. Now that you are working, you should work seriously and responsibly. Through this year's efforts, I am also proficient in the work of restaurants. At first, I thought it was easy to be a waiter, but later I found that it didn't seem so easy after the actual work, not only physically but mentally. But I have persisted this year, and I still admire myself. The following is a brief summary of my work this year:

First of all, attitude

At the beginning, I looked down on this job, which was low in difficulty and low in salary. I think that waiter is too embarrassing. However, after I officially work, I want to be worthy of the work given to me by the restaurant. Although this kind of work is easy, I still have to do it seriously. This is a question of responsibility. But when I first started working, I found that the fact seemed not so simple, and it seemed quite difficult to be a waiter. I made a lot of mistakes at first, and I didn't remember the station number. I often served the wrong dishes when I first went to work, and I often took the wrong dishes, but I thought I was just not skilled enough to order more dishes. But after I remembered the name of the station and the dishes, I encountered a new problem, because I changed the position of delivering the dishes to sitting at the door of the restaurant. Just take customers where they should go, and try not to make a big table for two, but this time I really met with difficulties, because it is difficult for me to convince others that any old employee can do it. At first I thought it was because I was not skilled enough. Later, it was discovered that these are all skillful and not so easy. After that, I put down my arrogant heart and studied hard.

Second, ability.

I have been working hard this year, not only for the salary, but also for the restaurant. After all, I will definitely pay for this money. Although I encountered many problems this year, I overcame them one by one and persisted until now. Of course, I'm not alone along the way. I also need to thank my colleagues and restaurant leaders who helped me when I was helpless. This year has given me great exercise, and my ability has been rising rapidly. This makes me very grateful that I didn't give up this job because I was a waiter, and I am also grateful that the restaurant can give me such a platform for growth.

This year has passed through my continuous efforts, but I will continue to work hard next year. Let my ability become stronger and better, even if I am a waiter, I want to be the strongest one.

Summary of the work of restaurant waiters II. I have worked in the restaurant for more than a year in a blink of an eye. According to the work arrangement of the restaurant manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Now I will summarize my work as follows.

First, the hall ground site management

Etiquette and politeness need to be practiced repeatedly in daily meetings. Employees should use polite language when meeting guests, especially the cashier and regional service personnel at the front desk. They are required to apply etiquette and politeness to every point of their work, supervise each other and make progress together. Adhere to the pre-class inspection of gfd, and those who fail gfd can only take up their posts if they are qualified. Immediately correct the appearance problems found in the post, supervise the use of hospitality etiquette, and develop a good attitude among employees.

Strictly grasp the post positioning and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support busy areas at any time with the foreman or encouragement as the center. Other personnel carry out their duties, clarify their respective work contents, and work together. Advocate efficient service and require employees to serve guests as soon as possible when they need service. Commodity management, from large items to small items, whether it is customer damage or natural damage, needs to be well documented, implemented, supervised, followed up and summarized.

Health management in public * * * areas requires cleaning personnel to clean up foreign objects or dirt immediately when they see them. The sanitary requirements of each area are that the sofa surface, surroundings, dining table and ground should be clean and free from water stains, and placed neatly without inclination. During meal time, because the guests are concentrated in the store, there is often a phenomenon of waiting in line, and the guests will show impatience. At this time, it is necessary for the head waiter to prepare for the reception before the reception peak, reduce the waiting time of the guests, and pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, seriously receive every table of guests, busy but not chaotic.

Establish a restaurant case collection system to reduce the probability of customer complaints and collect restaurant customers' complaints about service quality and quality, which is an important basis for improving daily management and service. All the staff of the restaurant analyze and summarize the collected cases, and put forward solutions to the problems, so as to make the daily service more targeted and reduce the probability of customer complaints.

Second, the daily management of employees

1. As an important part of restaurant employees, whether new employees can quickly integrate into the team and adjust their transition mentality will directly affect the service quality and team building. According to the characteristics of new employees and their entry conditions, special training is conducted to adjust the mentality of new employees, face up to the role change and understand the characteristics of the catering industry. Let new employees make full psychological preparation, alleviate the dissatisfaction caused by the unsuitable role change, and accelerate the pace of integration into the catering team.

2. Pay attention to the growth of employees, always pay attention to employees' mentality, keep good working conditions, organize employees to study irregularly, assess employees, check the training effect, make up for deficiencies in time, improve the training plan, talk to employees regularly every month to do ideological work, understand their recent work, find problems and solve them.

3, combined with the actual work to strengthen training, the purpose is to improve work efficiency, make management more standardized and effective. Combined with the case study of daily restaurant, employees have a new understanding and understanding of daily service and formed a consensus on daily service consciousness.

Third, there are shortcomings in the work.

In the process of work, the details are not detailed enough, the work arrangement is unreasonable, and there are many jobs, so the priorities are not very clear. There is a lack of communication between departments, and problems are often discovered after an accident. There are not many interactive links in the training process, which reduces the vitality and vitality.

Summary of waiter's work in restaurant. The half-month training course for restaurant waiters is over. In order to better manage and organize the training course in the future, we will summarize the organization and management of this training course and accumulate experience for better management of the training course in the future. The work is summarized as follows:

First, publicize, organize and launch the enrollment work.

By distributing leaflets to the society, more people and society can understand the present situation of restaurant waiters and the importance of holding training courses for restaurant waiters. Training is the basic way to improve the professional quality and basic skills of waiters in Songyang Hotel. Let more restaurant waiters work with certificates, laying the foundation for the healthy and orderly development of restaurant waiters in Songyang. It is the future trend to hold a post with certificates, so it is promoted through various forms of publicity channels.

1. Notice on handing over the training course for restaurant waiters in Xiping Center Adult Technical School to the township adult technical school.

2. The teachers of Xiping City Technical School distributed the notice of the training class for restaurant waiters to the society. Therefore, publicity is carried out through various channels, and enrollment publicity is in place. The training course enrolled 74 students.

Second, the management of training courses

Through the pre-publicity and start-up work, the list of training course participants was determined at the end of May, and the opening ceremony was successfully held on June 2. The leaders of Agriculture Bureau and Education Bureau made speeches at the meeting, and raised ardent hopes for the students. Student representatives have also expressed their attitude to the leaders present, saying that students must live up to the high expectations of leaders and teachers, study hard the basic knowledge and skills of restaurant waiters, and strive to repay leaders and society with excellent results.

The training course * * * lasted 15 days, and the theoretical examination and practical examination were completed in half a day. The organization and management of the training course are excellent. Of the 74 students, 74 participated in the research and 74 passed the research, and the qualified rate was 100%.

1. After the opening ceremony, the school leaders and the class teacher will study and set up the class committee in time, and the class committee will supervise and manage the students' learning. The head teacher personally pays attention to the attendance and sign-in of the students, pays close attention to the attendance of the students, establishes a strict leave system, links the attendance with the assessment and evaluation of advanced students, and fully makes the students realize the importance of learning, so the daily attendance of the students reaches over 98.6%.

2. Strengthen the horizontal contact with teachers in time, distribute all kinds of training materials in time, encourage students to study hard, master the basic knowledge and skills of restaurant waiters, and organize students to strengthen the study and review of training contents in time.

3, actively encourage students to participate in training every day, correctly handle the contradiction between work and study. The school studies the issue of fast food coupons to students at noon every day to solve the dining difficulties for students during the training period.

4. The head teacher often instills safety education in students, tightens the string of safety, educates students to pay attention to safety on the way to and from school, and puts safety work in the top priority position. By the end of the training, there was no safety accident, and all the students participated in the training happily and went home happily for reunion.

5. The class teacher often talks with the students, strengthens ideological work, exchanges experiences, is close to the students, is anxious about the students' worries, and thinks about the students' thoughts, so that the students can participate in training and learning with peace of mind.

Iii. Collection and management of archives

1. Students are required to fill in the basic information of students in time, and hand in copies of ID cards and photos in time.

2. Make student registration forms and file forms in time, and check with the students themselves in time to ensure the correctness and completeness of the information.

3. Fill in the roster of vocational skills students (spreadsheet) and the registration form of vocational skills appraisal, and submit it to the Labor Bureau for textual research in time.

4, actively collect all kinds of learning materials, and communicate with students vertically, so that every student has learning and review materials, and make full preparations for students to prepare for the exam.

In short, there is a lot of work in the training class, which requires the class teacher to constantly sum up experience. The most fundamental thing is that the students correctly handled the contradiction between work and study and participated in the training seriously and confidently, so the results are certainly gratifying. In the future, only by constantly learning, constantly improving the management of training courses, thinking about students' thoughts and being anxious about students' urgent needs can we make contributions to the training of catering service industry in Songyang. Then the catering service industry in Songyang will move towards a new blue sky.

Work summary of restaurant waiter 4 As a hotel restaurant waiter, there are also new plans and new year's plans, and at the same time, it is necessary to make an overall summary and analysis for the coming year. The year of 20xx has passed quickly, and the new year of 20xx is coming to us. I hope that the waiters in our hotel restaurant will take off their old makeup and put on new makeup in the new year, and there will be newer and better changes. As the saying goes, I believe I can do better! I also hope to bring my happiness to my customers and infect my colleagues here.

I also want to thank all of you for your support and help during our time together. In retrospect, I stumbled all the way, but I was full and fulfilled. I remember the first day when I first entered Shengfeng, I didn't know anything, but I couldn't even say the most basic words to welcome customers. I made a lot of mistakes after I went to the workstation alone. At that time, I really wanted to back down and walk away, but every time I made a mistake, everyone patiently pointed it out to me and personally taught me the correct operation method. I remember a year ago, when I was about to enter the society from school, someone once said to me, "You are a boy, and I believe you can face any difficulties bravely."

I will never forget her words, because it was her words that made me regain my confidence, and I will never forget your support and help, because your support and help made me feel the warmth and warmth of my big family again. Thank you here. I have some friction with you at work. I want to say sorry to you, please forgive me.

Thirdly, I hope that in my future life and work, everyone can give me more suggestions, and I will listen to them with an open mind. I will improve my life or work. Through the time I spent with you in Shengfeng, I found that I have changed better both as a person and as a worker. I get along well with everyone, and I don't feel as tired at work as I did at first. In order to create a warm working environment, for you, my face is full of happy smiles, and for you, I have a warm home in my heart. Let's understand more, complain less, tolerate more and blame less. Finally, remember that we are cheering for a more brilliant tomorrow!

The new year is coming. There may be loss, sadness, success and happiness in the past year, but it doesn't matter. It's over. We will work harder and tomorrow will be better.

Many people say I have changed, I believe. I'm really unhappy. There are a lot of things weighing on me. My life and mood are in a mess. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheer for myself again and again and stand up again and again. I'm thinking, without me, the earth will still turn and things will still be solved. I don't want to be a weak person, and I don't want to be a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good, everyone is good.

After all this, I learned a lot. I'm fine now. I have a job, courage, and all of you. i care about you a great deal. Everyone around me, we will always be friends. People say that everyone has a hard experience, and you have your own. Let's share. We will learn from each other and make progress together. The future belongs to us.

About next year, my plan is:

1, live every day well.

2. Earnestly study warehousing knowledge and strive to pass the exam for promotion.

3. Use the rest time for computer training.

4. Learn more and enrich yourself.

Finally, I hope everyone can go to a new level next year, thank you!

Summary of waiter's work 5 Time flies, and 20xx years will be over in a blink of an eye. Looking back on the work in the past year, it can be said that it was "ups and downs * * *". 20xx, x, x, I just graduated from campus. I came to this big city to look for my first job and ran around. Finally, I came to xx Hotel and became a member of the big family of catering department. The following is a summary of my work as a restaurant waiter:

First, do a good job.

1, can quickly adapt to the job, and can get along well with colleagues, complete the corresponding guest reception, and have strong learning ability.

2. If you can communicate with the guests, please fill in the "Guest Feedback Form" to help us improve the service quality and service level. For example, carefully record which guests like which dishes? Which guest has any special requirements for the dishes? Which guests like what kind of drinks and so on.

You can finish the work assigned by the foreman carefully. If you don't know, you will ask your colleagues or leaders in time. Customer service will consult colleagues or leaders for the first time when they encounter something they don't know.

4. Be able to correctly understand and treat your own mistakes, dare to admit them when you make mistakes, and correct them when you know them.

5. You can take the initiative to learn the skills of related services from other colleagues. Improve your level.

6. Do things carefully. I will do my job carefully.

7. Be able to lead newcomers well, let them master relevant service knowledge as soon as possible, and independently complete a customer reception.

Second, the shortcomings.

1, not bold and flexible enough. In the event of an emergency, they will not be flexible, but will blindly ask others for help.

2. Lack of teamwork ability. When you cooperate with others to complete a customer reception, you will not cooperate tacitly with your colleagues, but will only fight alone.

3, communication with the guests is not generous enough, and the speech is not neat enough.

The above shortcomings, in the new year, I will certainly strive to improve and strive to do a better job.

Summary of the work of restaurant waiters 6. The new year is coming. In the past year, there may be loss, sadness, success and happiness, but it doesn't matter, it's all over. We will work harder and tomorrow will be better.

Many people say I have changed, I believe. I'm really unhappy. There are a lot of things weighing on me. My life and mood are in a mess. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheer for myself again and again and stand up again and again. I'm thinking, without me, the earth will still turn and things will still be solved. I don't want to be a weak person, and I don't want to be a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good, everyone is good.

After all this, I learned a lot. I'm fine now. I have a job, courage, and all of you. i care about you a great deal. Everyone around me, we will always be friends. People say that everyone has a hard experience, and you have your own. Let's share. We will learn from each other and make progress together. The future belongs to us.

About next year, my plan is:

1, live every day well.

2. Earnestly study warehousing knowledge and strive to pass the exam for promotion.

3. Use the rest time for computer training.

4. Learn more and enrich yourself.

Finally, I hope everyone can go to a new level next year, thank you!

Summary of the work of restaurant waiters 7 XX years is a year of self-challenge. I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings. Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it. I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, even without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good.

The work is summarized as follows:

I. Training:

1, tray required, food delivery process.

2, large, medium and small banquet department to help explain the relevant knowledge of cooking.

3, hotel related system training and supervision.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

Second, management:

1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.

I am the same to anyone, and I do things fairly and openly.

3, people-oriented, people's personality is reflected in many aspects of management.

4. In XX, the turnover of Chuancai was 23, XX, and that of Chuancai was 4, which was a relatively stable year.

Third, as myself, I am responsible for food delivery.

1, responsible for the operation of noodle sauce.

2. Output and control the food delivery accordingly.

3. Coordination of food delivery personnel.

Fourth, some key points in operation.

1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company.

Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today!

3. Why not recruit people? This is the biggest problem that must be solved in time.

4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize.

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year.

1. Some employees are impolite and gfd is not in place.

2, sometimes not according to the relevant standards.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In short, XX year starts from today, with new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and rich financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life. I wish all my colleagues continued to write new glories in life in the new year!

Summary of the work of restaurant waiter 8 By the end of the year, I have been working in the restaurant for more than ten years. Looking back on my work experience in these years, I also feel that I have paid and gained. The following is a summary of my work:

First, know how to smile and be good at smiling. In today's society, smiling has become a necessary professional quality for all walks of life. Especially in the business field. There is a saying "Don't do business if you can't laugh".

Second, be diligent. Diligence means hard work, that is, working hard and paying more than others. Speed is efficiency.

Third, enthusiasm. People can have no passion, but they must have enthusiasm. Because the warm breath is very infectious. Like the light and heat of the sun, it is full of vitality. This is a mental outlook and state that reflects the heart.

Fourth, there is thought. Thoughtfulness is the foundation and the most important way to treat guests. Since you are thoughtful, you should take the initiative to do a good job and provide services. You should also be good at observing and know how to put yourself in the other's shoes, so as to make the guests unexpected and provide advanced services. Whoever can make a guest feel at home is really thoughtful. Think about what the guests think and worry about what the guests are in a hurry.

Fifth, adaptability. In the restaurant, people from all walks of life, from officials to the people, come into contact with each other every day. Regardless of religion. Therefore, it is necessary to require service personnel to have good adaptability. Some people say: "The canteen is the cradle of training diplomats." That makes sense.

Sixth, the sense of ownership. Work is actually another form of learning. When we know and can work from the perspective and position of the owner, it is a kind of self-improvement and progress. Will stand higher, see farther and do better.

The above is a summary of my experience and work, but there are still some shortcomings. In the new year, I should work harder to do my job well.