Service standards of five-star hotels

Services and standards of five-star hotels:

First of all:

1, hotel function planning should be reasonable, all kinds of hardware equipment should be used, with high safety factor and convenient use.

2. The indoor and outdoor decoration of the hotel is high-grade, exquisite and elegant, with extraordinary style, and the decoration materials are relatively high-grade and expensive.

3. The public places in the hotel should meet the strict requirements of the state.

4. Have a good service system and security system.

Secondly:

1. The reception hall must be spacious, with high-grade decoration and warm atmosphere.

2. The reception at the front desk must be warm, with 24-hour online service and more than two foreign languages.

3. Provide services such as messages, complaints and suggestions that are convenient for customers.

4. Provide foreign currency exchange service and credit card service.

5. The front desk provides the price list of the hotel on the same day and the time difference between regions.

6. Provide traffic maps and national tourism road maps, and provide newspapers and magazines.

7. Set up customer rest places in non-business areas and provide various services, including searching for people and things. Arrange taxi service, home delivery, etc.

Housekeeping department:

1. Housekeeping department can provide at least 45 rooms for rent, and 80% of the rooms should be no less than 25m2. At least six luxury private rooms can be opened. There are also special rooms for special people.

2. Every room is luxuriously decorated, including complete facilities without damage. If there is any damage or potential safety hazard, it should be checked and replaced in time.

3. Provide five-star daily necessities and personal belongings.

4. Pay attention to the customers who leave messages at the front desk and deal with the customer's message problems in time.

5. Rooms should be fully disinfected every day, and the replenishment service should be replaced.

Catering:

1. Chinese restaurants offering various banquet boxes and western restaurants offering different styles.

2. It can provide an elegant coffee shop.

3. Provide buffet breakfast and Chinese and western food.

4. Tea tasting room with quiet atmosphere

Public * * * venues:

1, there are enough dedicated passenger elevators.

2. There are enough parking spaces.

There is a large supermarket in or near the hotel, which is convenient for customers to shop.

4. Equipped with high-speed wireless network.

5. Equipped with a clinic.

6. Provide sightseeing service in the city.

7. Provide convenience services.