What is the red line of room quality?

Cleanliness is the first red line of hotel management. Guest room is the main body and foundation of the hotel, and the place where users stay in the hotel for the longest time is the guest room. Among them, cleanliness ranks first among many factors that affect user satisfaction.

In order to improve the perception of cleanliness and make users feel at ease, comfortable and assured, the red line system of hotel cleanliness and hygiene must be strictly implemented:

First, the cup cleaning:

Strictly implement the regulations on cup replacement and disinfection; the guest room work car is equipped with a collection box for dirty cups and a safe box for clean cups; the dirty cups and utensils are not cleaned indoors; the dirty cups and utensils are uniformly evacuated from the decontamination room for cleaning and disinfection, and the disinfection operation records are kept;

If there is residual tea in the guest's own cup in daily work, it is not allowed to pour it out, and a new hotel cup is added for the guest to use.

Second, the toilet cleaning:

? Guest room partners must strictly implement the cleaning requirements of toilets, ensure that toilets are cleaned and disinfected in place, and use special yellow rags when cleaning.

Third, linen replacement:

All hotels resolutely change the linen supplies in the room for a guest;

Check out the same day. Even if users don't use bedding (sheets, quilt covers, pillowcases) and towels, they must be 100% replaced, and the replacement records should be kept.

Change the linen every three days after the house is updated. If the user has special requirements, it must be replaced unconditionally, and the replacement record should be made;

Four, rag specifications:

All hotel rooms are equipped with four-color rags, and hotels need to purchase four-color (some hotels use five-color) rags. It is forbidden to use discarded linen as a rag.

It is forbidden to use room linen (towels, bath towels, pillowcases, etc.). ) clean the room;

Four-color rags are used differently according to the SOP requirements of hotel operation and management.

Five, the emergence of housing hygiene problems:

If the toilet has urine stains, it is not cleaned;

Bedclothes and towels, serious stains, etc. ;

The above is just a reference. Hotels must have various requirements in health management, but they must adhere to the basic bottom line thinking. They will often ask for it before and after work, will be regularly assessed, and will be implanted in the hearts of all employees.