Who was the first manager of Hilton Hotel?

George porter was the first general manager of Hilton Hotel.

Sir george porter of george porter, British chemist and Nobel Prize winner in chemistry 1967. When World War II broke out, he served in the army before finishing his studies. He was sent to the training class attached to Aberdeen University to study physics and radio technology. After studying, he returned to England to work in the Royal Navy, mainly engaged in radar technology, and participated in many battles abroad.

1949 received a doctorate in philosophy. 1955 was employed as Professor of Physical Chemistry at the University of Sheffield, UK. After the 1960s, he served as a professor and dean of the Royal College in London.

Hotel concept

1. The motto of Hilton Hotel Management is: "Did you smile at the guests today?" This is also the core content of his book "Feel at Home".

For more than 80 years, the business of Hilton Hotel has been so good and its wealth has grown so fast. What is the secret of his success? Through research, it is found that the secret of its success lies in firmly establishing its own enterprise concept, upgrading this concept to brand culture and implementing it in the thoughts and behaviors of every employee. The hotel creates a "feel at home" cultural atmosphere, pays attention to the cultivation of etiquette of enterprise employees, and is reflected by the "smile service" of service personnel.

3. Konrad Hilton, the 89-year-old chairman of Hilton Group, has been visiting Hilton hotels and hotels in various countries for more than 50 years. Hilton flies from one continent to another and from one country to another every day. I made a special trip to see if Hilton etiquette is implemented in the actions of employees. Today, Hilton's "Hotel Empire" has spread all over the world, and Hilton's assets have increased from $5,000 to tens of billions of dollars.

Hilton believes that hotels are a service and reception industry. In order to meet the requirements of customers, Hilton Empire is filled with smiles everywhere. In terms of organizational structure, Hilton strives to build a system as complete as possible and become a comprehensive service organization. Therefore, in addition to providing perfect accommodation, Hilton Hotel also has a set of service institutions and facilities such as coffee shop, conference room, banquet hall, swimming pool, shopping center, bank, post and telecommunications, flower shop, clothing store, airline agency, travel agency and taxi stand.

Extended data

This is a true story that happened in America: On a stormy night, an old couple walked into the lobby of a hotel and wanted to stay for one night. But the night attendant at the hotel said, I'm very sorry, but today's rooms have been fully booked by the group who came to the meeting in the morning. If there are no vacancies, I will introduce our hotel chain to you, but I can't imagine that you will be exposed to the wind and rain again. Why don't you stay in my room?

Although it's not a luxury suite, it's still quite clean, because I have to be on duty and I can stay in the office to rest. The young man made this suggestion in good faith. The old couple accepted his suggestion generously and apologized for the inconvenience caused to the waiter.

The next day, when the old man went to check out, the waiter was still at the counter last night. The waiter said kindly: The room you stayed in yesterday was not a hotel room. We don't charge you. I hope you and your wife slept well last night! The old man nodded and praised: You are the dream employee of every hotel owner. Maybe I can help you build a hotel some other time.

A few years later, he received a registered letter from a gentleman, which told him what happened that stormy night, and attached an invitation letter and a round-trip ticket to new york, inviting him to visit new york. A few days after arriving in Manhattan, the waiter met the traveler at the intersection of 5th Street and 34th Street, where a magnificent new building stood. The old man said, this is the hotel I built for you. I hope you can help me run it, remember?

The waiter was surprised and suddenly stammered: Do you have any conditions? Why did you choose me? Who the fuck are you ? My name is William Astor, and I have no qualifications. As I said, you are my dream employee.

This hotel is the most famous Hilton Hotel in new york. Opened on 193 1. At that time, it was a symbol of status and status, and it was also the first choice for politicians from all over the world to stay in new york. At that time, the waiter who took the job was george porter, who was the first general manager to establish the noble status of Hilton Hotel.

References:

Baidu encyclopedia-hilton hotel