How does the reservation clerk handle the internal reservation received by the hotel?

Just follow the procedure

The steps are as follows:

1. Record the reservation information

Although hotel computer management system software is different, However, the content and procedures required to enter information are roughly the same.

1. Computer input

(1) Adjust the computer to working condition.

(2) Enter the main menu, select the system shortcut function key, enter the guest's relevant reservation information, and the computer will quickly make a decision whether to accept or not.

(3) Check whether the booking guest is a frequent guest and his related customer history records, and enter them according to specific operating procedures.

(4) Check the input information, modify, improve and finalize any errors or unclear information.

2. Fill in the form

First check the reservation control record. If there are vacancies, you should fill in individual guest or group room reservation forms according to the type of guest source.

3. Record reservation information

(1) Fill in the reservation form.

(2) Mark the room type, quantity, length of stay (date), etc. on the room reservation summary form.

(3) Enter the information into the computer. Hotels that do not use computer reservation management systems can use reservation card slips to record guest information.

(4) Fill in the reservation registration book and store the reservation slip.

Afterwards reminder: The reservation information can be called at any time during the management process, and can be modified, changed, canceled and reconfirmed at any time according to the guest's requirements and reservation management control procedures; when the guest checks in, the receptionist confirms with the guest before entering The computer can record the relevant information and automatically generate a check-in form.

The full name of reservation clerk is reservation waiter, which refers to the staff in catering and entertainment venues who provide efficient and accurate reservation services to guests.